Gotogate Bewertungen 

Avoid this company at all costs. They are a flight reseller not a travel agent, any issues you are forced to deal with horrendous customer service agents who ultimately tell you they can't help and force you to contact the flight operator. Save yourself the hassle and buy direct from the flight operator. If you need connecting flights, use an actual travel agent as this company will bring you into a world of pain.

TERRIBLE, JAMÁS LO RECOMIENNDO, MÁS DE 2 MESES DESPUÉS DE HABER REALIZADO UNS SOLICITUD DE REEMBOLSO, ME SIGUEN ENREDANDO CON MENTIRAS Y LARGAS PARA NO HACERLO. SON UNOS DESCARDOS.

The worst experience ever! My flight was cancelled , they booked another one without asking me and now they are refusing to send my refund

Absolutely bogus service. needed to change the time of a flight, go to gate said we had to cancel, get a credit and re-book They did that, the credit expired 6 days before our travel date!!!! Customer service, nah, cant do anything (even though they recommended the cancellation). Contact customer service, all I got was the computer says we will get back to you!!!! That was s2 weeks ago, been chasing them but still no response. Dodgy as all get out.

WARNING: Do not buy flights from GoToGate – Consumer Fraud
I want to share my experience with the travel agency GoToGate to warn others and ensure they avoid using their services. If your flight is cancelled, you risk losing your money.

What happened:
March 2026: I purchased 3 plane flights through GoToGate.

April 2026: The airline cancelled the flights.

GoToGate offered us alternative travel options, but they were extremely disadvantageous for myself and my two travel companions, so we rejected them.

We requested a full refund. According to European Regulations, the money must be returned within a maximum of 7 days from the date the request is submitted.

Current situation:
GoToGate flatly refuses to refund our money. Faced with this absolute outrage, we have had to take the case to several official bodies:

European Consumer Centre (ECC) in Spain: A formal complaint has already been filed.

Konsumentverket in Sweden: Since GoToGate has its headquarters in Sweden, we have lodged an official complaint there.

Credit card issuing bank: We have initiated a chargeback process for fraud due to non-compliance/failure to provide the service.

To this day, I am still waiting for the refund for the three flights, as the agency is completely ignoring the statutory legal deadlines.

My clear advice: Steer well clear of GoToGate. If something goes wrong with your flight, they will do everything they can to keep your money illegally. Save yourself the headaches, financial losses, and months of claims processes by booking directly with the airline or through reputable agencies!

The most dodgy service provider together with MyTrip (they are the same company) - manipulating prices and when at checkout they pop up a message "A new price has come up .. increased fare".
Surely what they are doing is illegal. I hope international authorities will get them soon!!

They responded re my request for a changed flight. Guaranteed an email would be sent from them in 2-3 hours. Avoid this shabby, shady "service" - they are the pits of fraud!

Canceled flight last minute.
Didn't send refund. It has been two months. NEVER USE GOTOGATE!!!

Poor customer service.
When things go wrong and you require assistance with a booking they are inaccessible, slow and incredibly frustrating.
My reservation was changed by an airline to a different flight on a different day , ok so I understand this happens but the new flight messed up my travel plans and was unsuitable.
GoToGate didn't inform me of the changes and I then struggled over 2 weeks to communicate with them to get them to accept the changes we're not acceptable to me and since I have heard nothing for 4 weeks regarding the refund.
Avoid avoid avoid.
I have made additional bookings through another provider to ensure my holiday isn't ruined.

I would strongly avoid using Gotogate.

I booked flights through them, and two weeks before my trip they cancelled my return flight. Since then, I’ve been calling customer service repeatedly for weeks, and all they keep telling me is to “wait” with no actual solution or timeline.

What makes this even worse is that my departure is only days away, and they still expect me to fly to the other side of the world without confirmation of a return flight.

The customer support experience has been extremely frustrating. Most responses feel automated or AI-generated, with agents repeating the same scripted answers instead of helping resolve the issue. I was also given multiple false promises about callback times and updates that never happened.

