Feel Electric EMS Bewertungen 420

Great session today with Claudine, the fat is dropping off. I’m looking forward to hitting my goals before Christmas 🎄. Thank you Feel Electric, see you next week.

I've done over 200 sessions now and lost 30KGs of body fat, I've gone from 35% to 25% body fat. Great sessions and only 20 minutes. Most effective form of exercise I've ever done

I started EMS training around three months ago after sustaining an injury that prevented me from continuing my usual strength training routine. I came across Feel Electric, and it’s been one of the best decisions I’ve made for my recovery.

Shakira has been an absolute godsend — her understanding of my injury, combined with her tailored approach to training, has made a huge difference. From day one, she put a focused plan in place to help me strengthen my right leg and, importantly, avoid surgery. Her knowledge, care, and passion for helping people recover and rebuild strength are truly remarkable.

Thanks to Shakira’s guidance, I’ve made incredible progress, and we’re continuing to work towards getting my leg back to where it was. I’m so grateful for her support and highly recommend Feel Electric to anyone recovering from injury or looking for a smarter, more personalised approach to training.

Yasmin and Byron were great as per usual! 10/10 in every session

Had a few sessions with these guys at the Bristol studio. Having tried various workouts, I did a cardiocentric one which was excellent. I really felt like I'd done a full hour workout in the 20 minutes. In the words of Oliver Twist, please sir, can I have some more like this. Really looking forward to my next session now.

I joined the West Ealing branch of Feel-Electric EMS in June. Simin is my coach and it has been really nice doing the intense exercise with Simin's help. Simin is very focussed on ensuring that my goals are met and so her exercises are geared towards it and I can already see the difference with my body becoming leaner. Highly recommend West Ealing branch and Simin!

I am on my 14th week of doing these sessions and it has been the best 14 weeks I have had in a long time. Both Tom and Joe have been my rock, they have listen to me they have supported me and we all have laughs for sure. I really would not have come this far in losing a lot of weight, toning is on the up and most of all I have lost a lot of fat and now gaining muscle weight. Every session I walk away feeling more energised ready for the day ahead.

Staff always make you feel welcomed such great energy and staff always happy and helping you get great results

Metabolism work out today. Equivalent to HIIT. Such a great session. Feeling good. Feeling energised, healthier and stronger

Bristol Whiteladies Rd. Tom and Joe absolutely awesome, professional, knowledgeable and clear. 20 minutes tough workout, quick shower and out feeling lighter and brighter. Spotless facilities. Sounds expensive but where else do you get a personal trainer let alone EMS for that money? Feels as though someone is tapping you as you try to move through mud. A fantastic work out. Easy to book online. Previously unfit female 53.

I had intended to join and was looking forward to my trial session. However, after calling to confirm what I needed to bring, I was informed by a gentleman over the phone that I would need to pay £60 for the equipment I would be using.

I don’t understand how this can be described as a “free trial” when you are effectively charging a full class fee from a potential customer. When I previously enquired, I specifically asked whether I could book individual classes without committing to monthly fees, and no one mentioned this £60 payment at that time.

It feels misleading to only discover this charge after I have already spent time answering questions and setting up my account. A free trial should not come with hidden costs for items I may not even use.

Since I am travelling soon for a month, my plan was to take the trial, book two classes before august ends, and then start a package upon my return. Unfortunately, this lack of transparency has caused me to lose trust. I will therefore look for another company that offers similar services with more flexibility.

I hope they will close my account soon since the portal is designed to make it hard for you to close your account yourself.

It is my safe place. They are more than just a PT ...thanks all

I am with St John’s Wood branch, from the trail session my online account never worked and I wasn’t able to book my sessions at all! No one was ever picking up the phone to help me book so I had to drive to the studio. When I arrived Shakira wanted to help me book my session but she was with a customer so I had to come back later. She also promised to get someone to contact me to help! No one got in touch with me! I had my second session with Shakira and had to book my future appointment with her in person. However I had to change it or cancel it but I couldn’t do it online as my account didn’t work, every time I tried to log in I was getting error messages so I tried to change the password 8 times but the website kept showing error messages! I sent an email asking to cancel the appointment well in advance and I never received a confirmation email or sms to confirm whether they got my request or not and the night before my appointment which I tried to cancel I got and email asking me to confirm or cancel my appointment which I couldn’t do as that required me to click on the link and log in so I had to physically drive to the studio to make sure my appointment was cancelled and the trainer was informed. I tried to call two days in a row but no one was answering or responding to my voicemail and emails! Super frustrating and a completely terrible customer support!

