I ordered a bus to bring 50 students to summer camp. The bus was scheduled to arrive at 2:30. We go to camp with another church that decided to use the same company for their students as well. Their busses arrived earlier than mine and they received a call from their driver that they had arrived. When my driver arrived he never called me. He noticed there were other busses and decided to just leave. He never called the individual who actually booked his reservation and instead decided he knew better.

When I called him he told me to work it out with the company. After being on hold for 30 minutes they finally told the driver to return and after another 30 minutes my students were finally on a bus to camp.

I never received an apology from the company or the driver himself. Which was shocking. I understand he was confused, but he did not follow protocol and call the person on his reservation. I fully expected the company themselves to have better customer service and at least apologize for the inconvenience of leaving an hour after we were scheduled to. Especially as this resulted in my students missing parts of camp.

I'm thankful they at least sent the driver back and that my students did get to camp, but the whole ordeal was quite shocking.

My experience with First Charter was delightful.
I needed a bus at the last minute for our school field trip, and First Charter came through for us. We only had one day to reserve a bus due to an internal miscommunication, but they helped save our trip.
The assistant who answered the phone walked me through the process with a calm, understanding, and professional manner. They made finding the right bus quick and stress-free.
The bus ride itself was safe and comfortable. We received a newer bus, and the driver was kind, flexible, and accommodating throughout the trip.
Overall, it was a very positive and professional experience, and I would highly recommend First Charter to anyone needing reliable transportation services.

Everything was amazing and a true lifesaver

As always we had a wonderful experience! They are always on time and sometimes even early! The drivers are friendly and professional and always happy to help.

In short, I absolutely recommend and we will definitely be using them for our school trips again in the future!

The busses were an hour late. We called when they were supposed to arrive and were told then that they would be there in 20 minutes. They finally arrived an hour after our planned departure time. Then on the return trip the busses were supposed to arrive at 10:00 for a 10:30 departure. One bus was there on time while the other arrived at 10:30.

The driver made the experience the best, he was friendly and knew where exactly to go.

Great. It was nice using your services for our students' field trip. Thank you and have a great day.

Communication with the company was very easy. We had to make some last minute changes and ya'll were very accomodating. Would definitely reccomend to another fraternity.

The promness of your response. Everything was done in a professional manner! Thanks

At first I talked to a person who didn’t understand my reservation. She got it all wrong. I called and got someone much more competent the second time. I called several further times to ensure they would have the 6 bus drivers reach out to the directors they were picking up. They didn’t - they called me which didn’t help at all. I had to stop and reach out to the directors myself and help them locate each other. I tried. It worked out -but I wish they would read the instructions and details of the charters.

Our bus driver, Cliff was fantastic! Professional and communicated with us on numerous occasions about Pick up and Drop off times. The office staff were helpful with all our questions. We have been using them for over 10 years.

The service was great. Driver was on time & accommodating.

We had the same driver as last time and she is fantastic. So nice and accommodating.

First Student showed up two hours late for a school field trip. Really ruined the day.

Buses were on time and I loved that they stayed at the event, but they weren’t ready to leave when we were. Also my bus contact that was there at the beginning wasn’t there at the end. The rain was also a problem (which I know is out of everyone’s control) but they wouldn’t get in line which we needed them to do to account for everyone. Overall great though

We had an amazing experience with First Charter Bus Rental. Our drivers were on time, courteous, and patient with our entire group. We could not have asked for a better experience. Thank you!