Very poor communication, poor customer service, and no sense of urgency for a serious travel issue. I would not trust this company again for future bookings.

Bonjour,

Malgré la modification des horaires effectuée sur votre plateforme, les sièges que j’ai payés n’apparaissent toujours pas comme confirmés sur le site de la compagnie aérienne.

Cette situation résulte directement d’un défaut de transmission ou de synchronisation de votre part entre votre plateforme et la compagnie aérienne, alors même que les billets ainsi que les options sièges ont été achetés via votre service.

Je vous demande donc de procéder immédiatement à la régularisation complète de cette réservation auprès de la compagnie aérienne et de faire le nécessaire afin que les sièges payés apparaissent correctement et définitivement dans le dossier.

Références de réservation :

Référence Gotogate : 1111-888-651

Le départ étant prévu le 08 juin 2026, soit dans moins d’un mois, cette demande présente un caractère urgent.

Je vous rappelle qu’en vertu des obligations prévues par la Directive européenne 2011/83/UE relative aux droits des consommateurs ainsi que par le Règlement (CE) n°261/2004, le prestataire ayant vendu les services est tenu d’assurer la bonne exécution des prestations achetées et de fournir des informations exactes et complètes au transporteur concerné.

Je vous remercie de me confirmer par écrit, dans les plus brefs délais, que :

les sièges payés sont bien enregistrés auprès d’Etihad Airways ;

la réservation est entièrement synchronisée ;

aucun paiement supplémentaire ne sera demandé à l’aéroport.

Sans résolution rapide, je me verrai contraint d’engager une réclamation formelle ainsi que les démarches nécessaires auprès des organismes compétents de protection des consommateurs.

Dans l’attente de votre retour urgent.

Cordialement,

I paid for a flexible flight and I tried for 2 weeks, sometimes calling 3 times a day to change my flight and every agent fobbed me off and said they would call back with my new flight details. Not one find. No emails. No calls and on the day before my flight I spent an hour talking to 4 people, two of which hung up on me. Disreputable and should not be allowed to do business. Not to be trusted. Do not buy a tiicket with them

I got a messaged through booking.com to say they have asked for a refund. This has gone on since September and when a flight is cancelled you are supposed to be refunded 7-10 days. I’ve now waited 8 months

AVOID! Awful company. We booked flights through booking.com from Singapore to Maldives in July 2025 for departure in April 2026. A couple of weeks before departure I tried to add special assistance for my daughter. The airline told me that the booking ref wasn’t valid. I tried to get hold of someone via online chat and on the phone for several days but was told “it’s with the flight team”. I wrote to the CEO and a lady called me the following day. She reassured me our flights were fully booked and confirmed and to check in 24 hours before. A week before we were due to leave for Singapore, I received a voicemail from Go to Gate telling me our flights were canceled! In panic I called again, nobody could give any answers. The flights I paid £1600 for were now £6000. Go to Gate refused to rebook them but offered to book another indirect flight as they knew it was there error. We were desperate so close to our departure date, so had to accept. We ended up flying via Sri Lanka to the Maldives. Moral of the story, always book direct with the airline. We will never use booking.com or Go to Gate again

Have had my flights cancelled due to the ongoing war on Iran - I expected my full refund but gotogate have not refunded the full amount de deducted taxes and other admin not providing full clear breakdown - I have ended up with less than 50% of what I expected - the same with another flight I had - airline cancelled and again have not received a full refund they are taking money without clearly stating what I have been charged for - this is just unacceptable will be writing to the CAA and skyscanner regarding this until
Trustworthy company . Also now doing a Charge back - surely an agency should monitor these bad practices and find these companies .

I booked a return flight with baggage through Gotogate. The outbound flight was on March 25 with Royal Jordanian, and the return flight was scheduled for April 11 with Aegean Airlines from Athens.

The return flight was cancelled. I contacted Gotogate and requested to be rebooked on an alternative airline so I could still return as planned, even suggesting Royal Jordanian. However, they refused to assist or provide any suitable alternative.

