Flair Espresso Bewertungen 50

I got the flare Neo and had one issue in the very beginning when it broke and then had it break again after about a year of use. Both times they gave me a replacement and made sure I was taken care of. They are great. Thank you Abby R for your support

I've been a Flair owner for a few years now and could not be happier with the experience. I have one at home and another at work. The machines are very well made, and make high quality espresso. They are also very easy to maintain. Add to that the options they offer. I think it would be hard for someone not to find a machine to their liking. In the rare instances that I've had issues, customer service responded quickly and took care of things without much back and forth. I'm very happy I chose Flair when I decided to go in the manual lever direction.

I gave up on a Breville Barista pro and went with the Flair 58 plus 2. Love it. I am in complete control of my shots. Learning all the time. Fantastic.

Customer service is second to none! Outstanding.

Contacted Flair about my wizard steamer not producing a lot of stream and within a day I had customer service emailing me back asking questions. I gave them a video and they were able to quickly diagnose an issue with a nozzle. They are sending me out a new nozzle ASAP. Super great customer service, definitely recommend Flair! Thanks!

I originally had this as a 1 star, because I ordered without the 1Zpresso attachment, and the product was not compatible with the grinder we had.

However, after reaching out, their customer service was able to get the attachment sent out at just the cost difference.

If you order this product without the grinder or 1Zpresso attachment, make certain you have a compatible grinder, or this will be useless.

I enjoy making espresso and own a normal espresso machine. I recently purchased a Flair 58 +2 for a more hands on experience and complete control. Coming from a regular espresso machine it takes a little bit of adjustment and getting used to it. Of course dialing in the grind and learning how to pull great shots. I'd say that after about an hour you will have it down pat.

I ordered the machine and it came quickly. Then a few days later I noticed a Labor Day sale. I used their web contact form asking if they could toss a few bucks back because I just received it. The next day I received a notification of a refund matching the sale.

Needless to say I am not only very happy with the machine and the fabulous espresso it creates (with my help), but also the excellent customer service.

To be honest I enjoy making my espresso with my Flair more than my dual boiler semi automatic. I enjoy the control and process. Just keep in mind that it takes a little getting used to.

I would also like to get the wizard steamer to compliment the Flair so I don't have to heat up my other machine to make my wife's cappuccinos :)

I own several products from the Flair line and they are built to last. Their espresso machines are made with high quality materials, and you can tell right away that a lot of care goes into the design and craftsmanship. Whenever I've had questions, their customer service team delivered spectacular support. They were responsive and genuinely invested in helping me problem solve. Flair delivers great products and excellent support. I highly recommend!

I had a small issue with my Flair Espresso and reached out to the company. They responded immediately and sent me the replacement part without hesitation. Truly outstanding after-sales service — fast, efficient, and friendly. Thanks for standing behind your product!

By far the best customer service I have experience ! Vergil is great

An issue came up with my Flair 58+ and the local dealer in Canada was unresponsive. Mihir from Flair Espresso took care of my issue through a different dealer, covered under warranty. It's operating reliably after getting a replacement part. Thanks!

I picked up the Flair GO as a way to get into espresso without a huge investment, and I’m honestly blown away. For something this compact and affordable, it pulls really tasty espresso shots with legit crema and flavor.

It’s super portable and easy to set up, which makes it really good for my shared apartment situation. There’s a pretty steep learning curve, but their support team was really helpful and they have a pretty extensive library of video guides too

This thing is really unbeatable for anyone who wants great espresso on a budget or on the go. Way more capable than I expected given the wallet-friendly price tag and portability.

I had a small issue with my Flair pressure gauge – in warmer weather some vapor was building up inside and covering the gauge. I sent them a message asking about it, and they replied quickly and very kindly. Vergil from the team explained clearly why this can happen and gave me simple instructions to fix it. I really appreciated how helpful and respectful the response was.
Very happy with both the product (I own the Flair Go and Pro 3) and now also the customer service. Makes the whole experience even better. Thank you!

Note that if you want to return an item you are responsible for postage and customs duties, even if the reason for return is that the delivered item isn’t what you ordered.

Scammers. We want cancellation of the order.
It's a shame that a company like this deceives in this way

I see that you answer everyone, maybe because their shipping costs have not increased that much. I am interested in answering to say that the estimate was $67 and finally it is $97.
You also said that you were working on improving it, so despite everything I thought that it might be around $50 but not $100.
It's a shame that the product costs me $125 and $97 for shipping.

