Customer services and process is ridiculous. Buy an item for collection in store. Item goes on sale before you collect it and you cannot get a refund an repurchase it as anything on line refunded mus... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Excellent Service. Items arrived for collection in store within the expected time frame. I was unable to collect one package in time due to the heat wave and so I called the store. They put a message... Mehr ansehen
Unternehmen hat geantwortet
The online ordering service is good. The returns to my local Fat Face shop in Amersham were so easy with the help of the wonderful staff. Makes me not worry about the sometimes ‘hassle’ of ordering... Mehr ansehen
Unternehmen hat geantwortet
I couldn't find a gift for a newborn grandchild in my local store, helpful staff advised to check the online store. I found just what I wanted, ordered it and received an instant confirmation. Email... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktinformationen
73 Sycamore Road, HP6 5EQ, Amersham, Buckinghamshire, Vereinigtes Königreich
- 01494 723353
4,6
Hervorragend
78 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Online Orders and In Store Clash of Common Sense
Customer services and process is ridiculous.
Buy an item for collection in store. Item goes on sale before you collect it and you cannot get a refund an repurchase it as anything on line refunded must go back to delivery depot. Carbon waste and also poor customer services. Why should I pay £21 more to keep an item others can get cheaper. In addition, I used carbon to travel to the store to collect. Long term customer of Fatface and I am really put off now,
9. August 2026
Antwort von FatFace - AMERSHAM
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Absolutely fantastic jacket :)
13. Juli 2026
Antwort von FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent Service
Excellent Service. Items arrived for collection in store within the expected time frame. I was unable to collect one package in time due to the heat wave and so I called the store. They put a message on my parcel allowed me to collect it a couple of days late. Very compassionate. This was the Amersham Store. Thank you!
9. Juli 2026
Antwort von FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I ordered some sale iems on line and…
I ordered some sale iems on line and collected the in store a couple of days later. Very efficienf and friendly staff.
Ver satisfied.
5. Juli 2026
Antwort von FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Clothes in General…
Clothes are of high quality and FatFace always deliver.
The staff are always polite and helpful.
18. Juni 2026
Antwort von FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwort von FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Shopping and returning online ordering service is good.
The online ordering service is good.
The returns to my local Fat Face shop in Amersham were so easy with the help of the wonderful staff.
Makes me not worry about the sometimes ‘hassle’ of ordering and returning online goods.
9. Juni 2026
Antwort von FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service
Lovely easy to wear styles.
Easy to order
Friendly customer service
25. Mai 2026
Antwort von FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely stuff
Lovely, lovely clothes at Fat Face and always good quality. Yes expensive but you do get what you pay for.
3. Mai 2026
Antwort von FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order and collect
Easy to order and collect. Staff were friendly and helpful. A fuss-free experience
1. Mai 2026
Antwort von FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Welcoming service
Had a very nice experience in the Amersham branch earlier, an employee named Millie was very welcoming and positively chatty. Will be visiting again soon!
15. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwort von FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great leggings.
Easy ordering and collection from store, great quality leggings and lovely storage bag
13. Januar 2026
Antwort von FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellently made products collected in…
Excellently made products collected in store. Updates on delivery.
3. August 2025
Antwort von FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Beautiful dress
Beautiful dress
Efficient & convenient delivery
Friendly & very helpful shop assistant
😊
4. Juni 2025
Antwort von FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I was seen to promptly when I…
I was seen to promptly when I approached the counter to pick up my order
The assistant was pleasant and efficient
A very good experience
20. Mai 2025
Antwort von FatFace - AMERSHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Friendly helpful and efficient staff
Good range of clothes, efficient and friendly staff
18. Mai 2025
Antwort von FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great handbag
Great handbag, bought it online, in sale. Very quick delivery to my local Fat Face shop. Can’t fault it 😊
4. Mai 2025
Antwort von FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Returning to my local store.
I’d ordered a top in 3 different sizes and had them delivered to my local store so that I could try them on there and get a refund for the 2 that didn’t fit me. Staff were friendly and I had no problem with trying on the tops or getting a refund. I shall probably do the same with my next purchase.
30. April 2025
Antwort von FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quick service and everything delivered…
Quick service and everything delivered when I was told it would be
10. Januar 2025
Antwort von FatFace - AMERSHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.