Top class good communications, quick delivery,small gripe left out side back door,when asked for it to go in shed,due to stealing.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have only used this supplier once so far, chose them because they had exactly what I needed in stock. I ordered over the Easter bank holiday weekend and the paint arrived on the Tuesday, so top mark... Mehr ansehen
Unternehmen hat geantwortet
I bought from Freshlick because the Earthborn primer I needed was the best price (incl. postage) I could find online. Order arrived next day - great service. My tin of paint was well packed using... Mehr ansehen
The product arrived a day early and was well packaged, I was very pleased because the paint I wanted was hard to find, well done.
Unternehmen hat geantwortet
4,5
Hervorragend
181 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 87 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Top class good communications
Top class good communications, quick delivery,small gripe left out side back door,when asked for it to go in shed,due to stealing.
14. Juni 2026
Antwort von Freshlick
Hi Mark,
Thank you for your honest feedback and for the kind words about our communications and quick delivery.
We're really pleased that overall you had a top-class experience with us, but we're genuinely sorry to hear that your parcel was left outside the back door rather than placed in the shed as requested, especially given your concerns about theft. That's not the level of care we aim for and we will be passing this feedback onto the couriers for review.
Thanks again for choosing us, we really appreciate your support.
All the best,
SJ @ Freshlick
Satisfied customer
The product arrived a day early and was well packaged, I was very pleased because the paint I wanted was hard to find, well done.
12. Juni 2026
Antwort von Freshlick
Hello William.
Thank you for your lovely feedback.
We're so pleased to hear that your product arrived a day early and was well packaged, especially when it was a hard-to-find paint. It's always a great feeling when we can help track down exactly what you're looking for.
We really appreciate you taking the time to share your experience and for choosing us.
All the best,
SJ @ Freshlick
Antwort von Freshlick
Hi Andrew,
Thank you for your feedback!
It's great to hear that you found our website easy to use and that your delivery was really quick – that's exactly the kind of hassle-free experience we want for every customer.
We appreciate you choosing us and we hope to help you again soon.
All the best,
SJ @ Freshlick
Great price paint…
The paint I ordered was at a very competitive price and arrived very quickly
3. Juni 2026
Antwort von Freshlick
Hi Stewart,
Thank you for your great feedback!
We're really pleased to hear that you found the paint at a very competitive price and that it arrived quickly. Getting the balance right between value and speedy delivery is something we always strive for.
Thanks again for choosing Freshlick – we really appreciate your support.
All the best,
SJ @ Freshlick
Antwort von Freshlick
Hello Mr and Mrs Coton,
Thank you for your lovely feedback!
We're so glad you managed to find the colour you were looking for with us – especially when it's a hard-to-find one. It's great to hear that the product works well for you.
If you ever need help finding another tricky shade in the future, we're always here to help.
Thanks again for choosing Freshlick.
All the best,
SJ @ Freshlick
great quality product
27. Mai 2026
Antwort von Freshlick
Hello Stuart,
Thank you so much!
We're really pleased to hear you're happy with the quality of your product. That's exactly what we aim to deliver every time – no compromises.
Thanks again for your order and for taking the time to leave a review.
All the best,
SJ @ Freshlick
Good customer service
Not delivered within the stated timeframe, but friendly customer service to explain why.
5. Mai 2026
Antwort von Freshlick
Hello Graham,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about the issues you’ve experienced with delayed delivery. This is certainly not the level of service we aim to provide. Due to a recent surge in demand combined with staff shortages, we were experiencing delays in dispatch and are not meeting our usual high standards for prompt shipping. Please be assured that our team is working hard to process all outstanding orders as quickly as possible, and we are doing everything we can to minimise further delays.
Please feel free to get in touch with us before placing your next order and one of our friendly customer service agents will be happy to help you again by overseeing your order and demonstrate the level of service and quick delivery timeframes reflected in our Trustpilot reviews and customer testimonials.
We truly appreciate your patience and understanding.
All the best,
SJ @ Freshlick
Antwort von Freshlick
Hello Steven,
Thank you for taking the time to share your review on Trustpilot.
We're really pleased that everything worked out well for you and you had a great experience when shopping with us recently.
We look forward to assisting you with your next project.
All the best,
SJ @ Freshlick
Best price on Heritage, Fast delivery
Fast service. Next day delivery literally. Good quality paint.
Also the best price compared to all other sites and stores for teh Dulux Heritage line of paints.
29. April 2026
Antwort von Freshlick
Hello,
Thank you for taking the time time leave us a lovely 5-star review.
We're delighted to learn that you were impressed with our competitive pricing of the Dulux Heritage paint. Its a lovely product and we are pleased you like it too!
We look forward to assisting with your next project.
All the best,
SJ @ Freshlick
Antwort von Freshlick
Hello Lynne,
Thanks for taking the time to leave us a lovely 5 star review.
We're so pleased to hear that your paint arrived the next day and that you were happy with the service you revieved from us recently.
If you neeed any support with future projects, please do not hesitate to get in touch.
All the best,
SJ @ Freshlick
I am still waiting patiently for my…
I am still waiting patiently for my order and have not had any updates
25. April 2026
Antwort von Freshlick
Hello Janice,
Thank you for taking the time to leave your review.
We’re very sorry to hear about your concerns regarding your order and appreciate your patience while waiting for an update. I’ve checked this for you and can see that the tracking shows your order was delivered on 3rd May 2026 at 11:30am. If you haven’t received it, please do contact our team at hello@freshlick.com with your order details, and our Customer Connections Team will be happy to investigate this further for you.
