Field & Flower Bewertungen 

Antwort von Field & Flower

4. Aug. 2026

Hi Clive,


Many thanks for your kind words. It is great to hear that you agree with us - it truly is 'the best meat you can buy'.


I am very sorry for the initial mix-up with the delivery. I appreciate you contacting us so promptly as we were then able to contact the driver and ask that he return to your property. I am pleased our Customer Experience Team were able to resolve the issue for you so quickly for you and that you received your box yesterday.


We truly appreciate your understanding and support, and we hope to send you another box very soon!


Enjoy your order.


Best wishes
Stacey

Antwort von Field & Flower

3. Aug. 2026

Good afternoon Sue,

Many thanks for your support over the last six years!

Your kind words mean so much to us as a small business. We are very happy to hear that you have always received top quality products and a friendly service from our Customer Experience Team. Two minor issues in six years is not bad going! ⭐🍴🐷

We truly approceiate your recommendation and five-star review. I will share this with the team here at F&F.

Have a wonderufl afternoon.

Best wishes
Stacey

Antwort von Field & Flower

31. Juli 2026

Hi Fay,


Many thanks for taking the time to leave us such a fantastic five-star review. ⭐


We’re truly grateful for your kind words and support.


We’re thrilled to hear that you’re enjoying our products and that your deliveries have consistently arrived on time. It’s also wonderful to know that our customer experience team has been responsive, helpful, and courteous throughout your journey with us.


Your feedback means a great deal to our team, thanks for helping the herd to spread the word! 🐮


We look forward to delivering to you again soon.


Thanks again for supporting us, Fay!


Best wishes
Stacey

Antwort von Field & Flower

29. Juli 2026

Hi Michele,


Thank you so much for your wonderful five star review!⭐


I'm so pleased that you have been enjoying our services to date. It is great to hear that you feel confident in the husbandry of our animals, as this is one of our main priorities here at Field & Flower.


I appreciate that it can be hard in the current economic climate to afford higher quality products. We have now launched our values range to try and help our customers receive good quality products for a great price. We hope this will make it easier for everyone to shop with us, and our prices are always being reviewed.


I am thrilled to hear that you have received prompt and helpful customer service. Ellie and I are always on hand to help.


As always, thank you for your support of both us and our British Farmers🐮


Have a wonderful afternoon.


Best wishes
Stacey

Antwort von Field & Flower

27. Juli 2026

Good afternoon,


Thank you for leaving us such a wonderful review, and what a fantastic sister you have!


We are so pleased to hear that the sausage rolls have been such a huge hit! Especially from such a sausage roll conisuer 😃 I can imagine you have tried a fair few over the last 5 decades!


We hope that you will become a regular customers so that we can supply you with many more!


Have a wonderful afternoon.


Best wishes
Stacey & The Team

Antwort von Field & Flower

23. Juli 2026

Hi Lucy,

Thank you so much for your wonderful review!⭐

I'm so pleased that you have been enjoying our service so far. It was lovely to speak with you after your first delivery as well! It's really important for us to know that our customers can reach out whenever they need to, which is why we like to make contact.

Thanks again to your kind friend for recommending us. It's always exciting to welcome new members to the herd - hopefully I will get the chance to speak with some of your friends and family too!

As always, thank you for your support of both us and our British Farmers🐮

Best wishes,
Ellie

Antwort von Field & Flower

15. Juli 2026

Hi Paul,

Thanks again for leaving this wonderful review! We really appreciate the 5 stars⭐

It's great to hear that you are enjoying the products our British farmers prepare for us. Your support means that we can keep offering the best meat you can buy!

We look forward to receiving your next order.

Best wishes,
Ellie & Stacey

Antwort von Field & Flower

14. Juli 2026

Hi there,

This is such a wonderful review!⭐

I'm so glad you are enjoying our range. We pride ourselves on animal welfare and ethics, and it's wonderful to hear that these things are important to so many of our wonderful customers as well. This was a leading factor in the development of our new range of Ready Meals. It was important to us that all of the meat in them was the very same meat from our range, so you can enjoy a night off from cooking without compromising on an ethical, delicious meal!

Thank you for your kind words about myself and Stacey. Our customers are the reason we get to do what we love - it really is our pleasure to help.

Thank you again for your continued support. The team look forward to preparing your next order🐮

Best wishes,
Ellie & Stacey

Antwort von Field & Flower

14. Juli 2026

Hi Jimmy,

We are so pleased that you chose us for your BBQ this year! Thank you for taking the time to leave us a 5 star review💫

It's brilliant to hear that you feel our pricing is fair for the quality and quantity of meat you receive. We have various ranges across our website from our Values Range to our Member's Exclusives, and this helps us to cater for everyone.

The heat is still pushing on at the moment, and our BBQ page is still live on the website. If you have any burger flipping left in you then you know where we are.

Thank you for your support🐮

Best wishes,
Ellie & Stacey

Antwort von Field & Flower

14. Juli 2026

Hi Carmen,

Thank you for the 5 star review!⭐

We're so pleased to hear that both our products and service have been top notch. Our subscription service really is flexible which allows you to try our whole range and find your favourite products! It's great to be able to sit down and choose exactly what you fancy at the time🍽️

We are almost ready to start preparing for Christmas again here, even though with the current heat it feels wrong! It's great to hear that everyone enjoyed their dinner, and we are really glad to have been a part of that.

Thank you for your support over the last few years. We hope to have the pleasure of having you as a customer for many more to come😊

Best wishes,
Ellie & Stacey

Antwort von Field & Flower

Aktualisiert am 9. Juli 2026

Hi Jill,


Many thanks for leaving us such a glowing review.


