Firstresponseelectrical Bewertungen 

Avoid this company! They will charge you £49 just for the presence (no evaluation included) and once someone is there they will tell you they charge £249 + VAT per hour plus another admin fee. It’s extortionate, not transparent beforehand about the pricing, they only tell you once they get there. Invoice provided was for plumbing works which I found very strange. The company is actually something called “Able Emergency 24/7 Limited”.

SCAM!
Do not use!
Caused criminal damage to my property and removed my whole switch board and left.

AVOID AT ALL COSTS! If I could give no stars I would.

My experience with Able Emergency 24/7 has been extremely disappointing. I have found the company aggressive, unprofessional and completely lacking in transparency when it comes to pricing and customer service.

There appear to be several names associated with these services, including Able Ltd and First Response Plumbing, which I believe are connected to Able Emergency 24/7. This lack of clarity is concerning and makes it difficult for customers to know exactly who they are dealing with.

The costs are, in my experience, excessive and not sufficiently transparent. Communication has also been appalling. Emails go unanswered, yet the phone calls and emails chasing payment are relentless and aggressive. The manner in which the lady I spoke to handled the conversation was particularly unprofessional, and I have serious concerns about the accuracy of the information provided.

Despite payment having been made, I continued to receive demands for payment. The aggressive approach to chasing what the company believes to be outstanding debts is unacceptable and has caused unnecessary stress. The were threatening debt collectors .

I also understand that calls are recorded, which makes it all the more important that conversations are handled professionally and that accurate information is provided.

I would not use this company again and would strongly urge others to not use them.

⭐ 1 star — Poor transparency, excessive charges and an intimidating experience

I had a very disappointing experience with First Response Electrical, and I would not use them again.

I contacted the company during an electrical emergency at my home. An exposed wire had got wet, and some of my sockets and lights had stopped working. I was advised of a £49 call-out fee, but the actual labour rates and additional charges were not clearly explained to me during the initial phone call.

I subsequently contacted my housing association’s out-of-hours service and attempted to cancel the booking. I tried to cancel more than once, but the company refused to cancel without charging me the call-out fee. This was despite the electrician reportedly being over an hour away at the time I wanted to cancel. I was trying to resolve the situation through my landlord, and I felt the cancellation terms should have been clearly explained before I booked.

When the electrician arrived, he had to contact the office to establish what he should charge me. I had simply explained the issue, and the fault had not even been investigated before a price was discussed. I found it concerning that such significant charges could be presented before the problem had been properly assessed.

I was also shocked to discover that labour was charged per hour or part thereof. Under this arrangement, working just one minute into another hour can result in a full additional hourly charge. The call-out fee also had VAT added, alongside other potential charges, which I did not feel had been adequately explained during the booking process.

The timing of the agreement was another concern. The terms and conditions were sent alongside the quotation, meaning I was only seeing the detailed charging structure at the point I was being asked to make a decision. I do not believe customers dealing with an emergency should have to discover significant charges at the door.

Most importantly, I felt intimidated by the payment situation. I am a mother of two children under two, and having a man at my home while I was being pressured to resolve payment was an uncomfortable experience. I should have been able to understand the charges and make an informed decision without feeling intimidated.

Their terms state that customers can stop work at any time, but that they will be charged for the time accrued. They also state that the rates are specified in the confirmation email. This raises questions for me about whether the full pricing and cancellation arrangements were communicated clearly enough before the visit.

I have requested a refund and a proper explanation of the charges. I hope the company reviews its booking process, cancellation policy, pricing transparency and the way staff communicate with customers.

My experience was stressful, expensive and disappointing. I would strongly advise other customers to request the complete pricing structure, including VAT and administration fees, and to obtain the cancellation policy in writing before agreeing to a booking.

So we had a new light fighting in the kitchen and my dad didn’t understand how to do it. So I went online and looked some places, I found this shit hole.

Starting off with no proper information there website. Then starting off with 49 pounds fee for someone to come over to fix. On the phone I asked if she can give me a price and approx how much it can be. The lady over the phone said they would let you know once they get to the property. So I was expecting some like 50 an hour?

BUT DAMNNNN I was not expecting hourly rate of £200??? I mean is this daylight robbery????
ON TOP 20% VAT?
Absolute scam

There is definitely something fishy going on here. There is no accurate info and everything is just lies over the phone with a people not knowing how to speak English.

No communication over the phone regarding prices which shows me each property gets different prices and it changes depending on what they want to charge. The fixing we needed was tiny too.

Over the phone she kept mentioning how I was the only one complaining, I then checked reviews (I should have done before) and to see all of these reviews on it. SO I CALLED HER BACK TO MENTION THE REVIEWS AND SHE DAMN WELL KNEW WHAT I WAS ON ABOUT.

This is a scam please don’t go to them.

Terrible. I managed to get someone out to fix my problem. Very agressive with chasing payment. I received 4 messages within an hour of the engineer leaving asking me to pay immediately. Wish I'd looked at the reviews here first. Looking forward to seeing what other unexpected charges they hit me with now...

