FreshMail Bewertungen 

SLA obowiązuje tylko w godzinach pracy BOK! A i wtedy nie da się z nikim skontaktować.

Widzę, że nie jestem sama. Próbowałam wypowiedzieć usługę po kilku latach współpracy ze względu na obniżającą się jakość serwisu. Okazało się, że nieskutecznie. Teraz jestem straszona windykacją, a na prośbę o porozumienie brak odpowiedzi. Obciążono mnie ROCZNYMI kosztami za usługę, z której nie korzystam. Nie potrafię wyrazić jak bardzo to jest nieprofesjonalne i aroganckie.

freshmail.com freshmail.pl

Do NEVER use this service. Do NEVER sign anything because they will trap you and they will pull money of you.

1. The mailing service lands in the SPAM section of all mailboxes you try to send. Even their own registration emails go to SPAM (probably they don't realise or they don't know how to fix it).
2. Customer service is below any expectations. Score -10 in a range from 0 to 10
3. Very aggressive eastern European approach if you make a complain always blaming a customer.
4. Technical problems with sending emails. As we used Transactional Emails there were big delays on delivering those emails. They use third party servers and utilities what creates big mess if there is a problem. Weekends, bank holidays are the worst because technicians are not available.
5. NO direct dedicated contact even if you pay a huge subscription fee. NO phone number on the website, NO ticket complain option so you cannot follow the plot.
6. They BLOCK your account without telling a reason for it. You cannot log in to your panel until you agree to what they want.

Try their contact telephone which I accidently found on the internet if you have a problem.

+48126176140
+48128811308

Cały system to jakaś tragedia. Począwszy od supportu, który nie potrafi rozwiązać problemów, po regulamin nastawiony na niekorzyść klientów. Nie da się z nimi dogadać, nawet po kilkuletniej współpracy. Nastawieni na zysk i tyle.

After using Freshmail since 2016 I discovered we cannot longer have the usual plan, because Freshmail has tricked us into new conditions to which they had me agree without my knowing by clicking on an automatic banner...
They assigned me automaticaly to a "similar" plan that is 1.666,89 euros NOW instead of 789,89 euros BEFORE. That is not similar but double, in English.
This is not business, but scam ! It is a shame to treat long term users in a shameful way. I'm exporting my contacts now and I'm off to Mailchimp.

Zmiany jakie ostatnio zaszły dyskwalifikują tą firmę. Włączają automatyczne subskrypcje, które trudno anulować, straszą windykacją. Są przy tym łagodnie mówiąc niemili. Nie polecam nikomu. Kilka lat współpracowaliśmy z nimi. Ostatnio zeszła na dno

Zbudowaliśmy platformę webinarową bazujacych na rozwianiach freshmaila, zarówno jeśli chodzi o email marketing jak również samą platformę webinarową. Pierwszy wykład i od razu problem. Webinar się nie nagrał, mimo że było uruchomione nagrywanie. Użytkownicy mieli problem z zalogowaniem się na webinar. Odpowiedzi na nasze maile to lakoniczne frazesy. Dzień później info od firmy o wypowiedzeniu umowy bo "zarząd podjął decyzję o podniesieniu opłat" (SIC!) Poważnie? Naprawdę można w ten sposób traktować klienta, z którym kilka tygodni wcześniej zawarło się umowę? Jak z kimś takim można cokolwiek zaplanować? Zdecydowanie nie polecam! Ja zmieniam dostawcę bo nie dość że jakość obsługi poniżej wszelkiej krytyki, to jeszcze "ruskie" metody szantażu. Freshmail! Idi na ch...!

TA FIRMA TO TOTALNA KICHA. UNIKAC JAK OGNIA . PO PROSTU KATASTROFA. POLOWA MAILI NIE WYSLANA BADZ WYSLANA Z TAKA ZWLOKA ZE TRACI SIE KLIENTA NA ZAWSZE . MAIL REJESTRACYJNY DO PORTALU SZEDL 3 DNI!!!! TO NIE FIRMA TO SCAM. DUZY SERWIS RANDKOWY RANDKUJ.MY KORZYSTAL Z TEGO I JEGO KLIENCI SA PO PROSTU NIE ZADOWOLENI.......UNIKAC

Freshmail didn't provide the service and didn't send any email but took the money without refund.
Furthermore they took an additional charge and booked another amount! Subscription trap!
I requested the refund but no reply. It seems that only one incompetent person is working there with no knowledge of English and support.
Polish scam site, 1 star!