I am thrilled to hear that you were happy with our services and that we were able to resolve this delivery issue for you. It was the least we could do, many thanks for your support over the last 100 boxes! ⭐

We can now call you a super fan! Thank you for being such a valuable member of the herd. 🙏


Have a wonderful day and do stay cool in the heat.


Best wishes
Ellie & Stacey

Antwort von Field & Flower

Aktualisiert am 7. Juli 2026

Good morning,

Many thanks for leaving this review. Sadly, I was expecting it after your box was delivered to the outside of your apartment block last Friday, and the driver was not able to take this to your flat door.

We are very sorry that this caused such inconvenience and distress. As soon as we were made aware of this situation, I contacted DPD and requested the driver go back to redeliver your parcel. The advisor at DPD asked us to contact you as the delivery instruction on the account said 'place at my front door' and they were after some more information as to how to gain access to the apartment block to take your parcel to your flat door. The reason they request this information is to make sure all goes well with the delivery, and give the driver as much information as possible, not to add blame. We believe the driver got confused with which door to leave the parcel at on this occasion, and sadly, left it at the front door of the main apartment block.

I am very sorry this caused you such distress. I tried to call you on two occasions to discuss this with you and resolve the situation, but unfortunaltely the line disconnected on both occasions. We have refunded the delivery fee and logged a complaint with our courier for you. I am sorry that you did not wish to resolve this issue, and, as requested, I have now passed your details to our IT Team to delete your account.

Many thanks for your support over the last three boxes. I am sorry that your last delivery was not a success.

Best wishes
Stacey & The F&F Team

Antwort von Field & Flower

3. Juli 2026

Hi Sheila,

Happy Friday!

Many thanks for your kind words.

We are so pleased that you have found the team here at F&F to be friendly and helpful. We like to think we are a happy herd down here in Somerset. 🐮

It is great to hear that you are enjoying our products. We appreciate your support.

Wishing you a wonderful weekend.

Best wishes
Stacey

Antwort von Field & Flower

1. Juli 2026

Good afternoon Jane,


Thank you for leaving the F&F Team such a fabulous review! ⭐


I do agree with you - the staff here are incredible! There is a really supportive team behind the scences here at F&F, who are all working towards the same goal with the same work ethic. I am pleased this comes across to our customers.


I love that your first order was a 'test' and that we passed with flyer colours! You must be approaching your 10th box which means you will get access to our members exclusive range and £10 off your order very soon! Enjoy!


Wishing you a wonderful day and thanks for taking the time to share your feedback.


Best wishes
Stacey

Antwort von Field & Flower

1. Juli 2026

Good morning Doreen,

Many thanks for your wonderful review. I am very pleased to hear that you are enjoying our new ready meal range! It is great to finally have these products on the website after a lot of hard work behind the scenes.

I am very proud to read that you feel our 'customer service is the best you have come across'. Ellie & I work very hard to make sure all of our customer enquiries are dealt with quickly and efficiently, with kindness and care. We always aim to resolve any queries that our customers may have and keep everyone in the herd happy. 😃

We truly appreciate your custom and this glowing review.

Have a wonderful Wednesday!

Best wishes
Stacey & The F&F Team

Antwort von Field & Flower

30. Juni 2026

Hi Pat,

Many thanks for your email. Hasnt it been hot! ☀️

The team here at Field & Flower have all been up against it in this severe heat. We have been taking precaustions to try and make sure the temperature of all our boxes stay cool. We have used extra ice packs, our carcboard liners AND our silver liners. Therefore, I am extremely thrilled to hear that your order was well insulated and well packaged on arrival. It is great to know that our liners are doing their job!

We hope you managed to stay cool in the heat, and we hope you enjoy your order.

Many thanks for leaving us a review.

Best wishes
Stacey

Antwort von Field & Flower

26. Juni 2026

Good Morning from The Team here at Ops (no bots👾 )


Thanks for your kind words and wonderful review. I am thrilled to hear that our Customer Experience Team have still been answering your calls quickly and efficiently in this heat. We love speaking with our wonderful customers and having personable conversations, this is just not possible when dealing with AI.


Ellie and I will always be at the end of the phone ready to chat, and no amount of AI will ever change that!


Wising you a wonderful day and I hope you are able to keep cool in this extreme heat. 🥵


Best wishes
Stacey & The F&F Team

Antwort von Field & Flower

22. Juni 2026

Hi Jacqueline,

Many thanks for taking the time to leave us a review.

It is great to hear that you enjoyed the Fish Pie Ready Meal 🐟
This is definaitely a firm favourite amongst the F&F family (along with the Lasagne). We truly appreciate your feedback and we hope that you will continue to enjoy some other ready meals in our range.

We hope you have a wonderful week in the sushine ☀️

Best wishes
Stacey

Antwort von Field & Flower

22. Juni 2026

Hi Deya,

Many thanks for leaving us such a lovely review. ⭐

You are correct, animal welfare and sustainability are two of our top prioritise here at F&F, and they will always remain very important to us.

I am pleased that you found our customer service team to be helpful too. We take great pride in delivering excellent customer service, and we work hard to maintain a high standard.

We hope you are enjoying the sunshine.

Best wishes
Stacey
Best wishes
Stacey

Antwort von Field & Flower

22. Juni 2026

Wow! What a wonderful review. Thank you for your kind words on our produce, customer service and ethos; we are very glad to hear that you find our products delicious. It is always lovely to hear that our meat boxes are being thoroughly enjoyed. The Dry Cured Smoked Horseshoe Gammon is most definately a big hit within the herd.

I have shared your review across the business to give everyone a boost in this scorching 30 degree heat🥵 I'm pleased that you've had such a good experience and we thank you so much for your continued support.

Enjoy the sunshine ☀️

Best wishes
Stacey & The Team