I found that the polarized glasses did not match what was shown in the video. Additionally, the ordering process was frustrating—the site pushes you to add extra items with no clear option to decline... Mehr ansehen
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Das sagen Bewerter
The collar is perfect to support my neck that is fused and needs support to stay in alignment. I was able to sleep without getting neck spasms. I have a variety of collars that offer support but appr... Mehr ansehen
Unternehmen hat geantwortet
Not an experience! I purchased 2 Fly neck pillows and they look and feel great but haven't had a chance to use it. Looking forward to our trip in 3 weeks as we fly to Amsterdam hoping to experience... Mehr ansehen
Unternehmen hat geantwortet
Re: Order #431153 15/3/26 Not received order. Yodel ? appears to have left item on doorstep with picture of item being held in front of our closed front door. Delivery date/time changed by them. Sta... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Experience instant relief from neck pain and travel discomfort with FlyHugz™. Our Website: www.flyhugz.com For Our Support Page: https://flyhugz.com/pages/contact-us Email For Support: Support@FlyHugz.com How to Use: https://flyhugz.com/pages/how-to-use-instructions-flyhugz-pillow
Kontaktinformationen
2548, 447 Broadway,, 10013, New York, Vereinigte Staaten
- +1 (938) 902-3331
- Support@FlyHugz.com
- flyhugz.com
2,8
Akzeptabel
1336 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Comfortable
Comfortable. Only issue is out of their control… shape of seat prevents proper use.
15. Oktober 2025
I ordered this March 25th...no product yet
I ordered this March 25th. Still waiting to receive the product. The shipping with the companies using the shopify thing is downright slow. I'm still hoping we love it....whenever it decides to show up. I'm glad our trip is a few months away.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von FlyHugz™
Hello,
We’re sorry to hear that your order hasn’t arrived yet and understand how frustrating the wait can be.
After checking our records, we were unfortunately unable to locate any prior correspondence regarding this issue, and we apologize if you haven’t been able to reach us.
We’d really like to help look into this for you and provide a proper update. Please reach out to us at support@flyhugz.com
with your order number or the email used for the purchase, and kindly mention this review so we can prioritize your case.
We appreciate your patience and hope to get this sorted well before your trip.
Warm regards,
The FlyHugz Team
This pillow feels so comfortable and is…
This pillow feels so comfortable and is not difficult to get back in the bag that comes with it. I’m looking forward to using it on my trip to Italy in a couple of weeks.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von FlyHugz™
Hello Lisa,
Thank you for your lovely feedback—we’re so glad to hear you find the FlyHugz pillow comfortable and easy to pack away!
We hope it makes your upcoming trip to Italy much more relaxing and helps you get some great rest along the way. ✈️
Warm regards,
The FlyHugz Team
Horrible Customer Service - No option to return
Per Flyhugz instructions, I have emailed them repeatedly, referencing this review. STILL NO RESPONSE!! DO NOT BUY FROM THEM!!
Original review and response:
Good luck getting a hold of them if you have an issue. I am trying to return a neck pillow, eye mask and ear plugs and have sent 7+ emails and 2+ requests thru their website. Respond within 24 hours??? What a joke. Don't buy from them, horrible customer service. I called their phone number to try to resolve that way and you have to leave a message. I'll be shocked if I get a return phone call.
**Update** I received an email from them asking me to review their product!! Obviously they aren't paying attention. I will continue to email them daily until I hear something.
Useful
Share
Reply from FlyHugz™
5 days ago
Hello,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
After reviewing your case, we can confirm that our team did respond to your inquiry, but we haven’t received a reply back yet. It’s possible our message may have landed in your spam or junk folder, so we kindly ask you to check there as well.
We’d really like to get this resolved for you. Please feel free to reply to our previous email or reach out again at support flyhugz.com
, and mention this review so we can prioritize your case and assist you with your return.
We appreciate your patience and the opportunity to make this right.
Warm regards,
The FlyHugz Teamer
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von FlyHugz™
Hello Polly,
We’re really sorry for the continued frustration and completely understand how this situation has felt from your side.
After reviewing your case, it appears that your emails were unfortunately flagged by our system as spam, which prevented them from being properly received and responded to in a timely manner. We sincerely apologize for this as it’s certainly not the experience we want for our customers.
Our team has since resent the return instructions along with the return address, and we kindly ask that you check your inbox (as well as your spam/junk folder). If possible, please try replying directly to that email or sending a new message to support@flyhugz.com
with a different subject line so it can come through successfully.