Eventually I had to send a super long ranting email asking to either get in contact with me other the phone so that we can walk through why the online account is not working and sorting this issue out or cancel my membership and refund me all the monies I have been charged by this time! To what I got a reply email informing me that they don’t see any issues and they sent the generic link to change my login details which o tried to do again and it didn’t work once again I sent them a screenshot via email and got another frustrating reply asking to describe in detail my problem, which infuriated me even more instead of calling me and trying to defuse the situation and actually being helpful they couldn’t be bothered to deal with it! I was so angry and frustrated that I didn’t and could waist anymore time on my emailing them as I feared I would say something rude, so I left it and still I was being charged and no one got in touch to help me and I couldn’t come to the studio to book in person as I know I would take my frustration out on to the trainers who had nothing to do with the absolutely non existent and unprofessional unhelpful customer support. So two or so months later I decided to cancel my order and I tried to login and lord behold it once again was showing error messages so I tried to change my password one last time and to my shock I was able to log in and book the session for this morning!

I really enjoyed today with Ryan, the session today was excellent and I would like to know which days he is on so that I can only book with him!

The trainers are great! However the customer service is absolutely terrible! I love ems and that’s the reason I signed up! If you don’t sort out your customer support/service you are going to loose all your customers regardless how amazing and useful EMS is!

The franchise charged me for services that they couldn't provide and abandoned me with their customer service.

Overall, the trainings themselves are good, if they take place. I was unimpressed that I couldn't manage my sessions with an app and that Feel Electric bombards me with ads to invite friends.

However after an incident, where my regular studio operated under a new entity, I couldn't get out of a 13-week contract, even though I couldn't attend trainings anymore. When I contacted Support to cancel my membership with Feel Electric, I first got an answer that they can't help me before getting a reply from one of their directors taking no ownership of the situation, and clarifying they won't reply to Support requests about my cancelation. I could cancel by paying over £500 as if I cancelled the contract on my decision, although they can't deliver the EMS training anymore. So, for now they are continuing to book £35 a week for my 2 weekly sessions that they can't deliver. I have to dispute these claims now with my credit card issuer, which is very frustrating and highly unprofessional by Feel Electric.

My recommendation: Stay away from this franchise

They’ve overcharged me 2x. They told me to dispute it with my bank and they will accept the dispute and give me refund that way. They didnt refund after all i left a bad review here. They call immediately to bribe you to take down the review but 2 months later still no refund. They never respond to emails so much so i need to get help from citizens advice.
They also last minute cancel sessions especially the guys in the evening. It’s cheap for a reason.
Im sure 90% of the reviews here are generated and gained by bribing people for free sessions like they did with me…

I thought long about writing another honest review about this organisation. I say another, as I was convinced by one of the owners, Joseph G to remove my first, in return for 4 weeks complimentary training. I just completed bi-weekly sessions over those consecutive weeks at the Fulham studio. A very different experience from what I grappled with at St Johns Wood

The PTs who trained me at Fulham - Cassidy, Byron, Bill and Cass were brilliant. Like day to night! Professional, informative & attentive

I am fully convinced that EMS works

After those 16 sessions my arms, thighs, buttocks, tummy are markedly more toned & lifted, cellulite dramatically reduced, energy & mood boosted after every session. To lose weight & build muscle, one must combine it with eating sufficiently, the correct amount of protein, be properly hydrated & have enough sleep. The PTs at Fulham are good at reinforcing this info

However, I had to decide not to join Feel Electric long term. From experience I know there will no be constructive discussion with Joseph about the niggles at the studio & within his organisation

Bad hygiene is a reason I removed 1 star, bad customer service another, changing goal posts the 3rd

I repeat the EMS product is excellent & the PTs at some studios are super, so those get stars. If you are a customer who would be happy with that join now! If the negatives I list are important to you read on. I start with a summary of my initial complaint:

