Fella Health Bewertungen 1.289

Fab a great service

I’ve had a life altering experience and feel better now than I did in my 20s at 50. Customer service response is A+!

The medication works well and the process or ordering and getting refills is seamless.

Shocking service, when emailing for refund they constantly claim they cannot find your details. Completely untrustworthy outfit. Be careful as they also trade as Bolt.

I have been on the GLP-1 program for over a year now. I have lost 75 pounds and I’m currently on the maintenance program. So being in the Fella Health program has been great for me.

Works great. Wish it was a little cheaper.

No fault service up to now and great prices.

Update: Since leaving my initial review I was contacted within 12 hours by the escalations lead (a human) and the issue was resolved immediately. I'm obviously glad this was done but at the same time it is quite frustrating to know this could have been resolved by a human so quickly after such a drawn out back and forth with AI. Based on the remedy offered, I've updated my review from 1 star to 3.

I placed multiple orders with Fella Health for weight loss medication which were delivered fine and the price was reasonable. However on my third delivery it was delivered to another address which clearly isn't mine (the proof of delivery shows it being delivered in a block of flats and I live in a house and there are no flats in close proximity). I understand this is Royal Mail's error but my contract is with Fella Health to resolve this dispute.

I contacted Fella Health as soon as it was marked delivered to explain this and after 2 weeks I received no response (I'd now ran out of medication). I contacted their WhatsApp number who provided an AI responses and told me to reach out to another Email address (not the one listed on their website) and I received an AI response from this email address telling me they will investigate this immediately. After a few more days they requested I provide a picture of my front door which I did and I heard nothing back and insisted to me and investigation was ongoing. A week later, my subscription renewed and they charged me a further £260. The AI then emailed me again asking me to confirm if I've received my order from the previous month's and whether I took the last dose. Obviously I haven't as it wasnt delivered. I've requested multiple times to be phoned to resolve this and have now sent and received over 20 emails on this issue but as far as I can tell, there is no option to ever speak to a human if your order is wrong. This is infuriating and in addition each of the email responses is signed off with a name to indicate that you're speaking to a human which is obviously not the case.

Based on my experience of their customer service, I would strongly advise not using Fella Health if you value the ability to resolve a dispute as they are incapable of doing it.

Good customer service, clear and concise instructions and quick timelines.

This service is easy to use and has helped me lose over 40 lbs! I love how simple and effective it is.

Its been a long road but never been happier! The team have been great with fast, helpul communication and the deliverys have been spot on in time.
If you can afford the best then Fella Health is the way to go.

Great professional team all involved in helping my weight loss

Good response when I reached out with questions or issues. Corrective action provided

Very good service 👏

Had great experience from the start, advice available when needed, lost 40lbs weight in 4 months using Wegovy!

I've been with Fella for almost 2 years now and no complaints. Started with another company and found Fella after a train wreck of an experience with the first. Process was quick and answered any questions I had in a timely manner.

Steady weight loss and no side effects through the whole process. Always quick to answer any questions or help with concerns whenever they came up. During uncertain times Jordan, Stanley and Ritchie were always there to sort out any problems before they happened and made sure I was taken care of.

I couldn't think of any way that my whole experience could have been made better. Definitely grateful that I found Fella when I did, it definitely saved me a lot of headache and helped my journey to a healthier and happier life. Because of the support, I'm in better shape and health than I've been in since my 20's.

Shannin on the customer service team is the reason I’ve stayed on as a customer. Some of the best customer are service I’ve ever received. Always responsive, solution-oriented and professional.

Give her a raise.

I’ve been ordering it from them for a few years the medication works very well it’s authentic. And whenever I need customer service regarding deliveries and whatever else they accommodate me.

Because it's working