Euro Car Parts Bewertungen 

I thought it was just me, but reading the reviews a lot of people are having the same issues. I stopped using euro car parts a couple of years ago to constant failed deliveries. I have them another 2 years before trying again, same issues. Items just do not arrive. Delivery driver is a top bloke, other than that utter rubbish.

They never return phone calls, Poor customer service, used to be good, Not anymore.
Try elsewhere seems to be what everyone else is doing.

DO NOT RECOMMNED!! Me and my family have used this company for years and after my last order, I won’t bother. Order parts, (Hayes) order never came, 13 emails back and forth with customer service with no avail, just continuous to say they couldn’t see a delay with order. After hearing nothing from them in 5 days, Nearly 4 weeks later. I’ve requested a refund and instantly got a response (shocker!)
To be told I have to wait for my refund request to be acknowledged (no timeframe) and if the last couple of weeks are to go by I’m not betting anything on getting my refund) to then have to wait another week for it to be processed. DO NOT RECOMMNED!!

If I could give no stars I would. Shocking customer service, supplied the wrong part would not refund or exchange for the correct part. Would not ring back when they say they would.
I will not ever be using euro car parts again and advise anyone else not to either

I was using ECP years ago as a supplier of parts to my garage. But when i see what prices they have now , i think i can't punish my customers that bad. So moved to other shops. What is wrong with you guys ? I know there must be profit but not like 3xprice than in other shops.

Crap, Argyle St Birkenhead had a great lad on the counter who dealt well with being on his own, the poor bloke there now can`t cope, three times I went to pick my order up and on my fourth attempt today I got told that what I had ordered and paid for was out of stock, the poor lad needed help and none was forthcoming from the other members of staff that could clearly be seen wandering around in the background.

DO NOT USE EURO CAR PARTS!!!!!!!!! Urgently needed car battery (I live in a rural area with very poor public transport) to get to appointments and work so ordered premium next day service with notice of delivery for 1hour time slot. They did not uphold the terms of their contract and advertised falsely. Once I'd weedled my way through their customer support bots I got through to a human who kept saying it was "unfortunate". They have a "system error" which means that they can't use DPD afterall to deliver car batteries and so chose cheapo never-delivers- within-2-weeks Evri instead, while still taking my premium payment. If I'm lucky the battery will arrive at all, I might find it on the road in the rain or at some other random address. EuroCarParts & Evri = the dream team! Funny how they're able to take immediate payment but it's a week to recieve refund of delivery charge. I wanted to cancel order for full refund so that I could get a battery some other way but THEY REFUSED. Bearing in mind I had to contact THEM to find out why I had no delivery imminent.

can't get though - didn't receive refund

Disappointing service from the owner. Not satisfied and will shop elsewhere

Ordered on a Sunday, not heard anything by the Friday. Called, waited on hold and the line just cuts you off. Website just says order received. Poor. I suspect the order will get cancelled by them.

Bought a strap wrench. It broke first time I used it. They refused a refund, even though the tool was not fit for purpose.

Completely misleading website.inaccurate images and descriptions. I Searched for rear brake pads that fit my car. A number of brands pop up cheapest is Shows jjust a picture of the pads, the more expensive pads are advertised as brake pad sets and show calliper guide pins alongside the pads and the most expensive brand shows an image of pads, clips and guide pins. I need pads and pins so chose the more pads with the pins. Only pads arrived no pins, raised a complaint to be told the pads don’t include the pins and that I
would have to pay to return the item. Can’t trust the images or descriptions on their site I would avoid using Euro car parts

Gave the branch the car reg and ordered brake pads and discs too the car to the garage to be told it's the wrong pads and discs even though the reg was put in . Tried to explain this to the brach but they kept saying that we ordered it wrong. Absolutely joke of a company and shocking customer service will never use them again

Euro car parts Norwich, one person serving, slower than a sloth and rude. Several people waiting, been here 20 minutes!!

All Euro parts are rubbish, my location Euro parts is Bristol Filton , if you go there you will be treated like they are so offended why you are there ? Staffs are very rude even manager do not care about contacting you when you make a complaint . Head office also do not care about you . I guess they have made some regular customers like me so no cares . But that is harming their brand they don’t even know as like me so many peoples are now using GSF where you get proper polite and knowledgeable customer service. Any garage use Euro parts to source parts I never let them do my cars . Euro part you are disgrace and stop selling that low quality parts and stop abusing customers.

Despicable, rude and obnoxious. Never experienced such appalling customer care and disrespect. Online they claim and quote, 'we always aim to provide the best service possible'. This is an outright lie. The incompetence is breath taking and any attempt to put things right is non-existent.

I was here to collect my online order 5 minutes after the opening time. No one was there at reception. I understand they were busy in office but a member of staff ( named Chris who actually came late to work) rudely said “ what are you doing here, you shouldn’t be inside while no one is at the reception” . This was very unethical and inappropriate. People with this attitude shouldn’t be employed or at least should have their basic manners training.

Tragedy, I ordered parts and website said the same day delivery. 4 days in and still no parts, customer service absolute joke, even bot is a mistake. Website said it was delivered but no parts delivered and nobody is answering, I have no words, avoid at any cost!

Purchased the am tech spring compressors while awaiting the arrival of the velvour ones and I have got to say the am tech ones are the worst ones I've ever experienced let alone the most deadly multiple times the spring on full compressor let go in to my hand fore arm and face shouldn't be selling these products and patently willing to compensate or refund

Ordered spark plugs with discount code only one my car needs 3 had to buy 2 more had to pay full price just found them on amazon for 3 £15.99 euro car parts very expensive