everyhuman.com.au Bewertungen 

Bought myself some shoes and they seemed great so bought both kids some as well. Within a few months the zippers were stuffed on one pair of kids shoes and the other kids shoes looked really worn. I sent an email about the broken zipper which took 2 weeks for them to respond to, then it required a long form to fill in and another 3 week wait before we heard anything. During this time, the pair I ordered for myself started showing signs of wear (holes in the material) and I don't even wear them every day.

We finally had the faulty shoes dealt with after more than a month but they couldn't replace, we were given a voucher. I don't even want more of these shoes, at least Kmart shoes last till my kids grow out of them and at a 10th of the price. I don't want to spend the voucher, I don't want to try and have my worn shoes dealt with I just want to be done with this useless company.

I have now emailed them to ask for a refund instead of voucher, so I guess I'll wait another 2 or more weeks and see what they say.

Absolutely terrible experience.

I ordered a pair of shoes on 25 May because the website stated they would be dispatched on 28 May. Fast forward to 22 June, almost a month later, and the shoes still hadn’t been shipped. Even worse, the company couldn’t tell me when they would actually receive the stock.

What frustrates me most is that they continue accepting orders and taking people’s money despite having no clear idea when products will be available. If you don’t know when stock is arriving, don’t advertise dispatch dates that give customers false expectations.

These shoes weren’t just a casual purchase. They were needed for my son’s orthotic splints, and the delay affected his appointments and ongoing care. I had to keep telling his orthotist that we were still waiting because the supplier couldn’t provide any meaningful update.

Customer service was polite, but after weeks of waiting, repeated follow-ups, and no real answers, “sorry for the delay” only goes so far.

In the end, I had to cancel the order and request a refund. After nearly a month of waiting, that’s not customer service—it’s damage control.

I would never order from this company again and would strongly recommend looking elsewhere if you actually need your items within the timeframe advertised.

I had previously purchased multiple pairs of Inclusion Too shoes. Initially, these shoes were a quality product but in more recent times, the zippers were breaking. I always felt they were probably past the 'refund'/'replacement' stage as I had worn them longer than a month or two so hadn't bothered to attempt the refund process.

More recently, however, a zipper broke within the first 100 metres of wear. I advised EveryHuman who requested that I complete a very detailed return form. I completed it as requested. 6 weeks later I am yet to hear from them despite multiple emails from me requesting an update. They have completely ghosted me.

I am currently in the process of lodging a complaint with fair trading and am now discovering that they may not even be an Australian registered company!!

Fantastic shoe for my husband. Great service, fast delivery.

This company raises the prices of everyday products and rips off NDIS participants. Lately they are also charging a mandatory 65 dollars on top of all NDIA orders. Slimy company. The government's thinking of cutting lots of participants funding and it's because a company like this, that we have issues with budget They rip off hardworking taxpayers money which I'm sure the community would prefer went to an actual cause that helped people within the NDIS. I've delt with many companies when purchasing items with NDIS funding and this is the worst one I've come across. Hope they get what's coming to them real soon.

Total SCAM!! I ordered several pairs of underware & received the wrong order. I took photos & contacted them about the problem. I was assured that the correct order would be sent out immediately. Its now weeks later & Ive sent 3 emails because nothing has arrived in the post & I've received no further emails from them regarding the issue. The customer service is non existent! I do NOT recommend this company & will not be buying from them ever again. BEWARE!

Have requested refund for two pair of boots which we have haven't received. Ordered November 2025 taking money from Special needs people and not supplying goods is disgusting.

This was a wonderful business to deal with. Staff very helpful. The sports shoes are amazing. So easy to slip your feet into with the double zip fabulous especially if you have foot problems. Very quick service.

The return policy is a long essay and in the beginning it mentions they'll happily take any refunds or do exchanges if the item doesn't fit. I didn't read to the end - and upon my request i looked and the complete end of it says it will not take socks. Had it been represented honestly from the beginning not purposely left literally at the end - i would not have purchased.

