Customer service was excellent when I called with a couple of queries. It is a relief to be able to speak to a real and very helpful person. Everything arrived in good time and the company made a spe... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Amazing one-stop shop with Sunday support! Just finished a DIY project using the Westminster Manor tiles from Fayrouz Tile & Stone, and I couldn't be happier. The tiles are beautiful and great qual... Mehr ansehen
Unternehmen hat geantwortet
Our delivery of tiles arrived quickly, with good communication throughout. Unfortunately on inspection we found a couple of broken ones. This was swiftly resolved after contacting them. Lovely tiles... Mehr ansehen
Unternehmen hat geantwortet
The variety of choice of tiles, and the uniqueness of the various patterns, is unparalled. The showroom in Doncaster is laid out in a very helpful way. Tiles and bathroom items are displayed in a logi... Mehr ansehen
Unternehmen hat geantwortet
4,7
Hervorragend
1386 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I’m in LOVE with my tiles
I’m in LOVE with my tiles! I haven’t had them fitted yet but the quality and trueness of the colour is beautiful!
What made my purchase extra wonderful though is the delivery man that helped me carry them up my steps to my front door! I didn’t ask him to, he just kindly offered! Those little things are what make you want to come back! Thank you for every step of the way! I will always recommend you!
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi,
Thank you for such a lovely review — we’re really glad to hear how happy you are with the tiles and that the colour and quality have made a great first impression. It’s also wonderful to hear the delivery driver was so helpful on the day. We appreciate your recommendation and your kind words.
Many thanks,
Your Tiles
Arrived on time and well packed
Arrived on time and well packed.
Thank you
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi Maggie,
Thank you for your review — we’re really glad to hear your order arrived on time and well protected.
Many thanks,
Your Tiles
Lovely tiles!
Easy to order - arrived on time - tiles were accurate to photo! All good!
4. November 2025
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi Jo,
Thanks so much for your kind review! We’re so pleased to hear the tiles lived up to expectations and that everything from ordering to delivery ran smoothly.
Many thanks,
Your Tiles
Fabulous Quality and Service
Fabulous tiles arrived earlier than expected, amazingly well wrapped and matched the previous sample I'd sent for - really pleased with the service and quality.
30. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi Tracey,
Thank you for the fantastic review! We’re so pleased to hear the tiles arrived ahead of schedule, matched your sample perfectly, and that you’re happy with the quality and service. It’s always lovely to know everything came together just right.
Many thanks,
Your Tiles
The whole experience with this company…
The whole experience with this company was very good. Sample tile arrived quickly and so did the tiles when I ordered them. All packaged well and delivered with care. Good price too. Very pleased
28. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi,
Thank you for the lovely review! We're so pleased to hear you had a smooth experience from start to finish. It's great to know everything arrived safely and at a good price too.
Many thanks,
Your Tiles
Brilliant tiles well packed
Brilliant tiles well packed. Surprised at the vost of delivery for just 4 tiles. This could have been massively reduced i think if the box hadn't been so ridiculously big.
23. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi Sarah,
Thanks for your review! We're really pleased to hear you’re happy with the tiles and packaging. Delivery can seem high even on small orders, as tiles are heavy and fragile. We really appreciate your feedback and will pass it on to the team.
Many thanks,
Your Tiles
It is a beautiful and well made design.
It is a beautiful and well made design.
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi,
Thanks for the kind review! We’re so pleased to hear you’re happy with the design and quality — we hope the tiles look fantastic in your space.
Many thanks,
Your Tiles
Prompt service
Prompt service, but delivery service left the tiles at the end of my drive, next to road at 530am, with a text message saying sorry for the early delivery.
16. Oktober 2025
Bewertung ohne vorherige Einladung
Received tiles promptly
Received tiles promptly. No breakages and the driver was really helpful.
20. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi Kate,
Thanks so much for your lovely review! We’re really glad the tiles arrived safely and that the driver was helpful — it’s always great to hear when everything goes smoothly.
Many thanks,
Your Tiles
A Perfect Solution.
A good website with a good range of contemporary tiles. Helpful service from phone enquiries. The tiles came securely packaged and there was even a small discount.Looking for an alternative to granite, I chose these tiles as an economic but effective heat resistant solution, but most especially because they will look superb in the kitchen of our historic house
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi,
Thank you for the fantastic review! We're so pleased you found what you were looking for. Great to hear the tiles arrived safely and that our team could assist along the way. We hope they look great in your kitchen!
Many thanks,
Your Tiles
Went above and beyond to fulfil my…
Went above and beyond to fulfil my order on hard to get tiles
8. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi Aaronn,
Thank you for your kind words! We’re so pleased we could get the tiles you were looking for.