We truly want to get this resolved for you and appreciate your patience as we work through this.
Warm regards,
The FlyHugz Team
Order not delivered
I have not received the two pillows I ordered. I tried calling customer service and had to leave a message.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von FlyHugz™
Hello Kim,
We’re sorry to hear that you haven’t received your order and understand how frustrating that must be.
After checking our records, we were unfortunately unable to locate any email correspondence regarding this issue, and we apologize if your message did not reach us.
We’d really like to help resolve this for you as soon as possible. Please reach out to us at support@flyhugz.com
with your order number or the email used for the purchase, and kindly mention this review so we can prioritize your case. Our team will investigate your order and assist you with the appropriate resolution.
We appreciate your patience and the opportunity to make this right.
Warm regards,
The FlyHugz Team
Travel Pillows
I just received my packages over the weekend and the velcro is is not fully sewn on. It looks like a decent product, just disappointed that the velcro is already coming apart and I haven't used them.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von FlyHugz™
Hello Nicole,
Thanks for your message—we’re sorry for the confusion and frustration this caused.
Just to clarify, what you’re seeing is actually the protective velcro cover used during shipping to keep it in good condition. Once removed, the velcro underneath should function normally as intended.
You can follow the step-by-step guide here if helpful:
https://flyhugz.com/pages/how-to-use-instructions-flyhugz-pillow
If you’ve already removed the cover and are still experiencing issues, please don’t worry—just reach out to us at support@flyhugz.com
with your order details, and we’ll be happy to help you right away.
Warm regards,
The FlyHugz Team
Too Long a delivery time
I ordered the product on the 17th March, wanting to have the product for a long haul flight on the 26th March. Following the tracking on "SHOP" I realised that the product was only shipping from China on the 20th March, and if I had known that the product would have taken so long to arrive I would have never ordered the product. I even paid extra for a faster delivery!! The product arrived on the 27th March after we have commenced our travel. So I have not even opened the package upon our return home this weekend. I will be returning the product and looking for a full refund.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von FlyHugz™
Hello John,
Thank you for sharing your experience, and we’re really sorry to hear that your order didn’t arrive in time for your trip—especially after selecting faster shipping.
We understand how disappointing that must have been. Shipping timelines can sometimes vary depending on processing and courier handling, but we completely understand your frustration given your travel dates.
We’d be happy to assist you with your return and refund request. Please reach out to us at support@flyhugz.com
with your order number, and kindly mention this review so we can prioritize your case and guide you through the return process.
We appreciate your feedback and the opportunity to make this right.
Warm regards,
The FlyHugz Team
BEWARE - I FEEL I HAVE BEEN SCAMMED!!!!!
If I could rate a negative rating I would. After more than a month my item has not even reached my main city (Cape Town South Africa). I have been emailing but receiving NO response. I am feeling like this is a total HOAX. I had to leave on my holiday without this supposed fantastic product. Total THUMBS DOWN in my book. Extremely poor customer service. NOT RECOMMENDED AT ALL.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von FlyHugz™
Hello Michele,
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially with your trip.
After reviewing your case, we can confirm that our team did respond to your emails and received your acknowledgment, and that your parcel was unfortunately lost in transit by the courier.
We have already reached out to arrange a reshipment, and we’re currently waiting for your confirmation of your shipping details so we can send this out to you as soon as possible.
Please feel free to reply to our latest email or contact us again at support@flyhugz.com
, and we’ll prioritize your case right away.
We truly appreciate your patience and the opportunity to make this right.
Warm regards,
The FlyHugz Team
Poor delivery and communicatoins
I've emailed flyhugz twice with my concerns, and had no response. Now they've asked me to write a review. I'd much rather have sent this information to them directly.
I paid extra for 'express delivery', assuming that would mean well within 10 days (which was when I was heading overseas for several months). I emailed them 3 days before leaving to seek a delivery date, and specify that I could not receive them after April 8. No response. They were delivered on April 9th, so I had to buy an airpillow at the airport. I've sought a refund, but still no response--just a request to write this review. The delivery system, and communications (including providing an estimated arrival date) needs significant improvement.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von FlyHugz™
Hello,
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially with your travel plans.
After checking our records, we were unfortunately unable to locate any emails regarding this issue, which suggests your messages may have been sent to an incorrect or invalid email address.
