Fast Track Removals & Services Ltd Bewertungen 73

TrustScore 4.5 von 5

4,6

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I recently used Fast Track removals and services. I was really impressed with the overall service. They were really professional thru out the day. They worked efficiently didn’t rush and made sure e... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Fast Track Removals moved a complete recording studio with furniture from temporary storage to my renovated studio at home. I must say that the three guys provided were brilliant. They took great car... Mehr ansehen

Bewertet mit 5 von 5 Sternen

From first speaking to Dwayne to the successful conclusion of our removal and clearance, everyone involved was 'can do', professional, friendly and easy to deal with. The guys also work really hard, a... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Our move was first class from start to finish and what a huge weight it took off our shoulders. Adrian and Mo were professional, polite, friendly, helpful and clearly are the perfect team, as... Mehr ansehen

Unternehmensdetails

  1. Umzugsunternehmen

Vom Unternehmen geschrieben

Whether you are moving house or moving offices, downsizing, or relocating we are on hand to assist you. With a variety of vehicles within our reliable fleet we can ensure to provide you with adequate space and professional movers to ensure your removal runs smoothly. Based in Tonbridge, covering Kent, London and the rest of the UK. There’s no job too big or too small! We boast 5* Google Reviews, CheckaTrade , Moveassured and AIM accreditations and are partnered with global organisations such as The Big Yellow Self Storage , Furniture Village .


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

73 Bewertungen

5 Sterne
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Hat 33 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

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Bewertet mit 5 von 5 Sternen

First Class Service from a First Class Team!

From first speaking to Dwayne to the successful conclusion of our removal and clearance, everyone involved was 'can do', professional, friendly and easy to deal with. The guys also work really hard, are careful and remained cheerful throughout even when faced with carrying a large, heavy sideboard down 6 flights of stairs! Dwayne also organised a team to clean the property after the move who were also first class. Don't hesitate - book Fast Track Removals and Services.

29. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

£250 for an incomplete job!

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Cherrelle Hinds-Swaby
Local Guide·109 reviews·22 photos
I was extremely grateful that they agreed to come and put up my greenhouse which should've taken three hours £150. Unfortunately, there were two pieces missing and a metal rod that wasn't right, but could've been rectified by drilling a new …More
Photo 1 in review by Cherrelle Hinds-Swaby
Photo 2 in review by Cherrelle Hinds-Swaby
Photo 3 in review by Cherrelle Hinds-Swaby
Photo 4 in review by Cherrelle Hinds-Swaby

Mike Watt
Local Guide·14 reviews·3 photos
3 weeks ago
New
Cannot recommend Fast Track highly enough. Dwayne was super helpful in the coordination and the quoted us a very reasonable price that reflected the actual contents not some arbitrary bedroom multiplier. Carl and the team were fantastic on …More
Photo 1 in review by Mike Watt

Fast Track Removals & Services Ltd (owner)
3 weeks ago
Hi Mike

Thank you for your amazing feedback the team will be delighted with this .

We always strive to provide the very best service so thank you we really appreciate this .

The team hope you settle in well and if you need anything in the future please do let us know !

Best Regards
Team Fast Track Removals.

Tim Borland
Local Guide·65 reviews·59 photos
a month ago
Incredible service, end to end from Fast Track Removals!
I have been working with Craig and the team since the Red Leaf Removal days, this being my 3rd service with them. This was a complicated move, from Medway to …More
Photo 1 in review by Tim Borland

Fast Track Removals & Services Ltd (owner)
a month ago
Thank you for your fantastic review, Tim! We're thrilled to hear that your experience with Fast Track Removals was exceptional and that Craig, Dean, and Valde made your complicated move seamless. Your recognition of their professionalism and hard work means a lot to us. We truly appreciate your loyalty and highly recommend you to others as well. We look forward to assisting you with any future moves!

Brian Meadmore
1 review
3 weeks ago
New
Just used Fast Track for the second time. Great service. Very pleased with the whole experience. On time, polite, careful, had all the right kit. The key to this company is the employees who really make it work. Dean and Tyron couldn't have been more helpful. Great guys. Would highly recommend

Fast Track Removals & Services Ltd (owner)
2 weeks ago
Thank you Brian for using our services once again .