Many thanks,
Your Tiles
Great value and excellent quality
The tiles arrived very quickly and were well packaged. I am happy with my purchase. They are great quality and will look great. Thanks.
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi Julie,
Thank you for the lovely review! We’re so glad to hear your tiles arrived quickly and safely, and that you’re happy with the quality — we’re sure they’ll look fantastic once in place.
Many thanks,
Your Tiles
Great selection of tiles and customer service
Great selection of tiles, fast delivery and great customer service. I had an issue with some broken tiles and they replaced them without any hesitation and sent them out straight away so I could complete my tiling mission. I would definitely buy from them again.
14. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi Sarah,
Thank you so much for your kind review. We’re really glad to hear you were happy with both the tiles and the service — and that the replacements arrived quickly so you could finish your project without delay. We really appreciate your recommendation!
Many thanks,
Your Tiles
Great tiles
The tiles arrived a day early and I love them. My only criticism could be that the two full boxes were wrapped in ‘cling film’ and the cardboard was wet and the others were just wrapped in the film with no protection. Luckily none of them were broken
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi Emily,
Thanks so much for your kind review! We’re really glad to hear you love the tiles and that they arrived safely — even a day early! We appreciate your feedback on the packaging and will pass it along.
Many thanks,
Your Tiles
We felt gaslit by their customer services
We needed to top up our order to complete a tricky bathroom. The tiles arrived, seemingly all was well until the tiler pointed out that they were a different size to the previous lot. This was only evident after he'd put up 4 rows.
At this point Your Tiles really let us down. They tried to blame us for not realising that different batches come in different sizes. However the honing had also changed and a standard customer orders the same product and expects them to be the same. Surely? They gave us back 100 quid in the end but they lost a customer and got this review.
21. September 2025
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi Keir,
We were surprised to read your review — particularly the suggestion that you felt “gaslit” by our customer service — as we did everything possible to help resolve this situation in good faith. After speaking directly with your tiler, we agreed to issue a £100 goodwill refund so that you weren’t left out of pocket, even though we were under no obligation to do so. We also took the time to liaise with your tiler at your request to ensure everyone fully understood what had happened and to offer as much support as possible.
Your first order was placed in January, with the second order made nine months later in September. As explained via email and outlined in section 6 of our Terms and Conditions, it isn’t possible to guarantee that tiles ordered at different times will be from the same production batch.
We don’t expect every customer to be familiar with the technical details of tiling, which is why we aim to show as much helpful information as possible on each product page — including details that customers most often ask about. However, it’s simply not possible to include every potential question or scenario within the product description itself. For that reason, our Terms and Conditions provide further details, including information about batch variations, sizing tolerances, and ordering advice.
As with any manufactured product, there are always small differences between batches, particularly with handmade-effect tiles that are not rectified. Slight variations in tone, texture, and size are entirely normal and are reflected in both our product information and terms. In the nine months between your two orders, we moved onto a new batch, so it would have been physically impossible to supply tiles from the original production run.
We also offered to fully refund you if you wished to return the tiles, but we understand your tiler has since completed the job. While we appreciate this was a frustrating situation, we acted transparently and in good faith — refunding part of your order, communicating clearly with both you and your tiler, and providing full information about why the variation occurred. We genuinely feel we went above and beyond to resolve this fairly and professionally.
We’ve also seen that you’ve shared this same complaint across multiple review platforms, but our position remains the same — we did everything possible to assist and resolve the matter in a fair and honest way.
Many thanks,
Your Tiles
Thank you for being so responsive
Thank you for being so responsive
Via email and tel calls! Great service
Will definitely be using them again
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi,
Thanks so much for the kind words! We're really glad to hear you had a great experience with our team — it’s always a pleasure to help. We look forward to assisting with your next project!
Many thanks,
Your Tiles
The tiles look great! The delivery was on time
Tiles look very nice. The delivery driver Jed was great and helpful. Everything from purchasing to delivery was good.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi Sandra,
Thanks so much for your kind review! We're really pleased to hear you're happy with the tiles and that everything went smoothly — great to know the driver made a good impression too!
Many thanks,
Your Tiles
Beautiful tiles thank you
Beautiful tiles thank you
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi Pamela,
Thank you for the lovely review! We’re so glad to hear you’re happy with your tiles — we hope they look fantastic in your space.
Many thanks,
Your Tiles
Good store
Good store, great comms and helpful team
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi,
Thanks for the lovely review! We’re so glad to hear you had a positive experience with our team — we’re always here to help.
Many thanks,
Your Tiles
Excellent customer service
Excellent customer service. My Westminster victorian tiles received on time and in great condition. All my neighbours come to have a look at my front porch.
10. September 2025
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi,
Thanks for the wonderful review! We’re so glad your tiles arrived safely and on time. Your front porch must look fantastic!
Many thanks,
Your Tiles
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