Customer service was excellent when I called with a couple of queries. It is a relief to be able to speak to a real and very helpful person. Everything arrived in good time and the company made a spe... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Amazing one-stop shop with Sunday support! Just finished a DIY project using the Westminster Manor tiles from Fayrouz Tile & Stone, and I couldn't be happier. The tiles are beautiful and great qual... Mehr ansehen
Unternehmen hat geantwortet
Our delivery of tiles arrived quickly, with good communication throughout. Unfortunately on inspection we found a couple of broken ones. This was swiftly resolved after contacting them. Lovely tiles... Mehr ansehen
Unternehmen hat geantwortet
The variety of choice of tiles, and the uniqueness of the various patterns, is unparalled. The showroom in Doncaster is laid out in a very helpful way. Tiles and bathroom items are displayed in a logi... Mehr ansehen
Unternehmen hat geantwortet
4,7
Hervorragend
1386 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Tiles were great and look fabulous now…
Tiles were great and look fabulous now they're up. Service was good too.
What was not good was the recommended tile cement/grout. The recommendation for the number of tiles was 2x3kg bags but the first bag was finished after barely 1/4 of the tiles were up. I saved the other to grout with but that went off far too quickly to finish the job.
So in summary everything was excellent apart from the cement which was rubbish.
26. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi Ric,
Thank you for your review — we’re really pleased to hear the tiles look great now they’re installed and that you were happy with the service.
We appreciate your feedback regarding the adhesive and grout. The quantities suggested on our website are estimates based on standard assumptions. In practice, factors like surface conditions, tile size, application method and working time can all affect how much is needed and how quickly the product sets.
We’ll take your comments on board, and if you ever need guidance on quantities for a specific project, our team is always happy to help.
Many thanks,
Fayrouz Tile & Stone
Beautiful tiles delivered quickly
Beautiful tiles delivered quickly. Communication excellent. Thanks x
19. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi Christine,
Thank you for your review — we’re really pleased to hear you’re happy with the tiles.
It’s great to know everything arrived quickly and that the communication met your expectations.
We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
A great company to buy from
Tiles look and feel great. Amazing selection on webpage. Samples arrived very quickly. Main order arrived ahead of schedule. Customer services were lovely. Tiles packaged extremely well. Doorstep is now the pride of the street!
Only 2 minor flaws in the perfect experience:
1) The tile quantity calculator doesn’t stand up against numpitude so ended up only tiling 1 doorstep rather than 2 - long story due to patterns
2) The webpage isn’t perfect to use on a mobile phone, especially when there are too many amazing tiles to choose from - too many options and the list going back to the 1st items each time
But neither issue stops me giving a 5 star review as everything else was a chef’s kiss top notch
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi Vicki,
Thank you for your review — we’re really pleased to hear you’re so happy with the tiles and the overall experience.
It’s great to know the samples and main order arrived quickly, and that the packaging and service stood out. Hearing that your doorstep is now the pride of the street is lovely to read.
We appreciate your feedback on both the tile calculator and mobile browsing experience. The calculator is designed as an estimate and doesn’t account for more complex layouts or patterns, but we’ll certainly take your comments on board as we continue to improve the website.
Thank you again for taking the time to share such detailed feedback.
Many thanks,
Fayrouz Tile & Stone
First class quality tiles
First class quality tiles. Very well packaged and good delivery time.
Would recommend
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi,
Thank you for your review — we’re really pleased to hear you’re happy with the quality of the tiles.
It’s great to know everything arrived well packaged and within a good timeframe. We also appreciate your recommendation.
Many thanks,
Fayrouz Tile & Stone
Beautiful unique tiles
Beautiful unique tiles, packaged safely and sent quickly. The admin team helped out with a query and even called me back to make sure everything was suitable. It’s so unusual these days to be able to speak to a human! Would highly recommend. Thank you.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi,
Thank you for your review — we’re so pleased to hear you had a positive experience with both the tiles and our team.
It’s great to know everything arrived safely and that your query was handled in a helpful and personal way. We’ll be sure to pass your kind comments on to the team.
We really appreciate your recommendation and thank you for taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Victorian Tiles
From ordering our tiles on your website, to the very swift delivery, I could not be more impressed.
Thank you
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi Claire,
Thank you for your review — we’re so pleased to hear you had a smooth experience from ordering through to delivery.
It’s great to know everything arrived quickly and met your expectations. We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Lovely tiles and fast delivery.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi Philippa,
Thank you for your review — we’re so pleased to hear you’re happy with the tiles and that your delivery arrived quickly.
