Findallrentals.co.za - Making property search smarter Bewertungen 

Antwort von Findallrentals.co.za - Making property search smarter

Vor 7 Stunden

Hello Zee,

Thank you for sharing your experience. We are sorry to hear about your dissatisfaction with our Platform, particularly regarding difficulties contacting landlords, cancelling your subscription, and understanding the charges associated with your account.

We would like to clarify that our Platform is a legitimate rental property search service that brings together listings from private landlords and various external sources. While we provide access to rental opportunities and available contact information, responses to enquiries are managed by the individual landlords or agencies. Unfortunately, we cannot guarantee that every landlord will respond to an enquiry.

Regarding subscriptions, our service begins with a trial period, after which the subscription automatically renews unless cancelled beforehand. The subscription conditions and payment authorisation are presented during registration and must be accepted before activation. Users can cancel their subscriptions through their accounts or request assistance from our support team if they encounter difficulties.

We understand your concerns about the payment process and your inability to cancel. However, the absence of a notification from your bank does not, by itself, establish that a transaction was unauthorised. We would need to review the specific account and payment details to determine what happened.

We have requested your contact details through Trustpilot's secure system so that we can identify your account, investigate the cancellation difficulties and disputed charges, and review your refund request with the aim of finding an appropriate solution.

Best regards,
Findallrentals Team

Antwort von Findallrentals.co.za - Making property search smarter

Vor 7 Tagen

Hello Nthabiseng,

Thank you so much for your positive review! We are delighted to hear that our team was able to resolve your issue successfully. We truly appreciate your feedback!

Best regards,
Findallrentals Team

Antwort von Findallrentals.co.za - Making property search smarter

22. Okt. 2026

Hello Frans,

Thank you for sharing your experience. We are sorry to hear about the difficulties you encountered with property listings, external redirects, and the cancellation of your subscription.

We would like to clarify that our Platform operates on a subscription model that begins with a trial period. After this period, the subscription automatically renews at the standard rate unless cancelled beforehand. These conditions are clearly displayed during registration and must be explicitly accepted before activating a subscription.

Our Platform brings together rental listings published directly by landlords and from various external sources, allowing users to explore a wide selection of properties in one place. Some listings may redirect users to external providers to continue their enquiries. However, being redirected to entirely different properties or locations is not the experience we aim to provide. We carry out automatic and manual checks to improve listing accuracy, and we investigate potentially incorrect or misleading advertisements when they are reported.

Regarding the error you encountered while attempting to cancel your subscription, we understand your frustration. Users should be able to manage and cancel their subscriptions without unnecessary difficulties. If a technical issue prevented you from completing the cancellation, we would like to investigate what happened and ensure your request is properly addressed.

We have requested your contact details through Trustpilot's secure system so that we can identify your account, investigate the incorrect property redirects, review the cancellation issue, and assist you in finding an appropriate solution.

Best regards,
Findallrentals Team

Antwort von Findallrentals.co.za - Making property search smarter

9. Okt. 2026

Hello Eric,

Thank you for sharing your feedback. We are glad that you appreciate the range of rental listings available on our Platform, although we are sorry to hear that our subscription model did not meet your expectations.

Our Platform brings together rental listings from landlords and multiple external sources, making it easier for users to explore a broad range of available properties in one place without having to search each source separately.

Access to certain features, including landlord contact information where available, requires an active subscription. This is part of our subscription-based service, and the applicable conditions are presented during the registration process before the subscription is activated.

We understand that you would prefer to contact landlords and agents without subscribing, and we appreciate your feedback regarding this aspect of our service.

As we have your email address, we will contact you directly to better understand your experience and see how we can assist you.

Best regards,
Findallrentals Team

Antwort von Findallrentals.co.za - Making property search smarter

Aktualisiert am 8. Okt. 2026

Hello Reitumetse,

Thank you for your kind review! We're glad that our team was able to assist you promptly and professionally and that your situation was handled with understanding.

