When I had issues with my plane ticket, I didn’t know what to do. I just tried to change the date of the ticket and Fly Fairly made it a way better experience. I was losing hope with the airline, but... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
User friendly website interface. Easy payment plan provided.Hope can develop app for playstore & apple store
Had trouble with the booking for my infant name. Contacted fly fairly support, and was helped by the team. They manage to rectify and include my infant full name inside the air ticket ! Really want to... Mehr ansehen
Loved how quick the booking process was. I went with Affirm because they're the most chill in my experience, and I usually pay it all off in a month or less. Love that they have many financing options... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We’re shaking up the skies and changing how people book flights for good. Fly Fairly gives travelers the freedom to fly their way ✈️ with flexible payment options 💳, smart trip protection 🛡️, and access to 650+ airlines around the world 🌍. Powered by slick tech behind the scenes, our platform puts you in control so every trip feels tailor-made, minus the stress 😎
We’ve got your back – always.
Book with confidence knowing you’re protected by our Fly Fairly Guarantee:
✅ Transparent Pricing: No payment surcharges, ever.
🔁 Flexible Booking Options: Change your plans with ease.
💖 Fair Treatment, Always: If something goes wrong, we’ll make it right.
No stress, just a smooth takeoff 💜✈️😊
Kontaktinformationen
160 ROBINSON ROAD, 068914, Singapur
- help@flyfairly.com
- flyfairly.com
4,8
Hervorragend
196 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Easy and no hassle flights
Easy and no hassle flights
19. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Fly Fairly
Thanks for the love! We’re all about keeping it easy, breezy, and drama-free. Hope to see you in the skies again soon! 💜✈️
Super easy to contact customer service…
Super easy to contact customer service and get a refund. Will highly recommend as booking was also super easy.
17. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Fly Fairly
Thanks so much, Jeanette! We believe great service should be as smooth as our booking flow. Appreciate the recommendation and can’t wait to welcome you back 💜✈️
Just booked my third flight in two…
Just booked my third flight in two weeks through this site — scored the lowest fare from Ho Chi Minh to Penang. No complaints at all!
12. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Fly Fairly
Three flights in two weeks? You're on a roll, Zi Xuan! Love that you found the lowest fare from Ho Chi Minh to Penang with zero complaints. We’ve got your back whenever you’re ready for the next one 💜✈️
Antwort von Fly Fairly
Lisa, love that it felt easy. That’s exactly what we aim for. Thanks for giving us a shot, we’re genuinely grateful! 💜✈️
Ashley was a gem!
Ashley was a gem, she was precise and patient in answering all of my questions. I was unable to locate my booking and she found it-giving me the exact information. Thanks so much.
10. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Fly Fairly
BillionaireCat, you’ve got taste and nine lives worth of good judgment. Ashley pounced on that missing booking like a pro, no scratching around, just smooth fixes and feline-level focus. You’re purrfection for shouting her out! 💜✈️
Fast and easy process
4. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Fly Fairly
Abdoulie, short and sweet. Just like the booking. Fast, easy, and exactly how it should be. Appreciate you 💜✈️
Was simple and clear to book a flights
Was simple and clear to book a flights. Thank you
4. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Fly Fairly
Noah, Cebu getaway locked in and Angel came through like, well, an angel. Seamless, stress-free, and smooth from start to finish. That’s what we love to hear! 💜✈️
Very nice and easy along with great price
Was all very simple easy and couldn't fault the price of the flight for using clearpay was a massive help. I have contacted before flight to ask a question and have had an early morning reply so 5 star company just hope all goes as well in the airport with no let downs which I am not expecting they seem 110 percent amazing thank you
4. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Fly Fairly
Annabel, you're basically the MVP of vibes. Clearpay? Crushed it. Early morning reply? Served fresher than your breakfast. Now we’re just hoping the airport treats you like the queen you clearly are. If not, we riot (politely) 💜✈️
Fares are significantly higher compared…
Fares are significantly higher compared to many other booking platforms
3. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Fly Fairly
Hi A Leba!
We couldn’t find any booking under your name, so this one’s a bit of a mystery. If you didn’t book with us, creating a brand new Trustpilot account just to leave your first review (instead of dropping into our live chat) feels like a missed opportunity 😬
If you’d actually found a cheaper like-for-like fare with the same flexibility and inclusions, we probably would’ve thanked you and offered a cheeky staff discount.
For context, our fares include taxes, card fees, and servicing, so what you see is what you pay. No sneaky extras or payment surcharges at checkout that are so common with other platforms ☺️ We also offer BNPL and crypto with zero added fees, even though they cost us more to provide.
