I LOVED the original Bergamot detergent and used it for special events, such as washing my daughter’s sheets when she came home from college. I ordered the Bergamot Beach and it smells awful, like che... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have been a loyal customer, 2.5 years of exclusively buying Frey laundry Bergamot Beach laundry soap, softener, booster and dryer sheets, I just ordered the new 2.0 Frey bergamot beach scent and us... Mehr ansehen
Excellent product! Customer response amazing. Challenged by supply chain which is not fair considering how eco-friendly, original, animal testing caring and donating friendly they are.....only bug for... Mehr ansehen
Unternehmen hat geantwortet
The scents are Amazing ~ not only that the detergent does a great job cleaning my Laundry as well. Working as a Critical Care Nurse, I often work in very close proximity to other colleges. Quite frequ... Mehr ansehen
Unternehmen hat geantwortet
2,7
Mangelhaft
1265 Bewertungen
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I love this company and it's product
I love this company and it's product! Quality product with incredible scent! Excellent customer service support and easy ordering! Highly recommend!
10. Februar 2022
Antwort von Frey
We really appreciate your kind words and fantastic review. You ROCK!
Not the same Frey Scent from the…
Not the same Frey Scent from the past... Very dissappointed in the new scent. I would like to see the old formula and scent come back from the past.
10. Februar 2022
Excellent quality and fragrances
Excellent quality and fragrances, high prices and extremely long order processing times. Wonderful customer service however!
10. Februar 2022
Antwort von Frey
Than you for that great review and kind words! Please know that our customer service team is always available to help you with anything you need!
The detergent smells nice
The detergent smells nice. I find the website a little difficult to navigate.
10. Februar 2022
Antwort von Frey
So great to read you are enjoying your FREY detergent! I'm so sorry for the hassle with our website. Feel free to contact our customer service team if you run into any trouble!
Antwort von Frey
You are AMAZING! Thank you very much for the 5 stars!
Product is not what it used to be
Product is not the same as when it was first launched - it smells cheap and chemical-ish now.
10. Februar 2022
Antwort von Frey
I'm terribly sorry about the inconvenience. While we continue to improve our formula, our fragrances should be the same. You can contact our customer service team anytime if there's anything wrong with your FREY products.
Frey’s fragrances are fabulous.
10. Februar 2022
Antwort von Frey
Such a great review! Thank you so much for the 5 stars. YOU ROCK!
I love this product
I love this product! It's compact, smells heavenly and does a great job on my clothing. I highly recommend it
10. Februar 2022
Antwort von Frey
Heavenly! Such a lovely review, thank you so much for that!
I’ve been addicted to Frey’s fragrance…
I’ve been addicted to Frey’s fragrance since the beginning. I prefer the scent booster but since it wasn’t available I got the dryer sheets. Ahhhhh
10. Februar 2022
Antwort von Frey
Since the beginning! That's truly something. We are so happy you are part of the FREY family!
I always love my Frey products
I always love my Frey products. As good as they come and feels different.
10. Februar 2022
Antwort von Frey
Thank you so much for being part of the FREY family! YOU ROCK!
Great company and some of the best…
Great company and some of the best products on the planet! You can’t go wrong with Frey. Great scents, quality products at a great price
10. Februar 2022
Amazing smell!!!
10. Februar 2022
I love all Frey products
I love all Frey products! I use the laundry, body, and hair care products. The scent sets it apart from all others. Everything is excellent quality.
10. Februar 2022
Ever Since I first started using Frey
Ever Since I first started this I thought ofcouse my clothes smelled amazing but how soft they were and clean. The shampoo and conditioner is amazing too. I have also tried the amazing dryer sheets love them how they make my clothes soft and static free and smell amazing.
Thank you Frey 😊
10. Februar 2022
I have always enjoyed Frey
I have always enjoyed Frey, from the detergent to the customer service. It’s an absolutely amazing company that is up there as far as one of my favorites. I wished I had a nonstop supply of this stuff. Highly recommend this product!
10. Februar 2022
i CONTACTED FREY BECAUSE i LOST MY…
i CONTACTED FREY BECAUSE i LOST MY PASSWORD AND COULD NO LONGER ORDER. NOT ONLY DID THEY SOLVE MY PROBLEM, BUT SENT ME SOME SAMPLE PRODUCTS. THANKS, FREY!!
10. Februar 2022
Excellent products
Excellent products! Customer service goes out of their way to communicate and help. Best smelling products too, the compliments never stop!
9. Februar 2022
Antwort von Frey
Aaawww, this is so amazing to read! Thank you so much for your support and for being part of FREY. You rock!
Will never order from Frey again
I ordered from Frey on 3rd December 2021 and still havent received my order. I sent many emails and it is always the same answer. We will prioritize your order. I received an email 3 weeks ago on 18th January telling me that the order is shipped however when I track the order it says that USPS created the label but is awaiting the order, for 3 weeks now! I will never order from them again and Im not even sure if I will ever get the products.
9. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von Frey
Hey there Sultan, I'm very sorry to hear about your experience. Please know that receiving an email with a tracking link means that our warehouse has shipped the package and it's ready to be picked up by USPS at our warehouse. However, the carrier can lose the package before they scan it in. That's usually what happens when a package gets stuck at "Label created". If you're still seeing no movement on your tracking history, please don't hesitate to reach out to our customer service team at hello@frey.support to get a solution. Thank you for your patience! 💚
if I didn't have to wait 2 months
if I didn't have to wait 2+ months you would have gotten 5 stars. however the last 3 orders i made 2 of them I had to cancel after 2 months on 1 and 3 on the other. I don't like having people make interest off my money when said within 7 days they are shipped.. very poor since the LIE of covid came out
8. Februar 2022
Antwort von Frey
Hey there Jeff, super sorry to hear about your experience. We are working very hard to fix all our delay issues. I can promise you it's not a lie that covid slowed down things for growing companies like ours, but customers definitely shouldn't have to go through this. Again, we apologize for the inconvenience. Thank you for your patience and understanding! If there's anything we can do for you, don't hesitate to reach out to us at hello@frey.support.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.