Everything from first contact was made easy to understand, answer etc and problems quickly helped with. Yes some legal wording was used but if not understand was told them in a way could understand. V... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Thank you Finders for your supportive approach. I was contacted unexpectedly by Finders via a local authority. One of their team drove from Leicester to Huddersfield to speak with me, and waited for... Mehr ansehen
Unternehmen hat geantwortet
Recently worked on a case for me, shocking service, not helpful, once you've signed up to their service they do as little as possible. Over £9000 in fee's for a relatively small amount on an inheri... Mehr ansehen
Unternehmen hat geantwortet
Finders International have been very helpful in assisting us with an Estate we are administering. They were very quick to respond to our request and kept us informed at all times. Highly recommended!... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We're Finders International, an award-winning probate genealogy firm established in 1997. We trace missing heirs, locate assets, and support estate administration. Headquartered in London with offices in Cardiff, Edinburgh, Dublin, Sydney and Toronto, we work globally to help legal professionals, public sector bodies, and private individuals resolve complex cases. We are trusted experts in probate research, known for our accuracy, ethical standards, and commitment to excellence. Our accreditations include ISO 9001 and ISO 27001, and we are proud members of the IAPPR. Named Best UK Probate Research Firm for six consecutive years, we continue to lead the industry with professional, reliable service.
Kontaktinformationen
Vereinigtes Königreich
- findersinternational.com
4,3
Hervorragend
146 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Professional & helpful
Easy company to contact. Professional and helpful throught the process. Everything made quite transparent from the beginning
17. November 2025
Antwort von Finders International
Dear Mrs Wishart,
Thank you for your kind words! We’re delighted to hear that you found our team professional, helpful, and transparent throughout the process. Your feedback means a lot to us and motivates us to keep delivering excellent service.
Kind regards,
Lisa @ Finders Internatioal
Unethical cold-calling.
Since writing the review below, I replied to Finders International's messages via Trust Pilot and their response has been positive. They are investigating what happened and confirmed that it was only one woman who cold-called at my house although the name of two were given to me. I hope they will revise their training. In my opinion, I think they should only write to bereaved people offering their services and should certainly check mail and telephone preference registers. ORIGINAL REVIEW FOLLOWS: Two women from this company cold-called at my home one Saturday afternoon and left a card as we were out. On our voicemail was another cold-call message from another woman from the company. When I phone that woman back she told me that the matter was in connection with my father's estate and yet the card stated "A case enquiry", as if someone else had commissioned them not that they were seeking to be employed by us. I told them I was not interested and was very unhappy about this approach. I asked to speak to a senior person and was told that no one from the complaints department was available but they would call me back. I ask them to call me back the next day but heard nothing. I found the experience very intrusive and unethical. I am a savvy professional but I can imagine that someone else might be signed up for their services. The testimonials here indicate that people can find themselves committed to high hourly fees for minimal outcome. It would just about have been appropriate if a letter was sent introducing their services but I found this creepy. They should stick with offering their services to professional organisations not to individuals. This type of company needs to be properly regulated as they could be exploiting vulnerable people. Read the other reviews and proceed with extreme caution. I notified my solicitor with whom we are working and will be reporting this to Trading Standards and others (BBC R4 Money Box, BBC You and Yours). It seems they are a very sales driven organisation. Oh, and do run any names they leave behind via LinkedIn.
8. November 2025
Bewertung ohne vorherige Einladung
Antwort von Finders International
Dear Bridget,
Thank you for taking the time to share your feedback. We’re very sorry to hear that our approach caused concern and appreciate the opportunity to clarify.
Our records show that we attempted to reach you by phone and, when unsuccessful, arranged a visit by one of our representatives who left a calling card. To reassure you, we did not send two people, so it’s possible another firm involved in the matter also made contact. Our intention was simply to offer assistance with your late father’s estate, and we regret that this was not how it came across.
