Initial order sent incorrectly. Should have been 34:12 but sent 34:10 1/2. All sorted but irritated by the girl in the local store who appeared to be working from a script and would not allow me a w... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Staff in store excellent in all ways. Directed me to website for specific items they checked were on website and wrote details down for me. Offered to order online in store but I wanted to look at sit... Mehr ansehen
Unternehmen hat geantwortet
I had a recent problem with Fatface regarding a gift card. On both occasions I went into the shop, my enquiries was dealt with one of the managers called Maxine. Whereas I had a negative experience wi... Mehr ansehen
Unternehmen hat geantwortet
Visited Exeter store to return a sale item within the 14 day return period. Very pleased to discover that the company had recently extended the returns period to for sale items to 28 days which m... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktinformationen
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, Vereinigtes Königreich
- 01392 982018
4,6
Hervorragend
280 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von FatFace - EXETER 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful staff
Visited Exeter store to return a sale item within the 14 day return period. Very pleased to discover that the company had recently extended the returns period to for sale items to 28 days which meant I could wait for an online order to compare sizes. Please note I don’t know if this change is temporary or permanent.
Thought this was really helpful after Christmas and considering all the weather events of the last few weeks.
Staff always very helpful in this store and all they can to sort out any problems.
7. Januar 2026
Antwort von FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
On line order…
It was easy to order I was informed when the delivery was made to the store
It was easy to collect
29. Dezember 2025
Antwort von FatFace - EXETER 2
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Easy to order and arrange pick up.
Easy to order and arrange pick up.
Friendly service in store at collection.
Earlier delivery than selected and reminders that it was available.
19. Dezember 2025
Antwort von FatFace - EXETER 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very good quality of clothing it is…
Very good quality of clothing it is pricey
Pay for what you get all good
5. Dezember 2025
Antwort von FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really nice tops have several in…
Really nice tops have several in different colours, they wash really well and keep there shape as well , very nice fabric and really good click & collect service and well informed when to collect it x
4. Dezember 2025
Antwort von FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwort von FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very helpful staff
11. Oktober 2025
Antwort von FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very good welcome experience…
Always have a lovely welcome experience at FF in Exeter.
Never any order problems.
As an older woman, the varying ages of staff help to make me comfortable in the shop.
Clothes are generally as described and could be returned if not. (Never had to return an item)
15. August 2025
Antwort von FatFace - EXETER 2
Good afternoon,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Lovely fit perfect jeans
24. September 2025
Antwort von FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Customer service trumps White Stuff & Zara
Had an unexpected hour to spare this morning so nipped into Exeter on my bike to buy a pair of jeans - then realised I'd mislaid the key to my lock.
Went to White Stuff and Zara, politely asked if I could bring my bike into the shop with me while I looked for jeans, / perhaps they wouldn't mind casting an eye on it against the window, as I had no bike lock and couldn't leave it unsecured. If I had uttered "dog poo" instead of "bike" I might be able to understand the panic, horror and officiousness of the responses with which I was met. As it is, (bearing in mind it's midweek and there literally were no other people in either shop to be hazarded by the bike) I don't get the logic of treating customers like they're brandishing dog poop instead of a bike plus cash - and who won't then return to spend.
In contrast, Nathan in Exeter Fat Face cheerfully said "No problem, of course, I wouldn't want to leave my bike either", indicated an appropriate space...enabling me to spend £200 on three pairs of jeans. Friendly, efficient (professional)! Nice one.
18. September 2025
Bewertung ohne vorherige Einladung
Antwort von FatFace - EXETER 2
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Exeter store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Antwort von FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good customer service,polite and…
Good customer service,polite and helpful staff,store looking fabulous.
8. September 2025
Antwort von FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy ordering and store collection.
Easy ordering and store collection.
Regular updates and communication.
3. September 2025
Antwort von FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I absolutely love the timeless style
I absolutely love the timeless style, the beautiful colour combinations, and the elegant, feminine touch in every piece. And, of course, the quality is outstanding! I’m not exaggerating when I say that 50–60% of my wardrobe consists of FatFace items. Thank you for your amazing work—please keep it!
31. August 2025
Antwort von FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality product
Good quality product, quick delivery, very pleasant and friendly staff member at pick up shop.
24. August 2025
Antwort von FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order.
Easy to order.
Lovely colour and style.
Good service in the shop when collecting item.
17. August 2025
Antwort von FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great Service and Quality Item
Very easy ordering process, and lovely jumpsuit! Great quality and fit 😊
11. Juni 2025
Antwort von FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwort von FatFace - EXETER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good shopping experience
Good product. Helpful staff. Efficient click and collect service.
26. Mai 2025
Antwort von FatFace - EXETER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
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