Euphoria One Bewertungen 

1.060
•
TrustScore 4.5 von 5

4,7

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I have been using Euphoria one for a few years & the service is always over & beyond . Always so helpful & knowledgeable about the products . The quality of the hair is excellent . Yesterday I w... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Absolutely amazing hair wouldn't buy from anywhere else and trust me ive tried all of other major stockists...I highly recommend and know it can also be dyed styled etc no problem and quality always... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Used euphoria one now for the past two years, the hair is always beautiful quality and lasts for my clients, the extra thick is stunning hair. Also the new messages service is just fab, had a p... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I’ve been using Euphoria one for my nano hair extensions for years! Always happy with my hair no matter what grade. Great customer service. Thanks so much

Unternehmensdetails

  1. Beauty & Wohlbefinden

Vom Unternehmen geschrieben

We source and manufacture some of the best quality hair in the world. At Euphoria One Hair Extensions we pride ourselves in supplying the UK with excellent quality human hair extensions. We work tirelessly to provide a professional, helpful and caring customer service and have a professional team on hand to deal with any query you may have.


Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

1060 Bewertungen

5 Sterne
4 Sterne
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2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 75 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

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4,7

Alle Bewertungen

(1.060)

94 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

The best hair in the market!

Absolutely love this brand! Have worn many different brands over the years and Euphoria One are by far the best! The hair is fantastic quality, lasts for at least a year (even the blondes). The hair stays silky and soft, my clients absolute love the hair. There would be an uproar if I ever changed brand now! <3 x

6. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Dont waste your money.

I ordered a two-piece set of clip ins to help with thinning hair and received the items within two weeks. To say I'm disappointed with the quality is an understatement. They look and feel like synthetic hair and there is are bald areas at the top of both clips.
I had to open the pack to see the pieces and when I complained to Euphoria they emailed to say that the items couldn't be returned because the pack had been opened....despite me advising that there were bald patches - how can you check the items (that arrived in a paper bag!) without opening the pack!
I've since used the hair pieces once but the clips are fiddly, got stuck in my hair and were really difficult to clip in and to remove.
All in all a disappointing purchase and not value for money, poor quality item. I'm sure there are better quality items out there for less money.

12. August 2025
Bewertung ohne vorherige Einladung
Euphoria One-Logo

Antwort von Euphoria One

Good Afternoon Louise,

We have tried to reach out to you via TrustPilot as we're struggling to locate any query under this name, or any order for this matter.

We are always here to help and support our clients, so if you're able to reach out to our customer care team, I am sure we can get this resolved for you.

We look forward to hearing from you,

Euphoria One x

Bewertet mit 1 von 5 Sternen

Avoid!

Ordered on Monday ( was a bank holiday) for next day delivery so would have expected them by wed at the latest when I had my fitting appointment. Still hadn't arrived by Wednesday. Contacted customer service to be told basically not their problem. They sent the order by the correct postage. Not even an offer of postage refund. They still haven't arrived ! Wont ever use again.

27. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Lovely hair and great service

First time ordering from euphoria one and am so impressed with the hair quality and customer service helping me choose the hair and being so readily available on what’s app. Thank you!

1. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

AVOID

AVOID. Sent hair total wrong colour. Saying I have to buy new swatches every 12months otherwise I will get a different shade! Had to pay to return & wait for credit. Had to pay more postage to get correct!!! This has happened twice in 6 orders despite updating swatches!

11. August 2025
Bewertung ohne vorherige Einladung
Euphoria One-Logo

Antwort von Euphoria One

Good Afternoon Natalie,

Thank you for your review, we can only apologise for the service you have received.

We can see that our team actually despatched a replacement order for you free of charge, to ensure the correct shade was with you in time.

Please understand that your colour ring was over 2 years old, just like hair extensions, colour swatches can fade and discolour over time. Especially when they're being handled daily!

This is why we always recommend updating or replacing your colour swatches/colour rings every 12-24 months, to ensure the colours are correct.

This will be the same for most other hair brands.

If there is anything else we can assist you with, please don't hesitate to reach out to us.

Best Wishes,
Euphoria One x

Bewertet mit 5 von 5 Sternen

Euphoria are an amazing company for…

Euphoria are an amazing company for premium quality hair. You pay for literally what you get. I got the Russian nano extensions there are expensive but I can not complain on the price at all as the hair is absolutely beautiful and non tangle non knotty, very soft beautiful colours, the hair is top quality and I always get compliments of my hair when using the Russian nanos, they last me years if I’m not stupid and cut them about like last year due to why I’m buying more this year as I want my hair long again. I actually fit my own nanos in. Also how lovely the staff are and amazing services they give you. I will always and forever use euphoria! 💞 thank you

11. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Awful quality

Quality is very poor in comparison to what it used to be. Avoid at all costs

1. April 2025
Bewertung ohne vorherige Einladung
Euphoria One-Logo

Antwort von Euphoria One

Good Afternoon Millie,

I am very sorry to hear you feel like this. We have reached out requesting more information, as we cannot locate any orders or any reported issues linked to this name. We are always here to help and support our clients, especially if they're experiencing issues with our product.

