Flooring UK Bewertungen 

I’m very pleased with my flooring.
Excellent quality, very good and prompt service.
Would highly recommend.

If I could give this company zero I would!!! Work the staff into the ground, misogynistic signage in staff areas, abusive texts to sub contractors, covering up customer feedback.. I could go on...

Edit: The responses to genuine customer concerns on TP, speaks volumes... supplying sub standard products and taking no responsibility for warantees...investigate away!

Excellent product at a very reasonable price.
The delivery was very quick, on my doorstep within 2 days of ordering.
The customer service I received was exceptional and very quick to reply to my email query.
Can’t understand the negative reviews on here as my purchase of over 30 m2 of vinyl flooring was first class
Thankyou.

Fantastic service as always. I've used them twice and the full experience was as expected. Pleasant sales staff, fast and efficient installation and even moved the delivery date around for me a couple of times with no issues to fit in around other decoration plans/delays.

My flooring has chipped on the edges of 2 planks after only sweeping it with a soft brush.
I contacted flooring uk as the flooring I purchased came with a "lifetime guarantee ". I Sent photos as requested , they came back with,
It's not covered under the guarantee as it had been caught and was accidental damage.
I asked how I could accidentally damage it with a soft brush!!! They then said it could have been caused during installation which was 9 months ago.
As with other reviews on here, this company will wingle out of any guarantee.
Section 75/small claims

Poor after sales service-useless guarantee.
After 3 years, and still in guarantee the floor started to lift and split. I contacted UK flooring. With reference to poor fitting, wrong subfloor, fiitter error (any excuse) they asked me to send photographs, which I did. They then asked me to send more photographs, which I did. After these delaying tactics they told me to get an expert to look at the floor and wright a report. This would be at my expense. I considered taking them to the small claims court, but I could not do this due to my health. In short, they have stalled their way out of their guarantee. Any good company would have sent their own assessor at their expense. I will leave you to make your own mind up if you want to use this company.

I requested samples of an aged oak vinyl floor tile for a herringbone pattern. I got samples from 2 different companies and there was no comparison so I ordered from flooring uk. It was an excellent product both in terms of design and texture and the slightly bevelled edges give it very realistic appearance of real wood. I’m expecting to buy from this company again.

Very poor customer service. Avoid.

Ordered 42 packs of flooring with door strips, Joel and the sales team accomodated everything I needed and were extremely helpful in getting everything loaded up for me when I collected. I cannot speak on the delivery as I opted to collect but everything in my experience was perfect. Would recommend them to anyone!

I had no issues with ordering through flooring UK, I cannot comment on the quality of the product I order as I never received it, but I can review the awful delivery service. They use DHL and only DHL, upon delivery the driver refused to let me keep my order because I wouldn’t allow him to photograph my legs! His attitude was terrible and very argumentative, borderline intimidating, not an inch for compromise. It was an awful experience to have on my doorstep. Flooring UK were very polite (hence the 2 star and not 1) but I will not be having my order as they chose DHL over me. I am awaiting a refund. For this reason I would never use this company again nor recommend.

I have now reduced my rated due to the incorrect reply from Flooring UK. I did not refuse my order I only asked not to be included in the photo, I offered to have the photograph of the usual door ajar but this was not good enough. The option DHL gave me was... i MUST be in the photograph or no delivery WHICH i have never had before!

Shockingly rubbish sfc flooring grey flooring with white scratches and they say its part of the pattern everyone thats seen it says it looks shocking were the line marks are dont buy of these clowns go elswhere .. laughing at the customer when she sent photos. . See you in court. ...the office staff started laughing when i mentioned the floor.. 8 people said thats not right looks shocking joiner for 36 years white is not present on any would unless painted...

I still have not received my order despite paying in full and despite being told my order would be delivered 5 days ago then 4 days ago! Now a disinterested employee says that I shouldn't have arranged for my floor to be fitted until it actually arrives.....they don't even trust their own delivery service! They just don't care. They blame DHL but they employ DHL!! Dont buy from them.

Awful delivery! The pallet was left blocking the driveway of the wrong address 20 houses away!!
They had the correct address. Luckily our phone number was on the invoice but had to arrange our own transport to move it back.

Ordered new flooring and fitting with Shaun Knight at Southport branch. Excellent to deal with. Very efficient and fitting dates all organised. Excellent service and very pleasant knowledgeable guy.

Vinyl click floor arrived 3 days after ordering, looks nice. On inspection one of the packs was damaged, after a few emails they sent out the replacement pack next day delivery so I could get on. Can't fault the customer service, the speed of delivery or the quality of the product.

Purchased Naturelle Rigid Core SPC and absolutely deligjted with it. Easy to cut and lay and looks great down. Shipping was super quick and arrived in less than 48hours after order. Would highly recommend

I purchased Naturelle Pale Grey Slate Tile SPC Rigid Core Click Vinyl Flooring. This items was a bit pricey, however you get what you pay for! When my builder fitted this flooring in my kitchen he said it is the best quality vinyl click flooring he has fitted. I am extremely happy with the high quality of this flooring and I will definitely be purchasing more items from this website.

Great product great price and great customer service sorting out a minor delivery mistake very quickly (on the back of shipping the goods the next day in first place) will go back for future needs!

I ordered vinyl rigid core flooring.
It arrived very promptly and even when I had to order more (that was my fault on calculations), it was delivered within 36 hours and i am way down on the south coast.
Very pleasant on the phone and sorted any issues/queries straight away. I would recommend.

Quoted me 50% cheaper for bedroom carpet than my first quote from their competitor in same area. Every member of the team that dealt with me was friendly and professional. A very smooth customer journey from start to finish.