Best regards,
Findallrentals Team

Antwort von Findallrentals.co.za - Making property search smarter

28. Sept. 2026

Hello Placide,

Thank you very much for your review! We appreciate your positive feedback.

Best regards,
Findallrentals Team

Antwort von Findallrentals.co.za - Making property search smarter

31. Aug. 2026

Hello Emilia,

Thank you for taking the time to share your feedback.

Using the email address you provided, we were able to locate your account and review the situation. We have voided the outstanding invoice, so no further payment will be requested from you regarding this invoice.

We will also reach out to you directly to confirm that everything has been resolved. Thank you again for sharing your experience with us.

Best regards,
Findallrentals Team

Antwort von Findallrentals.co.za - Making property search smarter

21. Aug. 2026

Hello,

Thank you for bringing your feedback to our attention. We are genuinely sorry to hear about your frustration with receiving listings that fell outside your preferred price range.

We strive to ensure our property alerts and search recommendations match our users' preferences as accurately as possible.

You can adjust, refine, or pause your search criteria and email notifications directly through your account settings on our platform at any time.

We appreciate your input as it helps us improve our filtering systems. If you need any further assistance, please feel free to reach out to our team directly.

Kind regards,
Findallrentals Team

Antwort von Findallrentals.co.za - Making property search smarter

19. Aug. 2026

Hi Shanelle,

Thank you so much for taking the time to leave such detailed feedback and for highlighting your experience with our team!

While we are truly sorry to hear that your experience with our platform was disappointing due to outdated listings, we are delighted to know that Eliane was able to turn things around for you, and we will make sure to pass along your wonderful rating and kind words directly to her.

Regarding the site experience, Findallrentals acts as a search engine that aggregates listings from across the web. While we strive to continuously refresh our database, property markets move quickly, and we regret that you encountered sold or rented listings during your search. We are actively working on improving our listing verification systems to ensure a better experience for our users moving forward.

Thank you again for your valuable feedback, and we wish you the very best in your housing search!

Kind regards,
Findallrentals Team

Antwort von Findallrentals.co.za - Making property search smarter

8. Juli 2026

Hi Michelle,

Thank you so much for taking the time to share your lovely review! We are absolutely thrilled to hear that our team assisted you immediately and provided such a highly professional service - knowing that Nikki's assistance made such a positive impact means a lot to us. We will be sure to pass your kind words along to her, she will be delighted to hear them!

If you ever need any further help or have more questions in the future, please feel free to reach out to us at any time. We wish you the absolute best with your property search!

Best regards,
Findallrentals Team

Antwort von Findallrentals.co.za - Making property search smarter

Aktualisiert am 10. Juli 2026

Hello,

Thank you for sharing your feedback. We are very sorry to hear about your frustration regarding the limited number of properties in your search area and the unexpected charge.

We want to assure you that FindAllRentals does not engage in unauthorized billing or scams. We operate on a subscription model that begins with a trial period so users can test our premium features. If the subscription is not cancelled before the trial ends, it automatically renews into a monthly membership, as explicitly stated on our payment page and in the welcome email sent immediately after registration.

When a charge occurs after an intended cancellation, it is typically because the cancellation process was not fully completed or confirmed in the account settings before the trial period lapsed.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Findallrentals Team

Antwort von Findallrentals.co.za - Making property search smarter

24. Juni 2026

Hello!

Thank you so much for taking the time to share your experience! We are absolutely delighted to hear that you enjoyed using our website.

We always strive to handle any issues our users encounter as quickly and smoothly as possible. Knowing that your query was resolved swiftly and with kindness is incredibly rewarding for our team. We will be sure to pass your big thanks along to Nikki—she will be thrilled to know she made such a positive impact on your experience!

If you ever need any further assistance or have more questions in the future, please feel free to reach out to us at any time. We wish you the absolute best with your rental search!