Nie polecam.

Plusy: API SMPT działa dobrze, ale też logi są dostępne tylko z ostatnich 30 dni.

Minusy:
Brak kompetencji pracowników support, które robią największą biedę mówiąc nieprawdziwą informację, i w razie jeśli klient nie zrobi własnego research traci pieniądze na codzień przez błędną odpowiedz.
Pytam wyrażnie przez telefon czy Pani/ Pan jest przekonany że tak będzie działało ale nagle za kilka dni po sprawdzeniu okazuje się że to był typowy push-back.

Bardzo dużo bugów w samym systemie, dane analityczne są wyświetlane losowo i za jakiś niezrozumiały odcinek czasu który poprostu myli ( chodzi o autoresponder, gdzie dane są wyświetlane z pierwszych 7 dni, serio?? jak mam jej wykorzystać po 1 tygodniu?? Mam takie wrażenie, że tylko ja korzystam z tego autorespondera)

Często wynikają problemy z wysyłką i w zamian musimy negocjować stawkę za miesiąc, która nie pokrywa nawet połowę straconych kosztów z powodów technicznych po stronie Freshmail.

Wszystkie zapytania wysyłają w "dział IT", który zachowuje się bardzo chamsko. To jest ostatnia cytata od nich:
Ponownie proszę o przesłanie przykładowych adresów, które nie otrzymały któregoś z autoresponderów.
Sprawdzanie ścieżki 9 autoresponderów, nie wiedząc czego się szuka, mija się z jakimkolwiek celem. Pan twierdzi, że wiadomości nie są dostarczane poprawnie, natomiast po naszej stronie nie widać żadnych nieprawidłowości. Jeżeli więc zaobserwował Pan coś niepokojącego, na pewno posiada Pan jakieś przykłady, nie opiera się zaś na samych domysłach.
Jeżeli potraktujemy to jako dodatkowo płatny raport, to oczywiście możemy przygotować takie zestawienie. Proszę jednak wziąć pod uwagę, że sprawdzanie logów dla całej ścieżki zajmie kilka godzin, a godzina pracy naszego IT do 200zł netto.

Każdomiesięcznie lista mailingu zacina się i musimy przepłacać za ilość użytkowników, albo ręcznie ich usuwać.

Najgorsze z tego wszystkiego jest to, że dział supportu kompletnie nie zna się we własnym produkcie, dostaje odrazu push back i muszę ręcznie klikać aby znaleść problem.

Brak żadnej dodatkowej automatyzacji jak w innych systemach, jedynie co można wysyłać to mailing, autoresponder.

Nie polecam, mam złość na tą firmę i w tym miesiącu rozwiązuję z nimi współpracę.

I don't really know where to start with Freshmail. So many things went wrong in that one year we've been using them.

1) Customer Service via phone is non-existent. They pretend to offer support over the phone but they either just don't pick up, or the person on the phone barely speaks any English, neither do they know what you're talking about. Via email, you usually get a response fairly quickly but they're trying to pacify you with unhelpful standard replies rather than actually solving your problem, let alone quickly.

2) We did some research with our IT department and found out that many of their servers are on various blacklists, hence our delivery rate went to the basement in the last couple of weeks we used them. As hard bounces are deleted from the list automatically, we lost a huge amount of valid contacts as we were marked as malicious or spam due to Freshmail's bad sending reputation. This was like reaching the end of the straw for us and we decided to switch to a different email marketing platform.

3) They advertise with so many amazing features of which half don't work at all. The inbox testing feature never worked during the one year we worked with Freshmail and when double checking with them, we were always told they were in the process of fixing it. Pointless. Same with the anti-spam test which always got us exactly the same spam rating with all our emails (coincidence?) and some providers never got a result at all. This makes me believe that some of the reviews on here are fake as they praise these "amazing" features which never actually work.