Please kindly reach out to us at support@flyhugz.com
with your order number and details, and mention this review so we can prioritize your case. We’ll be happy to review your order, clarify the delivery timeline, and assist you with your refund request.
We appreciate you bringing this to our attention and the opportunity to make things right.
Warm regards,
The FlyHugz Team
I’m sending a second review on flyhugs! 1 star!!!
I’m sending a second review on flyhugs. They replied to my previous 2 stars review saying they have replied to my email when in fact until now they have not contacted me in any way. They’re such liars! They take my money without correcting their mistakes. I need my refund asap if they can’t send me my missing Pillow. Be very careful with this company!
Order#432415
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von FlyHugz™
Hello Noel,
We’re really sorry for the frustration this has caused and understand how this situation may have felt from your side.
After reviewing your case, it appears that your previous emails were unfortunately flagged by our system as spam, which prevented them from being properly received on our end. We’ve since reached out and advised avoiding multiple threads/emails at once to prevent this from happening again.
We also want to confirm that the missing pillow has already been reshipped, and you will be receiving the tracking details shortly via email as per our latest update.
We truly appreciate your patience and the opportunity to resolve this for you.
Warm regards,
The FlyHugz Team
I am not impressed..move on
I am not impressed with these. They are like every other travel pillow out there 🙄 they are bulky to travel with, do not fold flat or save any room in your backpack/bag...they are hot to sleep with, even my 7 year old was uncomfortable and hot in this thing. Definitely not worth the cost, I am still in search of the perfect travel pillow.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von FlyHugz™
Hello Amanda,
Thank you for sharing your honest feedback—we’re sorry to hear that the product didn’t meet your expectations.
After checking our records, we were unfortunately unable to locate any prior correspondence regarding your concerns, and we’d really like the opportunity to assist you.
Fit and comfort can vary from person to person, and we understand that factors like warmth and portability are important when traveling. We’d be happy to help with tips, or discuss available options for you.
Please feel free to reach out to us at support@flyhugz.com
with your order details, and kindly mention this review so we can prioritize your case.
We appreciate your feedback and the chance to improve your experience.
Warm regards,
The FlyHugz Team
The FlyHug neck pillow arrived quickly…
The FlyHug neck pillow arrived quickly and is in perfect condition. But I ordered it on a web site advertising "Buy one get one free" but have only received one neck pillow. I sent 3 request for help from their
Support site and have not received a reply.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von FlyHugz™
Hello Amy,
Thank you for your feedback—we’re glad to hear your FlyHugz arrived quickly and in perfect condition.
We’re sorry for the confusion regarding the “Buy One Get One” offer. After checking our records, we were unfortunately unable to locate any messages or support requests from you, so it’s possible your emails did not reach us.
Please kindly contact us directly at support@flyhugz.com
with your order details, and mention this review so we can prioritize your case. We’ll be happy to look into this and assist you accordingly.
Warm regards,
The FlyHugz Team
Misleading Checkout & Incorrect Order
I found that the polarized glasses did not match what was shown in the video. Additionally, the ordering process was frustrating—the site pushes you to add extra items with no clear option to decline and proceed to checkout.
I was ultimately charged for and received two pairs at full price. Had I intended to purchase two, I would have used the available discount. Despite contacting the shipper to explain the issue, I was still billed twice and sent both items. Very disappointing experience.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von FlyHugz™
Hello Cheryli,
We’re sorry to hear about your experience and understand your frustration with the order and billing concern.
We’d really like to help look into this for you and get it resolved properly. Please kindly email us at support@flyhugz.com
with your order details, and mention this review so our team can prioritize your case.
Once we receive your email, we’ll review what happened and assist you with the appropriate resolution as quickly as possible.
Warm regards,
The FlyHugz Team
Waste of money Smells Horrible
The horrible smell when I openedthe package . Musty. Moldy smell,seriously awful and overwhelmingly stinks Weid fit. Going to throw in the garbage.
Lesson learned not to buy off internet pushing, induced adds. This one from was Pinterest
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von FlyHugz™
Hello Irene,
We’re really sorry to hear about your experience—that certainly doesn’t sound right and we understand your concern.
After checking our records, we were unfortunately unable to locate any follow-up correspondence after your order was delivered, and we’d really like the opportunity to assist you with this.
A slight odor from packaging can sometimes occur and usually dissipates after airing out or washing the removable cover, but a strong musty or mold-like smell is not expected.