We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Had to order some more tiles
Had to order some more tiles, bought direct, great quick service, only thing i would say is i wanted to collect but opening hours are late so had to get delivered and it was half again the price of the tiles!
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi,
Thank you for your review — we’re really pleased to hear you were happy with the service.
We understand your frustration around collection times and delivery costs. As tiles are heavy and fragile, delivery is handled via specialist couriers and the charges reflect those rates, which we pass on directly. We’ll also take your feedback on collection hours on board.
We appreciate you taking the time to share your experience.
Many thanks,
Fayrouz Tile & Stone
Amazing service
Amazing service - very helpful with a speedy delivery service. Quality and packing was perfect - highly recommend
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi Lucy,
Thank you for your review — we’re really pleased to hear you had such a positive experience.
It’s great to know the service, delivery and packaging all met expectations, and that you’re happy with the quality of the tiles.
We appreciate your recommendation and thank you for taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Sample service great
Sample service great
Contacted office as tile was out of stock ,sales contacted me with when they expected more
Arranged for my order to be collected ,service was excellent
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi Beverley,
Thank you for your review — we’re so pleased to hear you had a positive experience with the team.
It’s great to know you were kept informed on stock availability and that everything was arranged smoothly for collection. We’ll be sure to pass your feedback on.
We appreciate you taking the time to share your experience.
Many thanks,
Fayrouz Tile & Stone
Beautiful tiles
Quick delivery and helpful to buy tiles separately x Great service thanks
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi Bonita,
Thank you for your review — we’re so pleased to hear you’re happy with the tiles.
It’s great to know the quick delivery and flexibility of ordering smaller quantities worked well for you. We’re glad the service met your expectations too.
We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Great tiles
Great tiles! They look awesome and have great slip resistance so ideal for outside.
11. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi Mr Evans,
Thank you for your review — we’re really pleased to hear you’re happy with the tiles.
It’s great to know the slip resistance and outdoor suitability have worked well for your project, and that they’ve created the look you were after.
We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Excellent!
Excellent. Great tiles and fantastic customer service.
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi,
Thank you for your review — we’re really pleased to hear you’re happy with the tiles and the service you received.
We appreciate you taking the time to share your feedback and hope you enjoy your tiles.
Many thanks,
Fayrouz Tile & Stone
Easy to navigate website
Easy to navigate website and huge range of tiles in terms of style and price
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi Debra,
Thank you for your review — we’re really pleased to hear you found the website easy to navigate.
It’s great to know the range of styles and options stood out to you as well. We aim to offer a carefully curated selection to suit different projects and preferences.
We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Really happy with our tile purchase
Really happy with our tile purchase. Speedy delivery and well packed. All arrived fine. Would definitely buy from Fayrouz Tile and Stone again. Many thanks Phil
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi Phil,
Great to hear everything arrived safely and that you’re happy with the tiles. Glad the delivery and packaging did the job properly.
We appreciate you coming back to us again and hope the finished space looks exactly how you had in mind. We will hopefully see you for your next project!
Many thanks,
Fayrouz Tile & Stone
Tiles delivered promptly
Tiles delivered promptly - a day early, even - and all as ordered. Happy to use again in the future.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi Louise,
Good to hear everything arrived as expected and even ahead of schedule. Glad it all went smoothly from order to delivery.
We’d be happy to help again when your next project comes around.
Many thanks,
Fayrouz Tile & Stone
Lovely tiles
Lovely tiles, a discount and responsive customer service which ensured the right vehicle was sent.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi Tim,
Thank you for your review. We’re pleased to hear you were happy with the tiles and that the team were able to assist in arranging the appropriate delivery. It’s great to know everything went smoothly.
Many thanks,
Fayrouz Tile & Stone
We love our tiles
We love our tiles! Great service, great quality, would definitely shop again.
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re pleased to hear you love the tiles and were happy with both the service and quality.
We really appreciate your support and would be delighted to help again in the future.
Many thanks,
Fayrouz Tile & Stone
Excellent service
Excellent service very friendly and helpful. Speedy delivery and tiles as described.
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi James,
Thank you for your review. We’re pleased to hear you found the team friendly and helpful, and that your tiles arrived quickly and as described.
Many thanks,
Fayrouz Tile & Stone
Excellent service
From the young lady taking my order over the phone to the helpful delivery driver, they were both amazing.
My tiles have arrived safe and well, all checked no damages. Thank you very much excited to see my finished kitchen.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fayrouz Tile & Stone
Hi Freda,
Thank you for your review. We’re pleased to hear the team were helpful from placing your order through to delivery, and that everything arrived safely with no damage.
We hope your kitchen comes together beautifully — it’s always an exciting stage.
Many thanks,
Artisan Tile Company
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