With no EMS studios near where I live, I travelled up to 1.5 hours each way to St Johns Wood for a free trial with PT Kyroe followed by 1 strength/1 metabolic session, with PT Shakira. Kyroe was inefficiently trained on how to sell the EMS product, giving me a mish mash of incorrect information. Within 20 minutes of the trial I also developed large red spots on my chest, back, abdomen & thighs (photos shared with their CS). These went away within 24 hours & I did not experience them again, using a suit I washed myself. Not sure if the reaction was due to suit hygiene or as I am sensitive to some laundry chemicals

As a result Joseph offered me 4 weeks with PT Shakira at St Johns Wood but due to unprofessional behaviour towards myself, colleagues & other studio guests in my presence, I stopped attending. Everyone has a bad day but this behaviour was consistent in 5 visits over 3 weeks. So a move to Fulham was suggested even though it increased my journey time to 2-3 hours each way

Having worked in the service & fitness industries, I believe cleanliness & efficient hygiene impact customer perceptions & influence satisfaction. They say look at the loo in a restaurant & you know how clean their kitchens are. Pretty much the same in the fitness industry regarding the studio floor & equipment

In the time I attended St Johns Wood I noticed that the loo/shower room was consistently dirty. The shower unclean with old, discarded shower gel/shampoo bottles littering the floor, the extractor fan had so much dust fluff it had evolved into a zoo worthy specimen

The Fulham loo is consistently dirty or in disarray. The bin overflowing, the loo paper on an inadequate holder all over the floor or no loo paper & having to ask, the basin grubby

The last straw was 2 days ago. Within minutes of starting, I was aware I was reeking of body odour, which I never do, so embarrassed, I remarked on it to the PT who explained it was the EMS suit & not me - it was normal to experience this so late in the week she said!?! They only wash the suits once a week & due to the hot weather, one of the clients before me on that day, was very ripe. I was horrified I was working out in the sweat and smell of a stranger!?!

In the last week Joseph also changed the goal posts on 1-2-1 PT training as advertised on their website, as it is “no longer cost effective”. A screen shot from this morning shows 1-2-1training is still on the website but he informed me that it will no longer be honoured

At St Johns Wood I overheard a customer complain about the difficulty of getting in touch with customer service through the website with no response to telephone calls or messages, ditto similar conversations by 2 customers at Fulham, then I had a duplicate experience, no response for a fortnight, till I wrote my first review, when Jospeh & HR manager Verity got involved. Verity was exemplary, Jospeh not as much – Verity could give him some training. He twice ranted at me how much I was costing him, when it was he who contacted me with the offer. His behaviour & words indicating that he resented me for the offer he made, intimating that I should be grateful. That is not customer service. I was told moving forward I had to revert to the patently inefficient website CS contact. I was also told I had unrealistic expectations - uniformly trained PTs, basic cleanliness & clear guidelines are not unreasonable in my book

I think Feel Electric is the perfect way to tone up, lose weight and improve muscle mass.
The sessions are an ideal length for me, just takes up a short space during my busy day. The results are excellent.
Getting older I think it's doubly important to take care of yourself.
The staff are excellent and the customer service is exceptionally good.

What a great coach Simim! So far I lost 1.4 kg of fat in just under a month ✅️

Shakira is an excellent trainer. She is professional, knowledgeable, skilled and experienced. Her expertise is often missed at EMS - she would make an excellent trainer for trainers at EMS. She is a great asset to the company and needs to be acknowledged and promoted into a more challenging position - one that uses her teaching and motivation skills more fully. Everyone, clients and staff, would benefit if she were training the trainers at EMS. The company needs more trainers like Shakira.

I can honestly say, with no reservation whatsoever, that my first session of EMS with Joseph was amazing.
The thoroughness of the assessments, the walk through of the procedures, the explanation and demonstration of the system was all exceptionally professional. Next, after donning the special suit and attachments, and under the clear and easy instruction of Joseph, he plugged me in and we began.
Woo!
The session itself proved to be MUCH more enjoyable than I was expecting. The effect of the EMS actually feels really good while you're doing the exercises.
But the best bit...is how I felt when I got home. Lighter, more mobile, more energy, just..,terrific!
I'm certainly going to recommend Feel-Electric EMS to my friends. It's a game changer.