Best regards,
FindAllRentals Team

Antwort von Findallrentals.co.za - Making property search smarter

24. Juni 2026

Hi Phjvr,

Thank you so much for taking the time to share your feedback. We truly appreciate your kind words and are glad to hear that you valued our response.

We are very happy that you felt supported throughout this process. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out! :)

Best regards,
Findallrentals Team

Antwort von Findallrentals.co.za - Making property search smarter

24. Juni 2026

Hi Matthew,

Thank you so much for taking the time to share your wonderful experience!

We will be sure to pass your kind words along to Abhinav—he will be thrilled to know that his swift resolution and excellent customer service made such a positive impact on your journey.

Thank you for your high recommendation! If you ever need any further assistance in the future, please don't hesitate to reach out. We wish you the absolute best with your property search!

Best regards,
Findallrentals Team

Antwort von Findallrentals.co.za - Making property search smarter

Aktualisiert am 1. Juni 2026

Hello,

Thank you for your feedback. We are very sorry to hear that you have had such a negative experience and feel this way about our company.

We take accusations of this nature very seriously. Findallrentals operates as a legitimate property aggregator, centralizing thousands of available rental listings from across the market to help users simplify their search. We also aim to be completely transparent about our trial and subscription model, with all terms outlined clearly during the sign-up process.

We would appreciate the opportunity to look into your specific case to understand what went wrong and how we can address your concerns. We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Findallrentals Team

Antwort von Findallrentals.co.za - Making property search smarter

Aktualisiert am 21. Juli 2026

Hello,

Thank you for your feedback. We are very sorry to hear about your experience and the frustration regarding the timing of your cancellation and billing.

We’re glad we were able to get in touch with you, discuss your situation in more detail, and reach a solution together. Thank you for taking the time to speak with us and for giving us the opportunity to better understand your experience and resolve it properly.

We’re here if you need any further assistance and we wish you all the best with your future property searches!

Kind regards,
Findallrentals Team

Antwort von Findallrentals.co.za - Making property search smarter

18. Mai 2026

Hello,

Thank you so much for your kind feedback! We are delighted to hear that you received fast support and that our team was able to assist you smoothly with your cancellation.

We always strive to provide efficient and helpful customer service, and it is great to know that you had a positive experience.

If you ever need any assistance or have questions in the future, we are always here to help.

Best regards,
FindAllRentals Team

Antwort von Findallrentals.co.za - Making property search smarter

Aktualisiert am 15. Mai 2026

Hi,

Thank you for your feedback. We’re sorry to hear that you had a negative experience and feel this way regarding our subscription model.

The subscription begins with a trial period at a reduced price—an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled. These terms, including the trial conditions and the automatic renewal, are outlined during sign-up and confirmed in the email sent at registration. Regarding our response time, we aim to handle all inquiries as quickly as possible, typically within 3 business days.

To help review your case and assist you directly, we requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Findallrentals Team

Antwort von Findallrentals.co.za - Making property search smarter

11. Mai 2026

Hello,

Thank you for your feedback. We take concerns regarding the legitimacy of property listings very seriously.

Findallrentals functions as an aggregator, collecting property listings from multiple external sources to provide users with a comprehensive overview of the market. While we conduct our own quality checks, we rely on the data provided by these sources. Listings that appear misleading or unauthorized should be reported directly through our platform so our team can investigate and take appropriate action, including removal where necessary.

To help review your case and clarify any questions directly, we have requested your details via Trustpilot’s secure system so our support team can contact you. Once we have your information, we’ll look into this immediately.

Kind regards,
Findallrentals Team

Antwort von Findallrentals.co.za - Making property search smarter

Aktualisiert am 30. Apr. 2026

Hello,

Thank you for your feedback. We’re sorry to hear about your experience and any confusion regarding our subscription process.

The trial period and the subsequent automatic renewal are outlined during sign-up and confirmed in the email sent at registration. We aim to ensure all users are aware of the terms before subscribing. Regarding the language, we offer various local sites to help our users navigate the platform in their preferred language.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Findallrentals Team