Ordering process and delivery to store excellent as always. The shorts themselves were good quality but just a bit too small. My normal size 10 were out of stock online, but after reading other review... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I highly rate fatface clothing but was dissapointed after my visit to the Reading store today. I bought a couple of items at the til but the person serving had a completely blank attitude when serving... Mehr ansehen
Unternehmen hat geantwortet
Retail can often be disappointing but not here!!! Trying to find a dress (one I have already in a different print which was out of stock online). Bracknell store were perfect on the phone- very helpfu... Mehr ansehen
Unternehmen hat geantwortet
Great new stock has arrived since I was there last time. So spoilt for choice today with summery things. I am disabled and it was lovely that shop staff Lucy was great helping me by reaching and bring... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktinformationen
123 Broad Street, The Oracle, RG1 2BD, Reading, Berkshire, Vereinigtes Königreich
- 01189 568787
4,6
Hervorragend
146 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Quick and speedy delivery
Quick and speedy delivery . Very pleased with my purchase . The men in my life loved my shirts .
22. März 2024
Antwort von FatFace - READING 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Always a delightful service from Fatface
21. März 2024
Antwort von FatFace - READING 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
store staff friendly and go out of…
store staff friendly and go out of their way to help
nice ambience in store
quality of clothes is excellent and seasonal styles suit all ages
pricing is reasonable ❤️
21. März 2024
Antwort von FatFace - READING 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reading Store Visit
Visited the Reading store today and was served by Jemima (the leftie with green eyes! ;) ) - WHAT AN ANGEL - probably one of the loveliest people I have met with wonderful customer service. I hope she gets the recognition she deserves, she is an asset to your company.
23. März 2024
Bewertung ohne vorherige Einladung
Antwort von FatFace - READING 2
Good afternoon,
Thank you for taking the time to leave your review. I am so pleased to read that you encountered such a pleasant experience in our Reading store recently. I hope you continue to enjoy your shopping experiences with us.
All the best, MM
Good service from start to finish would…
Good service from start to finish would rather shop in store and see the item. Don't believe all this online service.
12. Februar 2024
Antwort von FatFace - READING 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order!
Take care. -GM
Fab and friendly service…
Ordering was simple and super professional. But staff in store when I picked up my order (and something else I spotted in the shop!) Were the real 5 star element.
2. Februar 2024
Antwort von FatFace - READING 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service, and had such a lovely experience in one of our stores! We look forward to welcoming you back soon.
Take care. -GM
Satisfied.
25. Januar 2024
Antwort von FatFace - READING 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Not best instore experience
The online experience was fine. I ordered the Annie dress in plum, Size 18, but this was too big, so wanted to Try this in a 16 instead. It was out of stock online, so I took the dress to my local store in Reading, found they had this in a sixteen which was perfect. However my experience went downhill at the till, I asked if I was able to exchange the 18 for the 16 which the lady said was fine however I would need to pay more ??. When I brought the dress online it had an additional 20% off so I paid £28.80 and the shop assistant told me I would need to now pay £36 for the exchange as the promotion had finished. I ended up just getting my money back as did not want to pay more for exactly the same dress in a different size. This was also an issue as she seemed to be having problems refunding through the system, which delayed me getting back from my lunch break. Not the best instore experience !
24. Januar 2024
Antwort von FatFace - READING 2
Good Afternoon,
Thank you for taking the time to leave us a review!
I am sorry to hear you did not have the best experience in one of our stores. I have emailed you directly in regards to this matter to be able to discuss this further.
We really appreciate all feedback whether it be good or bad as this helps us shape our service for our customers.
Again, I apologise for any inconvenience this has caused.
Kind Regards, JW
I ordered online from within the store
I ordered online from within the Reading store as you didn't stock my size.
Happy with the quality of the 2 coats bought and feel they were excellent value for money (in the sale).
I had been in the store the previous day and wasn't overly impressed with the attitude of the staff. Not sure why they appeared demotivated.
2. Januar 2024
Antwort von FatFace - READING 2
Good Morning Steve,
Thank you for taking the time to leave us a review!
I am happy to hear you are enjoying the quality of your new coats! I am sorry that you did not have a pleasant experience in the Reading store, I will pass this feedback on to be looked into.
We appreciate all feedback whether it be good or bad as this can help us shape our service for our customers! Again, I apologise for any inconvenience this may have caused.
We hope to be welcoming you back soon.
Kind Regards, JW
Quick delivery of online order
Quick delivery of online order, good sale reductions, one item not suitable but easily returned to local store ( staff very friendly & helpful and also able to check out other sale items)
24. Dezember 2023
Antwort von FatFace - READING 2
Hello Gillian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good quality and reliable fast…
Good quality and reliable fast delivery. The staff is helpful and know their stock perfectly.
7. Dezember 2023
Antwort von FatFace - READING 2
Hi Irina
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Nice socks
Like these socks as they have a high cotton content. Usually get as stocking fillers.
Staff were friendly and helpful when I collected them.
27. November 2023
Antwort von FatFace - READING 2
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
My favourite clothes shop.
My favourite clothes shop, we had to buy online as the local shop had only one colour. the garment is a perfect shape unlike many tee-shirts these days. Ordering was easy and the garment arrived when you said it would.
Great job.
11. November 2023
Antwort von FatFace - READING 2
Good morning, Pauline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great experience every time.
31. Oktober 2023
Antwort von FatFace - READING 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Pleased with recent online order…
Pleased with recent online order experience and my husband really likes both the items ordered. Good quality and in the sale so also good price. Very friendly and efficient staff at the Reading store when I collected my order.
19. Oktober 2023
Antwort von FatFace - READING 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Helpful staff
Online order arrived quickly. Staff at Reading branch were really helpful exchanging these items for sizes that fitted. Went out of their way to find the items when they weren't on the shop floor. Definitely the most helpful branch I've visited.
23. Oktober 2023
Antwort von FatFace - READING 2
Hi Anna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
very good service
16. Oktober 2023
Antwort von FatFace - READING 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Combined ordering online with returning through a shop
I combined ordering online with returning through a shop. The whole process was straightforward and helpful.
17. September 2023
Antwort von FatFace - READING 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Antwort von FatFace - READING 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Antwort von FatFace - READING 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that you're happy with your purchase and delivery service. Take care -SK
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.