era-tec.de Bewertungen 5

I bought an Eratec stone oven in December 2022 and it stopped working within warranty time. I contacted the company and provided a valid invoice from ERA-TEC GmbH, clearly showing their name, address, and payment details.

They replied claiming the “former company” went bankrupt and the current one has no obligation to honour previous guarantees — even though my invoice shows the same address, contact info, and legal name they currently use. As a customer, I was never informed about any change of company or ownership.

I find this unacceptable and misleading. I paid for the product in good faith and even covered international shipping. The company offered a repair only if I cover all costs again, which I see as an unfair treatment and refusal of basic consumer rights.

This was not my fault. A company cannot just rebrand and walk away from their responsibilities.

6 agustosta airfryer siparis ettim, urunu yollamadilar, mail gonderdim bir ay sonra gonderilecegini yazdilar. Bende urunu iptal ettim. Iki hafta icinde para odemesi yapacaklarini soylediler ama suan 2 bucuk aydir ne para iadesi yapildi nede urune erisebildim. Uzak durun kesinlikle boyle guvenilmez bir firmaya odenecek her kurus haram zikkim olsun...

Tek kelimeyle süper servıs, 2 defa sorun yaşadim her iki seferde 14 gün içinde yenisini gönderdiler. Hiçbir sıkıntı yaşanmadan, ve Era-Tec çalişanlara ayrıten teşekkür ederim profesyonel ekip.

❗️❗️❗️We ordered a pizza machine with 4 friends, it came in 2 months, we wrote on whatsapp, no answer, mine came with a defect, I wrote and no one returned. We repaired it ourselves. 8 of my other friends ordered together and 3 of them came rusty. They wrote e-mail, they wrote from whatsapp, no response. We commented on the instagram page, we are still waiting. ❗️❗️❗️