We understand your perspective and have taken your comments seriously. We will review our processes to ensure they remain sensitive and respectful, and avoid causing distress. Please be assured that we will not pursue any further contact regarding this matter.
If you would like to discuss this directly or share further feedback, you can reach us at clientcare@findersinternational.com or on +44 (0)20 7490 4935.
Best regards,
Lisa @ Finders International
Antwort von Finders International
Hi Trevor,
Many thanks for your kind review and five-star rating. We're delighted to hear that you were happy with our services and level of communication.
Kind regards,
Lisa @ Finders International
Took a year but they kept on the job…
Took a year but they kept on the job and k ed of me infirmef
17. Oktober 2025
Antwort von Finders International
Hi there,
Thank you for your kind review. We’re glad you felt supported, even though the process took some time.
Best regards,
Lisa @ Finders International
I found all personnel to be extremely…
I found all personnel to be extremely efficient upon the sudden death of a distant cousin. All my queries were answered speedily and paperwork forwarded immediately in a clear and concise manner for which I was very grateful for throughout the process.I would certainly have no hesitation in recommending Finders as a very professional organisation.Nicola
17. Oktober 2025
Antwort von Finders International
Dear Nicola,
Thank you for taking the time to share your kind words. We’re so sorry for the circumstances in which we first got in touch, but we’re glad to hear that you felt supported and well-informed throughout the process. It means a great deal to know our team’s efficiency and communication made a difference during such a difficult time.
Best regards,
Lisa @ Finders International
Antwort von Finders International
Dear Phil,
Thank you so much for your rating and review. We always strive to provide five-star service and we're glad you had a positive experience with us.
Best regards,
Lisa @ Finders International
Highley recommended
They found me after the death of a relative that I had lost touch with. Their approach was professional and measured at a distressing time. I could not recommend them highly enough.
17. Oktober 2025
Antwort von Finders International
Dear John,
Thank you so much for your kind words. We’re sorry for the circumstances in which we first contacted you, but it’s lovely to hear that you felt supported and treated with care throughout. We truly appreciate your recommendation and are glad we could help during a difficult time.
Best regards,
Lisa @ Finders International
Friendly & polite to deal with &…
Friendly & polite to deal with & quickly sorted out. Would recommend *****
17. Oktober 2025
Antwort von Finders International
Dear Mrs Green,
Thank you for your lovely feedback. We’re so glad everything was handled quickly and that you found our team friendly and easy to deal with. Your recommendation is very much appreciated.
Best regards,
Lisa @ Finders International
Antwort von Finders International
Dear Myles,
Thank you for your feedback — we’re really glad to hear that you found our team helpful.
Best regards,
Lisa @ Finders International
Very efficient and kept me informed
17. Oktober 2025
Antwort von Finders International
Dear Valerie,
Thank you for your kind feedback. We’re really pleased to hear that you found our team efficient and that you were kept informed throughout the process.
Best regards,
Lisa @ Finders International
Excellent company to have dealt with
You could easily communicate with Finders if not available they would always contact you back.
Always friendly and helpful also kept you upto date with what was happening.
17. Oktober 2025
Antwort von Finders International
Dear Noel,
Thank you for your kind review. We’re so pleased to hear that you found our team friendly, helpful, and easy to reach, and that you were kept updated throughout. It’s lovely to know you had such a positive experience with us.
Best regards,
Lisa @ Finders International
Very helpful
they were always helpful when I had a query, they also sent me my family tree when I requested it
25. September 2025
Antwort von Finders International
Hi Rita,
Thank you for leaving such a lovely review. We’re so glad you felt supported whenever you had a query, and we’re pleased we could share your family tree with you too. It’s wonderful to know the experience was a positive one.
Best regards,
Lisa @ Finders International
Helpful
Helpful
Took time to answer questions as this all came as a surprise.
Explained the process.