I can also see that we emailed you on a few occasions to keep you informed that, unfortunately, we were experiencing temporary staff shortages alongside a significant increase in orders, which led to delays for some customers. We sincerely apologise for this inconvenience and worked extremely hard to ensure all orders were dispatched as quickly and safely as possible.
Thank you again for your understanding, and please don’t hesitate to get in touch if you need any further assistance.
SJ @ Freshlick
I purchased a standard Dulux Heritage…
I purchased a standard Dulux Heritage paint colour called Pebble Grey, however ordered 2 tins in error. Returned one, unopened, in the original packaging one month ago. Just received a response advising a refund is not possible due to the standard paint colour offered by Heritage being a pour/mix to order product that cannot be sold to any other customer from Freshlick, very hard to believe, as it’s not bespoke.
After paying the return postage, they are offering to return it back to me for £4.95 p&p.
Other retailers provide a full refund on these standard colours.
Very disappointed and customer experience is not first and foremost.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Freshlick
Hello Natasha,
Thank uyou for taking thre time to leave us a review.
We're very sorry to hear that you were frustrated with our returns policy.Dulux Heritagel products are classified as specialist, made‑to‑order items, which unfortunately means they fall outside our standard returns policy once dispatched. This is outlined on our website prior to purchase, as we’re unable to resell these products once returned. We appreciate that this differs from some other retailers and understand why this can be disappointing.
Please be assured that once a returned item is fully logged and processed, we work to resolve the situation as quickly as possible, including returning the goods where they do not meet our returns criteria.
We genuinely value your feedback, as it helps us review how clearly we communicate our policies and where we can improve our service. If you would like to discuss this further, our customer team would be more than happy to help directly.
SJ @ Freshlick
Quick delivery but the paint is lighter…
Quick delivery but the paint is lighter than the original. Not an accurate mix unfortunately. I bought it for touching up a few areas but will need to pain the entire walls now.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Freshlick
Hello Lorna,
Thank you for taking the time to leave a review, and we’re glad to hear your order arrived quickly.
We’re sorry to hear the colour wasn’t quite what you were expecting. Paint can sometimes appear different, depending on a few variables, but we’d be more than happy to look into this for you. If you’d like, please get in touch with our Customer Care team on hello@freshlick.com with your order details and photos so that we can review this.
Thank you for your patience and understanding.
SJ @ Freshlick
Strange Returns Policy
I returned some paint which didn't meet the threshold for their returns policy. It was delivered to them on 1st April (DPD confirmed) and I'm still waiting on them locating the paint (they can't find it) and returning it to me (Farrow and Ball paint doesn't meet their returns policy).
The delay is frustrating, they said it was due to their "high volume of returns"- take from that what you will. Also there is no benefit of buying farrow and ball from Freshlick as you can return it - whereas you can direct from F&B or other retailers.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Freshlick
Hello Lucy,
Thank you for taking the time to share your experience, we’re very sorry for the frustration caused.
Farrow & Ball products are classified as specialist, made‑to‑order items, which unfortunately means they fall outside our standard returns policy once dispatched. This is outlined on our website prior to purchase, as we’re unable to resell these products once returned. We appreciate that this differs from some other retailers and understand why this can be disappointing.
Regarding the delay you experienced, we are sorry that your return was received during a period of exceptionally high return volumes, which regrettably impacted processing times. This is not the level of service we aim to provide, and we understand how frustrating it is to be kept waiting while an item is being located and arranged for return.
Please be assured that once a returned item is fully logged and processed, we work to resolve the situation as quickly as possible, including returning the goods where they do not meet our returns criteria.
We genuinely value your feedback, as it helps us review how clearly we communicate our policies and where we can improve our service. If you would like to discuss this further, our customer team would be more than happy to help directly.
SJ @ Freshlick
Antwort von Freshlick
Hi Merlin,
Thank you for taking the time to leave us review.
We are pleased to hear that you were impressed with our competitive prices and speedy delivery- this is exactly what we aim for so its great to learn that this stood out for you.
We look forward to assisting you with your next project,
All the best,
SJ @ Freshlick
Antwort von Freshlick
Hi Kath,
Thank you for taking the time to share your feedback.
Its great to hear that you found our services efficient and we look forward to serving you again in the future.
All the best,
SJ @ Freshlick
Antwort von Freshlick
Hello Michael,
Many thanks for taking the time to leave us a review.
We are pleased to hear that you had such a great experience when shopping with us. If you need any support with your next project, please do get in touch!
All the best,
SJ @ Freshlick
My goto source for paint
Great selection, great prices and next day delivery in superb packaging. My goto source for quality paints.
10. April 2026
Antwort von Freshlick
Hello,
Thank you for taking the time to leave us qa review.
We are delighted to hear that you were impressed with our selection of products and speedy delivery with secure packaging. All this is exactly what we aim for so its great to know that this stood out for you.
We look forward to assisting you with your next project.
All the best,
SJ @ Freshlick
Antwort von Freshlick
Hi Pat,
Thank you for taking the time to share your experiences with us on Trustpilot.
We're pleased to hear that you were impressed with the speedy delivery and excellent product that you received.
We look forward to assisting you with your next project.
All the best,
SJ @ Wood Finishes Direct
Heritage paint
kept informed throughout the delivery process The heritage paint is an excellent product.
25. März 2026
Antwort von Freshlick
Hello John,
Thank you for taking the time to leave us a review.
Its great to hear that you were impressed with the communication from us throughout the ordering and delivery process. We're thrilled to know you love Heritage paint just as much as we do too!
We look forward to assisting you with your next project soon.
All the best,
SJ @ Freshlick
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.