The team will be delighted with this amazing feedback.

Thanks once again !
Cherrelle Hinds-Swaby
Local Guide·109 reviews·22 photos
4 hours ago
New
I was extremely grateful that they agreed to come and put up my greenhouse which should've taken three hours £150. Unfortunately, there were two pieces missing and a metal rod that wasn't right, but could've been rectified by drilling a new hole to make it line up. The job couldn't be completed, but I was charged £250, the greenhouse cost £229 🤣🤣
When I contacted Dwayne and explained that most people who are doing DIY check to make sure all parts are there before carrying out the job. He then told me that I could've checked for the parts prior to the job being done.
I would like to know who would open such a package with small screws, materials that if broken could cause him harm, just to have it knocking around in the house with a six year old Autistic child running around? If I could've done it myself, I would've checked. God don't sleep!
It's a shame Craig is no longer there, he had good business principles and cared about the people who used his company and would've been fair!
Forgot to mention the Lunch and cigarette breaks, which is what the extra time is!
Ty did his best to make it happen. He worked hard whilst his colleague was sitting and on his phone.
Unfortunately, his money hungry boss/so called Director, blocked me before I could give Ty my gift to him. I was very upset and they left before I could speak to him. Ty you are a really nice young man and I wish you well!

13. Juni 2025
Bewertung ohne vorherige Einladung
Fast Track Removals & Services Ltd-Logo

Antwort von Fast Track Removals & Services Ltd

Dear Cherrelle

Thank you for your review. I’m genuinely sorry to hear that your experience didn’t meet your expectations.

As discussed before the booking, the agreed rate was £50 per hour for a minimum of 3 hours for two of our team members. Our staff arrived on time and began building your greenhouse, which was still sealed in its original box. Unfortunately, it became apparent that key parts were missing and one component was faulty, which meant the build couldn’t be completed safely or properly.

While we understand your frustration, our team worked in good faith based on what was provided. As a removals and assembly service, we trust that items supplied by the customer are complete and fit for use and we can’t be held responsible for manufacturing issues with unopened products.

Regarding the team’s conduct, they did take a short break during an extremely hot day a standard and necessary practice to ensure safety while working outdoors. From our side, both team members carried out the job professionally. We appreciate your kind words about Ty we’ll make sure he hears them.

Lastly, I’d like to clarify that you were not blocked. In fact, we received your message about wanting to give Ty a small gift, which shows communication remained open throughout.

We’re proud of the strong reputation we’ve built at Fast Track Removals and always aim to treat every customer fairly and with respect. I’m sorry you feel let down on this occasion, but I hope this clears up some misunderstandings.

Wishing you all the best,

Dwayne Patrice
Director – Fast Track Removals & Services Ltd

Bewertet mit 5 von 5 Sternen

Amazing Experience

Dean and Valde helped me with my move today and they were so friendly and made the transition so easy and efficient. They called ahead of time to let me know they were on the way which was helpful. I really appreciate all their help and will recommend anyone I know. Thank you.

30. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great service

Great service, very professional and the guys were really friendly and helpful, thank you for a smooth and swift moving day!

26. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

No job too small

Only needed one item moving, but it was no trouble getting that done at a reasonable cost and at a mutually convenient time for the collection and delivery. Polite, and careful removal team, who were also happy to get the item in place in the room required.

2. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service, easily the best removal company I’ve ever used!

My family and I were moving from a five bedroom town house in London to a similar property in Hampshire and I was dreading it. I was very stressed but after speaking to a number of companies I chose this one. Dwayne, was very thorough and took his time to understand our needs. I felt confident that they would do a good job. However, Dwayne and his team did an excellent job, they really performed wonders. They were on time (actually they arrived a little early), got straight to work, they were super efficient, friendly, respectful and caring. They were also fun and worked great together as a team. Without a doubt they provided the best moving service I have ever experienced, I would recommend them to anyone wholeheartedly!

18. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Furniture Removal

Fast Track Removals were absolutely brilliant and worth every penny. The two guys who moved our staff were kind, polite and careful with our furniture.

1. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

We had the best experience with the Fast Track team…

We had the best experience with Dwayne and his team yesterday, moving us from London to Margate. They were all so warm and friendly and super efficient. We knew our move was in the best hands and they made the experience of our big move so lovely from start to finish. Highly HIGHLY recommend.

31. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Moving day was made easy by the team

Moving day was made easy by the team. They were polite and efficient. Once we arrived at the new property, the car park was a bit far from the main entrance, the problem was solved as the guys came up with a good solution.
Second little issue, my sofa was too big for entry. Again problem solved the issue by discussing the matter and before you knew it, the sofa came up and through the balcony doors.
After the team had left, noticed accidental damage caused to TV aerial... reported it and the matter was dealt with the company manager himself and was so helpful and got everything working again by taking the TV away for a quick repair.
Absolutely no complaints!

12. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Dwayne and his team were fantastic.

Dwayne and his team were fantastic. Price was good, they arrived exactly on time and had all the right equipment. They were cheerful and friendly through the whole day in spite of many stairs at the destination! Everything was delivered to our new house without a scratch.

I would definitely use them again.

6. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service - faultless move

Our move was first class from start to finish and what a huge weight it took off our shoulders.

Adrian and Mo were professional, polite, friendly, helpful and clearly are the perfect team, as they worked together, without any fuss, to make our move go smoothly, without any problems whatsoever.

They used covers for doors and furniture, and put items in various rooms, wherever we asked.

Huge thanks to Dwayne for arranging the move, and to Adrian and Mo for all their hard work, for which we are really grateful.

We would 100% recommend their services.

2. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A great job done

Adrian and Valdi did a great job helping me get a lot of boxes out of my flat and into storage - they were both polite and efficient, I'm very happy with the job. Will be back in touch when the time comes to get the things out of storage. Thanks!

24. Februar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Disappointing despite the reviews

I was introduced to removal by a friend who trusted them soo much.I am happy she is a witness to what i am writing,It all happened on the 15/11/24.I had to move my things from storage to my new place.Apparently it is the same removal that moved the things to storage ,hence it is just right calling them so they can assemble the things back.
On delivering my furniture,things were missing,my curtain rails,part of the dining table accessory and accessories to assemble my ward robe.
One of the movers said they will return to fix things and that when he gets into the van he will send a text of what to buy to fix them,,so i made full payment giving them the benefit of the doubt which my daughter was not happy about as she did not trust them.
Alas they NEVER got back me.I sent several messages ,called several times just like the young woman said was exactly what happened.A month after my daughter sent a text to DWAYNE whom we were told owns the services,saying he should fix the missing things so that it does not get messy.Dwayne claimed that was a threat and i said no it is no threat however to ignore the text.
Here we are today,it got messy just as predicted.
9 weeks ago Dwayne visited to fix things and then he said the missing part of the wardrobe was not complete.I gave him the missing part of the dining table to fix(glass dining table) and after doing it ,carried it flimsly and then broke the metal bit.That was the end of the table.He ordered me a new curtain rails.Yes it was an accident,I bought another dining table.,I immediately contacted the wardrobe company and within a week the part was delivered.My friend who introduced me has been around and was like,i cant believe this ;it seem they have expanded and lost that good customer relation they had.
I am sending this today because it is exactly 13 weeks today.They keep giving dates and dont turn up giving excuses as they said to me earlier to forget about the wardrobe doors and use the wardrobe that way.Who does that,so things could be falling out.This is a glass door that almost fell on my grand daughter in december.I have decided to take it further for the stress they put me through and money spent

15. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

So happy I chose Fastrack Ashford

So happy I chose Fastrack Ashford. The lads were so professional, speedy and kind - wasnt the happiest day for me but they cheered me up no end. Keenly priced and I wouldnt hesitate to use them again or recommend them to others. Thank you!

17. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I am very pleased with the removal…

I am very pleased with the removal service they gave me last Saturday. The four guys conducting my removal were very friendly and did all they could to make my move as smooth as possible. They went the extra mile in reassembling various bits of furniture and before they left asked me if there were any large pieces of furniture that I wanted repositioning. I definitely recommend Fast Track Removals.

14. Dezember 2024
Bewertung ohne vorherige Einladung

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