This company along with First Response Plumbing act as if they are separate organisations. They are not and are part of Able Emergency 24/7, to be avoided at all costs.
They are aggressive, predatory and charge excessively high costs.
They do not respond to emails and have a very aggressive policy for chasing costs that they perceive as "debts".
We asked for an electrician and they sent a plumber, who advised that we needed an electrician. The plumber could make safe, and would take 15 minutes but could not carry any further works. The hourly rate quoted was £299, which we declined.
The plumber then returned with the advice that he could do the work direct for £120, so on the basis of his time estimate of 15 minutes his hourly rate was £480!
We were sent an invoice for the call out, with VAT added and a note of work carried out that was not our job. I called to raise these concerns and was basically shouted down by the call handler, followed by a very aggressively worded email and demand for payment.
Do not use Able 24/7 or any of the First Response firms. They are absolute scammers out to make money and have no interest in customer service.

Got told of a £49 call-out charge. Then when they turned up before they even did anything I also had a charge of £255 plus vat . They were here for 10 minutes and turned out to be a faulty coffee machine tripping the box. Would not use again. Pricing is a scam and no one speaks proper English

I would give zero stars if I could. Absolute daylight robbery!
Their electrician arrived at my rental property and before doing anything I received an invoice for £49 +VAT call out charge and £249+ VAT for him to just look into the issue!
When I said I don't want him to look at the issue and I will just pay the callout charge, they came back saying the best they can do (as if this is a market stall and open to haggling!) is £100+callout fee!
They just pluck a figure out of thin air and hope that one would accept it. I asked why they didn't give the "best price" in the first place, they came up with some excuse saying at the time of the initial invoice he hadn't even looked to see what was the problem!!! Now he knows it is nothing to do with the oven but a circuit problem with the socket!
I advised them that I don't trust them and don't want them to do the job. They asked me to pay the call out charge so that the electrician can leave the property! So, he was going to stay in the property with my tenant if I was somewhere where I couldn't make the payment! I paid straight away, of course.
Stay away from this company. Bunch of cowboys.

Fraudulent company who prey on people in emergency situations with extortionate pricing structures.

On investigation after the fact, it turns out the credentials they claim to have are fraudulent. They are not a member of Napit or approved by the NIC EIC. As of today Napit are aware after we rang them to ask about the company and lodging a complaint. The company number provided does not exist. Napit are now investigating and we have reported them to the trading standards.

Stay away and report them so we can get them closed down.

This company turned out to be Able Emergency 247. The electrician did a very good job, no complaints. However the call out fee is £49, one hour's work is £265 and the same for any fraction of another hour. There is an admin fee of £47 added on at the end. Prices do not include VAT. I spent £440 today getting a tripping fuse sorted out.

Used this company for an emergency electrical issue and deeply regret it.

Rip-off is an understatement. This company appears to prey on people dealing with stressful emergency situations who do not have the time to properly analyse the pricing structure before agreeing.

The contract and terms are written in an extremely aggressive way, heavily focused on extracting fees and protecting the company rather than treating customers fairly. Charges are layered through “per hour or part thereof” billing, administration surcharges, materials, VAT, and vague fee wording that is not clearly explained in plain English.

At the time, both my wife and I were busy working while dealing with the emergency situation, and my wife agreed to proceed after the engineer had already attended and assessed the issue. Had we fully appreciated the real pricing structure and likely final cost, we would never have agreed.

The most frustrating part is that the same issue reoccurred only a few weeks later after we had been told the fault was repaired, tested, and resolved. When we contacted the company again, they refused to attend unless we agreed to enter another premium emergency charging arrangement before any assessment had even taken place.

Emergency electricians charge more — everyone understands that. But this was far beyond that. In our experience, the entire setup appears designed to maximise billing from customers under pressure.

Stay away to stay alot of headache

Totally unclear pricing structure. On the initial phone call, we were told about the call-out fee and that the technician would provide a quote after investigating the problem. Once the technician had arrived but before he started work, it transpired that the hourly rate is £260, which is charged even for part of an hour. I had a phone call with the gentleman in charge (Matthew) over the phone, who told me that the technician was a sub-contractor who controlled the pricing and that he would try to negotiate the price with the technician. A modest discount was agreed, after which it transpired that the technician does not set the price, nor did the company call the technician whilst I was on the phone with them - Matthew had simply lied to me.

In sum, this business is dishonest with its customers, completely unclear about pricing, and charges its customers extortionate rates.

DO NOT USE!!!

the customer service was good.

anyway, the Alexandru guy was very professional and easy to get along with.

First time I ever write a review. Shocking cost, unclear price structure.

Provided call-out fee but then charged double / triple normal electrician rates. In addition slapped an extra admin fee for processing my request of 15% of cost.

Absolutely do not use them for your jobs. Stay away.