4) The language frequently switches from English to Polish, and some documents, like the invoices, come in Polish which is no use to people like me who do not speak Polish.

5) There were quite a few technical glitches, for example when uploading lists, it uploaded all contacts on that list twice etc.

These are just some of the major things I can think of. I would highly recommend moving away from Freshmail as it's been a painful and expensive experience for us.

Great email template editor, very easy to work with. Freshmail offers plenty or ready-to-use customizable email templates to choose from. They look great across different screens and inboxes. Support is helpful and prompt and they reply within 15 minutes.

I recommend it to anyone who sends out newsletters.

Freshmail has the worst customer service I've ever had to deal with. I own a small startup with only about 300 emails on our list, which Freshmail has decided to take hostage along with the email lists of what I assume are many other companies. The justification they have given is that they cancelled all free accounts, and claim they sent notifications which I did not receive. As an email marketing company, you would think they could make sure that emails get to people. I had an employee working on solving the problem for weeks before having to step in myself, yet the problem has still not been resolved. At first they were demanding a payment of £300 in order to retrieve our email list, which was then reduced to £108 under the pretence of signing us up for the smallest package, as the free one had apparently been discontinued. However, when I went to their website to confirm something, the free package is still listed on the page, clear as day. They have been terrible responding to emails, and we have had to contact them through multiple channels to keep the conversation going. They promise to respond within certain time periods and then don't, assuming we will forget about the issue, wasting both our time and their own. They also have been caught changing their story, first claiming that the £300 was for "engineering resources" to undelete our emails, then saying that they stopped our list from being deleted. Do not use this service, there are many others on the market who will not try to scam you or hold your data hostage.

Great tool for SMEs! Free if you send less than 2k emails per month. Very easy to set up and vey intuitive to work with. A lot of good looking templates which look good across different screens.

Thumbs up for customer support! Very helpful.

I like automation with Google Analytics. When I discovered how easy it is to integrate everything (thanks to the guidelines they provide) I prepared a bunch of autoresponders to manage my communication with subscribers. The best one was a message that was sent to those who saw my price page.

Now everything works automatically and I can move on to other things.

What would I improve? I had to invest quite a bit of time to learn how to manage the integration so maybe this process could be a bit easier but as I said before they have a lot of information in guides so overall it’s a big plus for Freshmail.

I almost forgot to add that the best thing about FreshMail is their 24 hour support - I couldn’t believe how fast they got back to me when I sent a question!

Unreliable. Links in our newsletters were consistently flagged as malicious by receiving email systems. Lists that we had double-opt-in proof of were labelled by Freshmail as "high risk". In the end, we simply couldn't trust that we could send emails to our verified lists that would not be seen as malicious or spam. It was worthless.

Sadly 1 star very generous, I found that their server was blocked and they failed to deliver a large element of a campaign that was time critical, only to be fobbed off with it being my fault as I did not use double opt-in; the mailing list had been just imported, so totally irrelevant. Add to that the software keeps flicking between English and none English language make this a very poor experience. Save you money and look elsewhere.

I recently moved from MailChimp to FreshMail and I have to say that it is a fantastic company. Not only did they help me set up and send out my first campaign but they also bent over backwards to help me clean my contacts list and set myself up for a successful email marketing campaign.

Great company and awesome customer services. Highly recommended.

I picked FreshMail mostly because it’s really easy to use and you can’t get lost when getting something done. Every step of the campaign creation process is very clear and simple to execute.

I’m no tech wizard and the FreshMail app lets me create professional-looking newsletters from start to finish. Also, they have great customer support and it’s available 24/7, which is important for a freelancer like me. And the price is right too, so I’m in.

I’ve used Freshmail for a while now and I’ve never had a problem with customer support. Sometimes getting my campaign accepted and sent takes time but it’s easy to get in touch and ask about it if it takes too long.

I really like the analytical reports I get after each campaign with real time results. I can see immediately who opened what and how the campaign is going.

The other thing I like is the integration with google analytics, which for me is a huge boost to my small online shop. It saves me a lot of time because anyone who spends a certain amount of time looking at something online automatically gets an autoresponder with related offer.

Generally advanced functions and good price.