I bought an R8 ER32 collet chuck made by Omega. I found that there was a manufacturing defect with the draw bar thread causing it to bind up on the last few threads. I emailed customer service and Jos... Mehr ansehen
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Das sagen Bewerter
I’ve been using EW Equipment (ewequipment.co.uk) for a few years now, and they consistently provide excellent, friendly service with prompt delivery. They offer superb quality tooling, including their... Mehr ansehen
Bought some solid carbide 4 flute end mills as well as a couple of ER25 collets. Delivery excellent, a couple of days by Post Office after ordering. As always order enough to get free delivery. Cut... Mehr ansehen
After writing a review about the terrible customer service I received the company emailed mr explaining they seen the reviews and then decided not to return the goods I had returned that they deem... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
EW EQUIPMENT - Suppliers of Precision Engineering tools, Milling and Drilling Tools, Threading, Work Holding, Tool Holding and much much more.
Kontaktinformationen
11 Worcester Road Cheadle Hulme, SK8 5NW, STOCKPORT, Vereinigtes Königreich
- 0161 485 8730
- sales@ewequipment.co.uk
- ewequipment.co.uk
3,8
Gut
287 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Excellent customer service
I bought an R8 ER32 collet chuck made by Omega. I found that there was a manufacturing defect with the draw bar thread causing it to bind up on the last few threads. I emailed customer service and Josh replied the same day. He asked for photos of the fault. He then contacted Omega and they sent out a replacement directly to me. Most companies say they have excellent customer service but its only when things go wrong you truly find out. So excellent customer service from EW Equipment and Josh.
30. Januar 2026
Bewertung ohne vorherige Einladung
Poor behaviour
After writing a review about the terrible customer service I received the company emailed mr explaining they seen the reviews and then decided not to return the goods I had returned that they deemed unreturnable. So basically weaponzing there position of trust.
If the goods are deemed not fit for resale my question is why have you not sent them back to me after I contacted you and asked for my product back
Poor poor effect
3. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von EW Equipment
Hi Mr J Dhillon,
Thank you for your feedback and for sharing your experience with us. I appreciate you taking the time to express your concerns regarding the handling of your returned goods.
I understand that you feel our decision to deny the return was unfair. I want to clarify that our return policy explicitly states that all returned items must be in their original packaging and include all original stickers. This policy is in place to ensure a quality experience for all our customers so that any returns can be resold. What you returned couldn’t be resold.
Hope you understand.
Thanks Matt
I’ve been using EW Equipment…
I’ve been using EW Equipment (ewequipment.co.uk) for a few years now, and they consistently provide excellent, friendly service with prompt delivery. They offer superb quality tooling, including their own brand, and can supply nearly any brand I’ve requested. While I did encounter a small issue with a 6mm plug tap not matching the photo, their customer service was responsive and offered a refund. Overall, very good products at reasonable prices and fast delivery. Would definitely recommend and use again. Four stars.
14. Oktober 2024
Bewertung ohne vorherige Einladung
Can’t recommend EW equipment enough
Can’t recommend EW equipment enough! I started using EW a few years ago when my haimer gauge broke and they were the only people I could find who would help me. Since then I’ve moved to using them for everything! Nothing is too much trouble! Their own brand tooling is superb quality and they can supply basically any brand tooling I’ve asked for!
11. August 2022
Bewertung ohne vorherige Einladung
Wrong tap badly advertised.
I purchased an 6mm plug tap and the photograph showed a flat ended tap that would have been as described and ideal for the job.
However when it arrived it wasn’t flat ended but the same as the tap I already had.
When I contacted EWE they explained the flat ended taps only started at 8mm and the photograph was generic?
I was asked if I wanted a refund and I said yes but as yet I haven’t heard back?
11. August 2022
Antwort von EW Equipment
Hi,
We haven't received back any further info that you needed to return your order, as we heard nothing we presumed you wanted to keep the tap.
Please email
info@ewequipment.co.uk and we will sort this for you.
Great service as always
10. August 2022
Micro cutters
Had very small fine cutters at reasonable price, just what I needed,Very good products and delivered very quickly.
8. August 2022
Great batteries
Excellent service, prompt.
Items charged up well and worked fine… brilliant.
18. Juli 2022
Excellent friendly service
Have used EW equipment a couple of times now. Excellent, friendly service, prompt delivery. Will definitely use again.
15. Juli 2022
Pleasure to deal with.
11. Juli 2022
Great first impression
Great service. This was the first time I have ordered from this company & first impressions have been great. The website was simple to use & informative. Delivery was as expected.
7. Juli 2022
Exalant service fast dispatch quality…
Exalant service fast dispatch quality tooling at sensible prices
1. Juli 2022
TiSiN coated endmills
I bought TiSiN coated endmills to replace ones that were getting blunt. These new ones are far and away better quality and much sharper than my previous ones. Being new to model engineering I have only used them for a short time on brass and they cut cleanly and leave a good finish.
Highly recommend.
16. Juni 2022
Good products and excellent service
Good products and excellent service. Really quick delivery. What else could I want? Thanks.
8. Juni 2022
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