Unfortunately bad batches can and will happen across all hair extensions brands, however we will always ensure this is replaced.

Would you be able to get in touch with our Customer Care team via email?

Best Regards,
The Euphoria One Team x

Bewertet mit 5 von 5 Sternen

Euphoria one hair extensions

Brilliant service very good hair quality, the customer service was excellent and very good delivery. I will definitely be purchasing from here again!! Thank you so much euphoria. I’ve washed this hair 3 times already and the condition of the hair is still perfect. I previously brought hair from hair shops and after 1 wash it would be dry, cots and lots of
Shedding but this hair is beautiful ❤️❤️

30. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Euphoria one has gone downhill!!On the last two occasions I’ve ordered

On the last two occasions I’ve ordered, I paid for next-day delivery, but the items didn’t arrive on time. No tracking link was provided, no update to say there was an issue—nothing. When I reached out, there was no apology or acknowledgment of the inconvenience. Instead, they simply blamed the courier and took no responsibility.

Most reputable companies would at least apologise and offer a refund or goodwill gesture. Not Euphoria One—they make it clear it’s not their problem. It’s disappointing, especially considering I also use Remi Cachet, who use the same courier (DPD), and I’ve never had any issues with them.

25. Juli 2025
Bewertung ohne vorherige Einladung
Euphoria One-Logo

Antwort von Euphoria One

Hello Gemma,

Thank you for your review, we're very sorry to hear you have had an issue with the delivery of your order.

I can see the order in question was dispatched via DHL, unfortunately I can see the parcel was lost in their network.

As soon as DHL had confirmed this parcel was lost, our team dispatched a replacement order for you via DPD, which was delivered to you the next day.

We can also see a full refund for the delivery charge has been processed to your Euphoria One account as a Store Credit, for the delay of your most recent order.

Due to issues we have experienced with DHL, we have gone back to using DPD as our main UK courier, so we're confident you will not have any further issues going forward :) x

Bewertet mit 5 von 5 Sternen

Love euphoria one hair

Love euphoria one hair. I have however started using another supplier simply because I they do not have clearpay. I wish this was something that would start. I mailed a year ago and they said it was something they were considering but it hasn't happened, sadly. If they introduced it I would be back with them in a second!

11. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I'm so happy I've found this place

I'm so happy I've found this place. I purchased the wrong colour extensions and the customer service was prompt, extremely friendly and helpful. They offered me different options to get the correct colour and the new colour arrived and matched perfectly. I always wait a week or two to see how the hair is after a few washes as that's when you can see what the quality is really like and I have to say I'm amazed how good the quality is for the price I paid. No tangles, no shedding and still feels great! I know this hair will last me until I need reinstalling and look good. I got the nail tip Indian 5a hair for reference. Well done euphoria one you have a new customer in me 🙂

5. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent customer service and tape in extensions

I initially ordered tape in extensions in dark ash blonde to ice white but when they arrived my hair extension specialist was reluctant to colour match due to my already highly bleached/damaged hair. So I emailed customer service and they were more than happy for me to send back and exchange. I ordered the new shade of dark chocolate brown to dark ash/light blonde (to match my roots). They were shipped immediately and the quality are so much better than some of the much more expensive brands I’ve used before. I’m so happy with the result! Will be ordering from here from now on.

30. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

So I have used Russian and REMI cachet

So I have used Russian and REMI cachet. Been getting extensions for about 9 years. Truthfully Euphoria hair has been the best 10000%. I have had my current hair for 16months and it is still is amazing condition. Changing hair colour now so need to get new hair but I will defo be using this brand again. 10/10 hands down 🙌🏼👏🏻

9. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing customer service

Amazing customer service!

Helped with my colour match as I was stuck between two shades of auburn.
Hair seems to be really good ( not yet put it in) but feels really good.

But wanted to share a review to say thank you for such good customer service in what’s app helping me find the correct shade :)

4. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Been useing this brand for a while now

Been useing this brand for a while now, wow its amazing would definitely recommend this hair and have been recommending to all my extention clients, iv been and extention specialist for over 18yrs and seen alot of brands but this one realy does last! Love love love ❤️

8. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The customer service is one of the best…

The customer service is one of the best I have come across.. i had a little issue that was dealt with in a very reassuring manner and had contact through out.
Very polite informative and quick to respond always
Hair is of amazing quality its russian double drawn.
I will be using again thank you

1. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Euphoria one is the best company

Euphoria one is the best company! There customer service is second to none, they always help if they can, never have any issues returning orders and are the quickest to send out orders, happy customer and happy clients.
I use this company for all my luxury hair and my clients love it! So soft and lasts, plus great value for what you’re getting.
I won’t go anywhere else
Thank you

17. Juni 2025
Bewertung ohne vorherige Einladung

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