Excellent service. Had some queries regarding extending an annual policy and customer services where prompt with a response and ansered all our concerns.

Today on 13 June 2025, I purchased a travel insurance policy from Expatriate Group but the sum of US& 37 was deducted from my card twice.

Policy ref:
T13674/25/00
Could you kindly return the extra US$ 37 which was deducted from my account immediately.

I am a loyal customer and I am surprised why you deducted this amount twice.

Thank you for your coordination and assistance.

Warm regards,

set up of international business travel insurance appeared to be efficient. Good at this stage.

I renewed my policy but needed to change my country of residence. It wouldn't update initially, but I got help from the online live chat person. Great service. Many thanks.

As an expat living outside the EU this company offers a fair solution to my European travel insurance needs.
It could be improved by offering a policy for Worldwide, excluding the USA.
This would be much less expensive than the current Worldwide policy, which I do NOT buy as it is overpriced for my needs.

Simple and easy online form. Fast.

There's not many companies that do one way travel. This one does. I'm travelling from Manchester to Singapore and got a reasonable price (£34).
This is my first time with the Expatriate Group, but I will be requesting a price from them again.

The rating is based on the buying process which was very easy and well explained with clear documentation provided. I was given a range of benefit schedules and a range of excess amounts with a simple table giving the prices for each combination. Everything was completed online.

I hope that should the worst happen and I have to make a claim, that process will be as straightforward.

Your chat service was great, Karen whom I was talking to was helpful, very prompt and clear. Thanks

Simple, no nonsence quote and well explained.

The ease of the transaction. All the information is available online and the process to obtain the insurance seamless.

Very good online help

I did not receive Hakima's policy documents after purchase.

Great communication and very polite member of staff.

Policy purchase of travel insurance is quick and easy

I highly recommend Expatriate Group Insurance. I had the unfortunate experience of injuring my knee while skiing in Japan, but thankfully, Expatriate Group Insurance made the recovery process much smoother. From prompt assistance to clear communication, they handled everything efficiently, ensuring I received the necessary care without added stress. Their professionalism and support truly stood out, making them a trustworthy choice for anyone seeking dependable travel insurance.

Been using this insurance provider for the last couple of years. Easy and simple purchase.

a very easy progress for renewal and although we have not had to claim on anything, i feel confident this will be smooth also.

I've been paying £150 per month for private insurance with the Expatriate Group, trusting that if I ever needed support, I would receive it.

Unfortunately, when I recently sought cover for basic diagnostic blood tests after developing new and unexplained symptoms (including fatigue, hair loss, and weight changes), my claim was immediately rejected on the basis of “pre-existing conditions” — none of which relate to what I’m being tested for.

Worse still, some of the conditions they listed were historical, not treated within the last 30 months, and completely unrelated to the symptoms I presented with.

It feels like I’m being penalised just for having a medical history — even though their own policy states that only treated or advised conditions count as pre-existing. I wasn’t even asking for treatment — just answers.

As a customer, I feel let down, unsupported, and like I’ve been paying into a system that’s quick to take my premiums but just as quick to look for reasons not to pay out.

I’m now escalating this through formal complaints channels and considering the Financial Ombudsman.

If you're paying for peace of mind, make sure your provider actually honours that when it counts.