24. September 2025
Antwort von Finders International
Dear Sue,
Thank you for your review. We know it can feel unexpected to hear from us in these circumstances, so we’re glad our team could offer clarity and guidance along the way. It means a lot to know that you felt supported throughout the process.
Best regards,
Lisa @ Finders International
Antwort von Finders International
Dear Daphne,
Thank you for leaving us such a lovely review. We’re glad you felt well cared for throughout your experience with us.
Best regards,
Lisa @ Finders International
When Finders first contacted me I was not sure I would have the support to go through my journey However they made it easy for me as they sorted everything out for me
When Finders first contacted me I thought it was a scam so I was very sceptical about accepting the help. I did put my trust in them after researching the firm
Throughout my journey with them they have been so helpful and supportive. They did respond quickly to any questions I had. I felt they did everything possible to ensure my journey went smoothly I appreciated it was a long process but felt very supported throughout. I would put my trust in Finders again
23. September 2025
Antwort von Finders International
Dear Nigel,
Thank you for sharing your experience. We completely understand how surprising it can feel to be contacted out of the blue, and we’re glad you took the time to research us and felt reassured. It’s wonderful to hear that our team’s support and responsiveness made such a difference throughout the process, even though it took time. We’re truly grateful for your trust and your kind words.
Best regards,
Lisa @ Finders International
I work for a local authority and often make referrals to Finders
I work for a local authority and often make referrals to Finders in the hope that they can trace a deceased persons family. I am never disappointed.
2. September 2025
Antwort von Finders International
Dear Mr Phung,
Thank you for your kind feedback. We really value the trust placed in us by local authorities, and we’re delighted to know our tracing work has been a reliable support for you. We appreciate your continued confidence in Finders International.
Best regards,
Lisa @ Finders International
The critical mistake made by the company. Wrong heirs approached.
0 stars again. Case Manager knew of Immediate Surviving Next of Kin. Proof by email. Finders International cold call to other next of kin lower down on Legal Succesion Law encouraging them to pursue claim by signing Agreement Form with them. Proof of this from Death Certificate of Immediate Surviving next of kin. Constantly trying to get printed Complaint Forms since 2018 from the Case Manager, Finance Manager and Customer Complaints email. No results. CEO contact email no results. As Finders always say to negatives on here they don't reply individual cases. They don't reply in any format. Had to submit this as 01/09/2025 but it is from 2019.
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von Finders International
Dear Ms Fenn,
We note your further review on this matter. As mentioned previously, we cannot discuss individual cases publicly due to confidentiality, but we do understand that our team is already in touch with you directly and we hope a resolution can be reached shortly.
For the benefit of readers, we would like to clarify that as part of our research process we may make enquiries with wider members of a family to verify our findings and ensure accuracy. If you have further information you would like us to consider, we would encourage you to share this directly with your case manager or the team so it can be reviewed in the appropriate way.
You are also welcome to contact us at contact@findersinternational.com or via freephone on 0800 085 8796.
Best regards,
Lisa @ Finders International
Speedy friendly responses
2. September 2025
Antwort von Finders International
Hi Lisa,
Thank you for your feedback. We’re delighted to hear that you found our responses both speedy and friendly — it’s exactly the service we aim to provide.
Best regards,
Lisa @ Finders International
I have used Finders International on…
I have used Finders International on numerous occasions over the years assisting me with Local Authority Public Health Funerals.
I have always found them to be a very professional and helpful company.
2. September 2025
Antwort von Finders International
Hi Scott,
Thank you for your kind feedback. We’re delighted to hear that our support with Public Health Funerals has been consistently professional and helpful over the years. We truly value our relationship with local authorities and appreciate your continued trust in Finders International.
Best regards,
Lisa @ Finders International
Antwort von Finders International
Hi Maxine,
Thank you for your lovely feedback. We’re so glad you felt supported throughout the process and found it easy to get in touch whenever you needed — it means a lot to know we could help.
Best regards,
Lisa @ Finders International
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