FCP Euro Bewertungen 1.648

TrustScore 4.5 von 5

4,4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

Ordering was easy. The rear shock kit included all new items to completely replace the OE with OE quality parts. Made replacement a breeze. The front struts also appear to be like OE. I have not insta... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Getting OEM parts that fit the first time and are proper. Your website is among the best I've seen. Time to ship selected item is phenominal. (The US Postal service could take a lesson) Overall, you g... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The availability of numerous different kits targeted for certain tasks is what keeps me coming back. Instead of having to hunt around for all the little washers and bolts I need, everything has been i... Mehr ansehen

Bewertet mit 4 von 5 Sternen

great website and master inventory. I would appreciate clearer indication of which choice is the OEM product. The ambiguous designation of Genuine BMW is not forthright as "Genuine BMW" has been used... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Kfz-Ersatzteilgeschäft

Vom Unternehmen geschrieben

Family-owned since 1986, FCP Euro is the trusted home for European car owners and professionals, delivering quality parts, expert guidance, and a leading lifetime replacement guarantee. Shop parts for your car at fcpeuro.com.


Kontaktinformationen

4,4

Hervorragend

TrustScore 4.5 von 5

1648 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 76 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

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Bewertet mit 1 von 5 Sternen

Delivery promises ignored

If you don’t care when you will receive the parts, they’re okay. The do the bait and switch trick on delivery, taking overinflated extra money for early delivery but don’t provide the service. Over the last few years this has happened almost every time. Shop elsewhere and avoid the frustration.

7. Februar 2025
Bewertung ohne vorherige Einladung
FCP Euro-Logo

Antwort von FCP Euro

Scott,
We are very sorry for the issues and delays you have experienced with your order. Our intention is to always provide a transparent experience. We understand that any deviation, from the quoted ETA at checkout, greatly impacts fixing your vehicle in a timely manner. We have a team of internal specialists that analyze current shipping data, and track our internal perfect order rate to ensure we are meeting our commitment to our customers.

Looking deeper into your order, the package was shipped with UPS using the method selected at check out. However, there is an unexpected delay that is preventing the order from reaching you within the quoted time frame of on or before 2/10. This maybe due to the inclement weather that is moving through the Northeast over the next few days. Our team has refunded the shipping cost back to you, which you will see on posted on your statement in 1-3 business days depending on how quickly your bank is to process. We have also added a $25 store credit to your FCP Euro account to cover expedited shipping on your next order.

-FCP Euro

Bewertet mit 5 von 5 Sternen

Smooth transaction!

Was looking for a trunk liner for my Cayman S looked all around but FCP euro had the best price on it by far. I ordered it up and it showed up at my door not too long after. Very smooth transaction and great communication.

15. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Parts prices are reasonable

Parts prices are reasonable. Site is super easy to use. Delivery time is good and I’ve never had an issue with receiving incorrect parts.

2. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Can’t beat these guys!

As far as automotive parts supplier companies go, FCP is head and shoulders above the rest of the bunch. I can’t tell you how pleased I have been as a customer for the last 15 years. It is such a positive experience I feel like FCP is more like a “friend” than a business, they’ve always had my back. Thanks for all you do FCP!

7. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great selection of oem replacements and…

Great selection of oem replacements and maintenance items. Prices are comparable to any other online shop, free shipping on most orders once you hit a certain price (which isn’t much), and a lifetime warranty on essentially everything they sell. What’s not to love.

31. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A Great Company

As a satisfied customer of FCP euro for years, I’ve always been impressed with their wonderful services. Not only do they offer OEM quality parts with very competitive prices, but also consistently deliver the package in a timely manner. Customer service team is top-notch as well. As far as the Lifetime replacement program, it is awesome! I have no issues whatsoever. You can also find some very informative DIY videos on their website which can benefit you a lot with your DIY projects. All in all, it is a great company. Highly recommended!

15. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

This is a really good company

This is a really good company. I mean like heads and shoulders beyond everyone else, not even a comparison. Very good people who like cars who can give you good advice if you need it. They don’t give you a hard time if you need to return something. If something goes wrong, they fix it. The lifetime replacement warranty is real and not a hassle. If you like to work on your German car, this is the company you should use, unless you like aggravation.

23. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Life-time warranty is not worth their higher prices

I have been a customer for about 10 years. My first order was on 3/17/2015. This company was great for a while but the way they conduct business went down the drain recently, here is why I say that from my personal experience:
1. I don't trust the product reviews on their website. I purchased parts that were very bad (a radiator hose). The hose was not a good fit. It leaked and I had to go to the dealership and buy an OEM hose to get my car to be drivable again. I tried adding a review about that hose, FCP will delete my review. I tried re-adding it multiple times, but they will always delete it. The review was 1 star. The review was professional and only about that product. If they delete bad reviews of products, how will I trust the reviews on their website!
2. In the past they had a very nice return policy where you could return any part for a refund within a year. Also, after a year they will return it for store credit. They changed their policy without any notice. They will accept they return only within 3 months of purchase. They won't accept any return after that.
3. Their life time warranty is very tricky now. They are asking you to re-purchase the exact same product for that warranty to apply. That is terrible, if you buy a part that was low quality and you wanted to change the brand, they won't accept the life-time warranty return! They accept warranty returns in the past as long as you buy the same part regardless of the brand. Now they are very strict about you having to buy the exact same part. This makes their lifetime warranty useless for me.
4. The only reason I used to buy from FCP was their life-time warranty. I could find the same exact part cheaper from other reputable retailers. That includes my local BMW dealership that offers cheaper, than FCP euro prices, if I order online and pick-up instore.
At this point, I will not be placing any new orders through FCP except for the warranty orders that I have placed in the past.

I hope this review helps.

30. Januar 2025
Bewertung ohne vorherige Einladung
FCP Euro-Logo

Antwort von FCP Euro

Hello,

We appreciate your loyalty and candidate feedback. We have a team of dedicated brand/part specialists who curate our catalog reviews to determine if there are defects with certain products to ensure we are only selling the highest quality parts.

While our Lifetime Replacement Garentee Policy evolved in 2022 so we can continue to offer it proudly, the fundamentals have not changed. Under the Lifetime Replacement Policy, a replacement order for the same item has always been required. Our team is reaching out to you shortly, to provide a solution that works for you.

-FCP Euro

Bewertet mit 5 von 5 Sternen

MY ORDER

When I order thru FCP Euro their service and parts are high quality and great price. If I had a question at any giving point. I can call them and ask them any question they treat me like part of their family. Thanks FCP Euro.

11. November 2024
Bewertung ohne vorherige Einladung

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