I want a cancellation please, I don't care when it comes to breaking it and showing on all possible social media that it's broken and that it's crap so that no one buys it.

If you dedicate yourself to lying, I will do the same

I'm editing the message for the second time, to see if you can answer me that way.

I am from Spain, you can tell us all how you have deceived us.

Hi Flair,

I am from Malaysia, since you only answer selectively to pledgers with shipping fee not more than USD72, how about answering my situation? I was asked to pay up USD92.77 (USD72.15 if without tax and tax shipping) for a product that cost USD134. You can actually ship the unit from the manufacturer in China to most of us in Asia, but instead you picked the most expensive way to ship it via DHL just to save some headaches. If you are me, will you pay almost 70% as shipping cost for a product? Frankly I feel insulted to be treated this way as a pledger who help funded your project.

Some more complaint about their Kickstarter.

First of all: the idea behind a kickstarter is to help develop new produxts especially from ot established or financially small companies or individuals. Thats not true for Flair at all, they use it as risk mitigation, easier finance of development, advertisment and of course an easy platform.

As pointed out by a positive comment "only" 20$ more. No that is not true. It is 35$ plus tax for me. And more importantly are the relevant numbers. Thats 40% increase in shipping cost estimate and 28% of the price for this product. So now I am about paying additional roughly 50% of the product price for shipping.
Now I have a fear they use this shipping problem as a further excuse for delays, as they have shifted deadlines already
Well that may happen, but do not always use external causes as excuses .. which are not really convincing.
I guess the product can then be bought quickly afterwards for the same price as they can distribute it for a much lower price with mass shipping.

Furthermore stretch goals have been voided without explanation.
Also they changed a stretch goal supplement to something whichbis already included, however a bit better item. So I have basically two things out if which I use one.

The risk benefit for the "customers" is basically negative. Typical behaviour of an only win oriented company without customer care.

One should keep this in mind, if one thinks about how they will handle warranty issues.

Customers from the U.S. gets free shipping, but they don't care about non-U.S. customers. They decided to use DHL and ship from the U.S. for "reliability", and do not bother to give options to customers outside of the U.S. For customers in South East Asia for example, even if they ship directly from the manufacturer in China it would still cost less. Now it's almost double the original estimate, shipping and taxes is almost the same price as the product itself. It doesn't make any sense! A lot of people complained about this, but they just don't care. Why should we care about their business? I hope they go bankrupt soon

Their Kickstarter campaign was a disaster, sticking backers with outrageously high shipping costs that make the final price far worse than retail. Flair espresso machines regularly go on sale on Amazon with 15% discounts and free shipping to many countries outside the US. At that rate, I could grab the Go for around $190, all in – shipment, import fees, everything.

But what do they want me to pay just because they couldn’t be bothered to offer a cheaper shipping option? $249.97. Two hundred and fifty dollars, basically.

I’ve supported Flair for years – purchased the pre-Classic 2017 model, later the 58, and just recently, the 2024 Neo Flex. The Go was supposed to be next, but after this campaign, I think I’m done. I might just sell it unused – that’s how bad this left me feeling.

It's ridiculous that they won't reconsider and work with other couriers to reduce the shipping cost. But if that's the case, they you should give an option for refund for customers who can't afford the shipping.

Since I have the Flair 58, I have had experience with customer support in the past. They have been so helpful and considerate. I don't understand this change of attitude towards customers.

Okay, now they are reasoning as if other Kickstarter campaigns never gave refunds as an option. Timemore offered refunds during their campaign for the Sculptor. So there you go.

Some Facts about their Kickstarter campaign.

- For some countries the shipping price increased significantly from the evaluation.

- The promised Add-ons are not there (which will require to place another order and pay more shipping fees).

- Survey sent right before Christmas with only a week to answer leaving people no choice but to pay shipping in this specific time.

- No kindness on their part, just straight facts and "it is what it is" kind of answers.

Thanks for reading.

--- EDIT 1 ---

As per Kickstarter comments section:

Backer: I wish I could add mirrors with add-on
Flair: We will include the Shot Mirror as an add-on during the survey!

Backer: Short mirror as a possible add-on would be appreciated...
Flair: We got you!

Backer: is there a way to connect a shot mirror to this beuty of a product?
Flair: Just tested - and yes! Woohoo!

--- EDIT 2 ---

Company Entitlement:

In summary, entitlement in a company often manifests as a disconnect between what is promised and what is delivered, coupled with a dismissive or defensive attitude toward those affected by the failure. The company feels they are above reproach or that their customer base will continue to support them despite the lack of follow-through.