Still happy to help if you want to compare properly ☺️
Fly Fairly Crew 💜✈️
Superb Customer service
Superb Customer service. Sasha and Ashley are really knowledgeable and helped solved all my problems smoothly. Highly recommended for all. Thumbs up for this wonderful team
1. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Fly Fairly
Jason, Sasha and Ashley are doing a little happy dance right now. Appreciate the kind words and the thumbs up. We’ve got your back anytime. Thanks for flying fairly! 💜✈️
I want to thank Angel for assisting me…
I want to thank Angel for assisting me with gaining access to my booking information. He/She was prompt in responding to all of my emails.
29. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Fly Fairly
Aliya, Angel’s living up to the name! Quick replies and booking help locked in. Glad we could get you sorted. Thanks for flying fairly! 💜✈️
Antwort von Fly Fairly
Zac, short and sweet. Just like your booking. Fast is what we do. Appreciate the love 💜✈️
I needed to travel to Melbourne with my…
I needed to travel to Melbourne with my dog, and dealing with airline websites was a hassle. Fly Fairly turned out to be surprisingly simple to use. I reached out to their support team to clarify the pet travel policies, and Angel responded quickly and was really helpful. The trip went smoothly without any problems. I’d consider booking with them again if the fare is reasonable.
23. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Fly Fairly
Peter, flying with your dog and pulling it off smoothly is top-tier travel energy.
Glad Angel could help clear things up and keep it simple. Appreciate you trusting us with the trip. We’ll be here when you and your pup are ready for the next one. 💜✈️🐾
An amazing experience
An amazing experience, professional and stress free. In addition Delilah was kind and had excellent customer service skills.
23. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Fly Fairly
Eleanor, you just made Delilah’s day. Stress-free and smooth is what we aim for, and we're so glad it landed right. Thanks for flying fairly with us 💜✈️
Antwort von Fly Fairly
Jenny, multiple bookings and still going strong? Love to hear it. Simple, helpful, and always here when you need us. Thanks for flying fairly! 💜✈️
Easy to book, but there is no cs so difficult to reschedule
New booking web, a good one, but still need to improve on CS and rescheduling.
12. Juni 2025
Antwort von Fly Fairly
Daniel, appreciate the feedback. If anything ever comes up, just reach out via the chat on Fly Fairly or reply to the CX email linked to your booking. We’re online 12 hours a day, 7 days a week, and usually reply within minutes. Let us know how we can make things even better 💜✈️
Our First Great Grandchild Surprise.
Well I planned to go over and surprise my Granddaughter and her first baby. Fly Fairly had great prices and where easy to book my trip over and back. Thanks Fly Fairly for helping me carry out my plans.
6. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Fly Fairly
Love this, Wayne! We’re honored to be part of such a special moment. Wishing you and your growing family all the joy in the world 💜✈️
Easy and very convenient booking…
Easy and very convenient booking experience. Fair prices . Excellent
5. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Fly Fairly
Easy, convenient, fair, you just described our dream personality. Glad the booking hit right without any stress tax.
Come back anytime. We’ll keep it simple and sweet, just how you like it. 💜✈️😌
FlyUnfairly: 16% Non Refundable Service Fee
BE CAREFUL - FlyFairly charges a non-refundable service fee (£180 or 16% in my case) just to book a flight — something I’ve not seen with other travel platforms, do not miss it!
I only realized I paid that fee after canceling the flight within Etihad’s 24-hour free cancellation window. Etihad confirmed I was eligible for a full refund, but FlyFairly refused to return their service fee, stating they were doing me a “favor.”
They also mishandled my booking, listing my wife and children as adults and omitting my infant entirely. When I contacted them, they blamed the airline’s system and claimed the airline had approved the correction, but no change appeared online, and I didn’t feel comfortable taking that risk without seeing confirmation. I canceled within 20 minutes.
Their customer support was unprofessional — using emojis, dismissive tone, and avoiding responsibility. At one point, they claimed refunds are considered on a case-by-case basis, but this message was later edited and removed, which raises concerns about transparency.
Regardless of how they justify it, the fact remains: they charge you a high service fee to book a flight online, and it’s non-refundable.
Most platforms do not do this, and I strongly suggest booking elsewhere especially if you end up having to cancel and communicating with them
5. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Fly Fairly
Steve’s review is polite, which was not quite the abusive language we experienced in chat 😅 (we keep full logs, Steve).
The real story? He asked to cancel, got refunded. The end ☺️💜
- Etihad confirmed all three passengers were booked correctly. The infant not showing was a known display glitch on their side (we can’t control airline system errors unfortunately!)
- He asked us to cancel, and we secured a full refund, even though the fare was non-refundable
We’ve all met a 'Steve'; 100% refund for his non-refundable flight (even though the airline said no) and he still reviews us like we stole Christmas 😅🤷♂
We still love you, Steve.
Fly Fairly Crew ✈️💜
A very smooth transition very impressed
A very smooth transition very impressed
4. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Fly Fairly
Thank you for the love, Cheryl! Thanks for the kind words and the classy energy. Come back anytime for more smooth moves and zero stress. 💜✈️😎
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