Instead, they only offered a refund for the return flight, which is not an acceptable solution. I clearly explained that I cannot travel without a confirmed return ticket, as I have a business to run and I am travelling with my children. This situation made it impossible for me to proceed with my trip.

Despite providing all necessary details and having full email records and evidence, their customer service was unhelpful and very rude. Their refusal to resolve the issue caused significant disruption, including financial loss, stress, and the cancellation of my children’s school holiday plans.

I hold Gotogate fully responsible for all the damages and inconvenience caused. If this matter is not resolved properly, I am prepared to take legal action.

This experience has been extremely disappointing and unacceptable.

I should of checked this site first, sad to say I have had almost exactly the same expensive experience with this company. Even requesting a change of flight for the same day they wanted to charge almost the same as the flights almost doubling the cost. GotoGate and Booking.com great bedfellows (as one is a sister company to the other I believe), perhaps book direct with providers and not the intermediaries in future

Not refunding the payment for cancelled flight.
I have booked a flight on booking.com site. I was meant to fly from Dubai transferring in Istanbul and back to UK. I have not even been made aware all was passed by booking.com to "gotogate"! And they were the ones who acted on my behalf?! Makes no sense. The airline, AJet had to cancel the flight because of the war. Reached out to booking.com and I was waiting on the chat for 2 hours last night. Only to receive an e-mail today from "gotogate" that I have to request a refund from AJet... Slap on my face, in their response e-mail they were dare to include this : "We remain committed to supporting you and ensuring your travel experience is as smooth as possible."...???!!! Really? I made a contract by buying the flight from booking.com, paid to bookin.com and now both of them washing their hands and creating excuses. Never in a million years ever again, I mean ever, I'd take any service through "gotogate". Hand in hand with booking.com they are ripping me off and no doubt very many other customers as well.

Hello everyone,

I’m writing to share my recent experience and issue a serious warning about using Gotogate for travel bookings – they also operate under the name Flight Network UK Ltd, based in London.

On February 25th, 2026, I had not received any emails or messages about the two flight tickets I’d purchased for my daughters, three days after booking. Concerned, I called Gotogate and spent 26 minutes on the line with a representative.

I explained I hadn’t received the tickets and briefly asked if changing the travel date was an option. The representative told me this would cost an extra £420 on top of the original £1,649 I’d already paid. I immediately said no – I wanted to keep the booking exactly as it was and simply get the tickets I’d paid for.

They put me on hold for three minutes, then came back saying I would now need to pay an extra £210 because I’d requested a date change – even though I had clearly declined to make any changes and only asked for information!

When I insisted I had never asked to alter the date and just needed my original tickets, they refused to release them unless the £210 was paid. They even threatened that if I contacted solicitors or reported them, I’d be charged more than £210. I asked to speak to a manager and was told I'm speaking to the manager in person and he said his name was Mr Jack Desouza, but he still refused to help.

Thankfully, my credit card bank took my query seriously and has credited all my money back. But I want to make sure no one else goes through this stress or loses their hard-earned cash.

Please be careful – these practices feel like time-wasting scams. If you’ve already paid a travel agency like this and haven’t received your tickets, contact the airline directly immediately. You could otherwise miss your flight and lose your money.

Never use Gotogate or Flight Network UK Ltd travel agents – there are plenty of reputable travel agencies and airline websites you can trust instead.

Stay safe and informed when booking your travels,

"I urge all travelers – please do NOT use Gotogate or Flight Network UK Ltd for any of your travel bookings. There is no reason to risk being subjected to unfair charges, poor service, or threats like I experienced."

I wouldn’t even give them one star. They added hidden fees, provided poor customer service, and made the refund process unnecessarily difficult. I cancelled my trip within an hour after noticing they had charged over £300 for seat selections for me and my two children. I was told—by email—that my refund would be £2,900, but I only received £2,569. The discrepancy has still not been resolved. I wish I had read the reviews before booking. Please avoid this company at all costs. I found them through Skyscanner and have now reported them through multiple channels to recover the remaining amount.