Please reach out to us at support@flyhugz.com
with your order number and a photo of the product, and kindly mention this review so we can prioritize your case and assist you with a proper resolution.
We appreciate you bringing this to our attention and hope to make this right for you.
Warm regards,
The FlyHugz Team
The collar is perfect to support my…
The collar is perfect to support my neck that is fused and needs support to stay in alignment. I was able to sleep without getting neck spasms. I have a variety of collars that offer support but appreciate the softness that still provides support. It was effective in relieving neck pain and have no intentions of flying but will use it when I am a passenger in a car to support me when the car hits potholes and bumps in the road. Previously I made my own collar by filling a sock with rice but yours is better.. thanks
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von FlyHugz™
Hello Barbara,
Thank you so much for sharing your experience—we’re really glad to hear the FlyHugz has been helping provide the neck support and comfort you need, especially given your neck fusion.
It means a lot to know it’s been effective in reducing discomfort and helping you rest more comfortably, both for travel and while riding in the car. We truly appreciate your feedback and support.
Warm regards,
The FlyHugz Team
Too large
Biggest issue is I'm a petite person and the neck wrap is too large for my neck. To provide neck stability it pushes on my chin/jaw. Second, I would like to return but haven't received a response on how to. Third shipping was delayed.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von FlyHugz™
Hello Betty,
We’re really sorry to hear about your experience and understand your concerns regarding the fit and return process.
After reviewing your case, we can confirm that our team has responded to your email twice previously, and we’ve also sent you another follow-up email today with the information needed to proceed.
It’s possible our messages may have landed in your spam or junk folder, so we kindly ask you to check there as well.
We’d be more than happy to assist you with your return—please feel free to reply to our latest email or reach out again at support@flyhugz.com
, and we’ll make sure this gets resolved for you.
Warm regards,
The FlyHugz Team
Delivery as expected
Delivery as expected. Quality product.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von FlyHugz™
Hello Nancy,
Thank you for your feedback—we’re glad to hear your delivery met expectations and that you’re happy with the quality!
We appreciate your support and hope you continue to enjoy your FlyHugz on many comfortable trips ahead.
Warm regards,
The FlyHugz Team
Awaiting the Good Feeling!
Not an experience! I purchased 2 Fly neck pillows and they look and feel great but haven't had a chance to use it.
Looking forward to our trip in 3 weeks as we fly to Amsterdam hoping to experience a good night's sleep. Also purchased ear plugs.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von FlyHugz™
Hello DEM,
Thank you for your feedback—we’re glad to hear your FlyHugz pillows look and feel great so far!
We hope they (and the ear plugs) make your upcoming trip to Amsterdam much more comfortable and help you get a great night’s sleep on the flight ✈️
If you need any tips before you travel, feel free to reach out anytime.
Warm regards,
The FlyHugz Team
The support team is so slow
Here's my response to your reply on 4/10:
I have checked my email and I don't see any response from your support team after 4/1/26.
Here's the response from your support team on 4/1:
"Hello Henry,
Thank you for reaching out, and we are sorry to hear that your Premium Gray pillow arrived with multiple stains and looks used. That is not the condition we want you to receive.
The attachment has an error, can you send the photo of the said issue again please?
Kind regards,
FlyHugz Support Team"
I resubmitted the photo of the defected product on 4/2, and I have not received any response since 4/2.
Original survey message:"
The support team is so slow. I submitted a photo of a defected travel pillow a week ago and I have not heard anything back."
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von FlyHugz™
Hello Henry,
We’re really sorry to hear about your experience and understand your frustration.
After reviewing your case, we can confirm that our team has already responded to your message and is currently awaiting your reply so we can proceed with the next steps.
Kindly check your inbox (and spam/junk folder just in case), and feel free to reply to our email or reach out again at support@flyhugz.com
so we can resolve this for you as quickly as possible.
We appreciate your patience and look forward to assisting you further.
Warm regards,
The FlyHugz Team
The FlyHugz are great
The FlyHugz are great! I was worried my husband would think I should not have purchased them, they turned out to be a game changer for our flight to Europe.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von FlyHugz™
Hello Marianne,
Thank you so much for sharing this—we’re really glad to hear the FlyHugz turned out to be a game changer for your flight to Europe!
Even better that your husband approved too 😊 We hope they continue to keep you both comfortable on many more trips ahead.
Warm regards,
The FlyHugz Team
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