Firstcom Europe Bewertungen 

We've been with Firstcom for a while already, but just had our lines switched to a cloud system through them. The process from start to finish was smooth, well run and personalised directly for us.

John Y organised for the work to be undertaken and kept us in the loop.

We then had Bethany B who oversaw the provisioning of the cabling and phones for the install and stayed in touch with us throughout (and after the install) to make sure everything was to the expected standard. On top of this, Bethany then organised for further training for our staff to ensure we were all comfortable with the new phones that were installed, which was extremely well received.

We had Stewart come in to give us further training and to sort out a few call-flow issues we had. The training was fantastic and personalised to our business needs. He took the time to train both myself and then separately the receptionist to ensure we were both confident with the new system.

From start to finish, we had a great experience with Firstcom. Highly personalised, professional and value for money. Much better experience than some of the big corporations, where we've sometimes spent over a month waiting for a response to simple queries!

Always helpful & knowledgeable staff.

George and Joe came into the office with a very friendly and professional approach .
Explained the new system well to us .
A credit to your company and can see them both going far .

They have been very helpful in getting the systems set up for us.

Nigel was amazing! Lovely man very knowledgeable and helpful..nothing was too much trouble 😀 talked us though the system thoroughly..smooth changeover ..give our thanks to him

New phones arrived and hand delivered!
All very happy here!

The whole process has been a great experience from Jim in sales helping us find a great deal and Carly helping us with the organisation and logistics.
Nigel and Dave have been excellent on site.with their knowledge and technical skill. The phones, door phones and cameras are all working well and the job has been done really neatly 🙏

Charlotte & Ashley have been great with upgrading an existing connection and getting a new one connected for me. Great communications and easy to contact as well as being really helpful.

I would like to say a huge thank you to Carly Windrow at Firstcom Europe for the professional and efficient way she handled the issues I experienced while moving our broadband and phone lines from one office to another.
Carly kept me updated throughout the process and made what could have been a stressful situation much easier to deal with.
I’d also like to mention Will and Joe for all their help with the technical issues we encountered. Their knowledge, patience and support were greatly appreciated, and together the team provided an excellent level of customer service from start to finish.
Thank you again to everyone involved.

Our engineer Derek was great, the service, problem solving and general conversation was really good! I would recommend this service wherever possible- every question I had was answered asap

warren was brilliant and really helpful. He gave us detailed information and step by step guidance throughout the morning.

Very smooth installation process. Luke understood our requirements and set things up in no time. Very helpful and attentive. Thank you very much.

Everyone I have dealt with has been super helpful. Any query has been dealt with promptly and nothing is too much trouble. Bethany and her colleagues, Jack and Joe have made the new installation for us as painless as possible. Great service thank you.

My experience with the team from start to finish was smooth and straightforward. Kyle is attentive and supportive, and adapted the way he worked to support the team and me. The communication is onpoint

Dealt with the issue very quickly

Very efficient response from the accounts department. They replied instantly and provided the information I needed.

Derek was incredible. Very friendly and knowledgeable. Got to work and did everything very quickly. Helped to show us how everything worked until everyone was happy. We are very happy with the service provided and would happily recommend yourselves and especially Derek to others needing your services! Thank you

Nigel was very friendly, helpful and professional - A* rating

From start to finish the whole process was seamless. Carly in the office kept us up to date with each step and process. Callum the engineer was extremely helpful and went through the whole phone system showing us how to update and and make changes if we need to.
Callum even boxed up the old system and left the work space clean and tidy.
I would definitely recommend Firstcom Europe.

Mike found a solution to a really complicated new issue. He worked on it for hours and didn't give up. I really appreciated his commitment and help.