Buyer beware: On the 14/11/25 I bought 3 pairs of shoes through my NDIS Funding to fit my AFO’s. 1 pair didn’t fit and I didn’t receive my free gift. I emailed them to say I wanted to return 1 pair for an exchange, they were slow to respond, they don’t won’t answer or return phone calls. The emails says return via link below, but there is no link? I emailed again to state that there was no link, so they sent another email with ‘click link below,’ again no link… numerous emails with generic responses. We are now almost into March, and I am beyond frustrated.
(Support worker writing on the behalf of client-in her own words)

Ordered 3 pairs of shoes, using my sons NDIS funding at the start of November, have been told multiple times they are due to arrive in Australia, will be shipped within 48hrs etc and still nothing it’s now the end of January. School starts in 24 hours ish and I have no shoes for my child that will fit him with his AFOs. I have emailed asking for a refund, no reply, called, can’t get through. My only option is to now raise it with the NDIS and plan manager as a misuse of Funds on the company’s end. Shame on you for taking advantage.

I wrote a review on Monday te an order placed last November for shoes for my daughter.
This is an update.
I contacted Every human both by phone and email and was promised that I would receive a confirmation within 48 hrs of the item being dispatched.
It is now a Friday - over 72 hours later- and I've not seen any sign of an email.

On 5th Nov 2025 I ordered a new pair of shoes dor my daughter’s birthday, 27 th November. They weren’t currently in stock but the websites said they would be available after mid November.
No shoes arrived.
On 28th Nov I both rang and emailed re the failed arrival. Response email was that they still hadn’t
arrived in Australia.
I asked for a refund.
I then hoped they’d be available for her for Christmas. But my wait was in vain
It is now Jan 20 and enough is enough. I’ve phoned and got the same message as always. High volume of phone calls etc etc. i’ve emailed again and again received the standard stock reply- our policy is.. nothing related to my request and no indication my email has even been read.
Not sure where this is leading but I suppose I will have to take it further?
Update:
It’s now Feb 2 nd. Shoes were delivered Friday after many excuses for the delay. But at least the issue is resolved. Thank you Everyhuman.
Shoes are gorgeous. My daughter loves her Billy shoes.
I’m happy with the outcome but will be hesitant about buying fro this company again.

Hi I purchased size 10 runners from every human. They were way too big so asked for an exchange, to a size 9. This was promptly enacted. My problem
Is that when I tried the shoes on they were so uncomfortable I couldn't walk. So hard, and heavy and rigid. They were pressing into my ankles and hurting. I asked for a refund as I can't wear them (and they are correct size ) but they won't refund due to the fact I bought them on sale.
I am unhappy with the product, and the service and disappointed because they looked perfect.

Edit: They have contacted me and solved the problem. Rating has changed according to the experience.

They advertise their products as being inclusive and supportive for people with disabilities, but unfortunately, their customer service doesn’t reflect that.

I purchased two pairs of discounted shoes for my son’s new set of AFOs. I usually size up by two sizes, but this time the shoes ended up being too big. As we are leaving overseas very soon, I quickly placed another order for the same shoes one size down, hoping to return the first pair for a refund.

The website stated that discounted shoes are only eligible for exchange or store credit, not a refund. I still reached out via email to explain our situation, but the response I received was nothing more than a generic script that didn’t address my actual request or circumstances.

In the disability community, empathy and flexibility matter. I wish their customer service reflected the same understanding and support that their marketing claims to stand for.

I returned shoes that were the wrong size and am still waiting for my refund THREE MONTHS later. They initially responded to email correspondence but after confirming they received the shoes back I haven't heard from them again. I've emailed multiple times, called & spoke to someone who had to speak to their boss (never heard back), called & left a message & received a text reply saying to email. It's beyond ridiculous. I just want my $124.95 back.

I made my first purchase with EveryHuman recently and was very happy. Firstly, purchasing was easy and straight forward. Then, the product, true to size, 'wide' is a true 'wide' fit - unlike many other brands. Not only are the shoes I purchased extremely comfortable, they look good - a simple combination of things that many other companies seem to get wrong. I have already made a second purchase with EveryHuman.

I am sometimes hesitant to order online but after reading the ads for EveryHuman inclusion too shoes, my arthritic feet encouraged me to try them. Now they are the only shoes I can wear all day and still not have sore feet at the end of the day. I am so impressed with them that I now have four pairs. And for an online service I have been able to contact them a few times and received amazingly quick responses and lots of help in ordering

The customer service team at EveryHuman could not be more helpful, I really needed extra wide width shoes and their team asked for my measurements and gave me style and sizing help - the absolute best, I love my Billy’s and I will be back

I have wide arthritic feet, bunions & Mortons Neuroma. I have FINALLY found a shoe so comfortable I can wear them all day. I shall purchase again.