EPI Jewelry Bewertungen 

27
TrustScore 4.5 von 5

4,4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

My ring was beautiful. I got a 5ct but then decided I wanted a 3ct instead. The return process was smooth & my refund deposited shortly after. Great communication. I’m trying to decide which style I w... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I’m so happy with my ring! The sparkle on Moissanite is beautiful. The shine on the setting is excellent. Overall, gorgeous ring! They have great customer service and very fast response. So far the ri... Mehr ansehen

Bewertet mit 4 von 5 Sternen

The rings I received are beautiful and the email support was accurate and helpful. There was an issue with the delivery date at checkout. The page claimed 1 to 3 days for delivery. They were deceptive... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I got the ring and it was so much better than i was expecting sometimes you order something online and when you get it you want to cry which is what i did to the ring before this one but this one turn... Mehr ansehen

Unternehmensdetails

  1. Juweliergeschäft
  2. Schmuckdesigner
  3. Schmuckhersteller

Vom Unternehmen geschrieben

EPI Jewelry offers beautifully crafted, affordable moissanite jewelry designed to bring sparkle to every occasion. Each piece is created with a focus on sustainability and quality, offering a brilliant alternative to traditional gemstones. EPI Jewelry believes that stunning, high-quality jewelry should be accessible to everyone, combining style, durability, and eco-consciousness in every piece.


Kontaktinformationen

4,4

Hervorragend

TrustScore 4.5 von 5

27 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,4

Alle Bewertungen

(27)

21 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Beautiful ring

My ring was beautiful. I got a 5ct but then decided I wanted a 3ct instead. The return process was smooth & my refund deposited shortly after. Great communication. I’m trying to decide which style I want for the next one but when I decide it will be them I replace my ring with. Thanks Epi.

24. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Have Not Received My Order

I have not yet received my order and got an email saying I had received it. I was also told it would take 3-4 business days and it has been 6. I will change this review once fixed.

3. August 2026
Bewertung ohne vorherige Einladung
EPI Jewelry-Logo

Antwort von EPI Jewelry

Hi,
No need to be worried. The parcel has been collected at Chicago cargo terminal and is awaiting local ground transit transfer, which will cause temporary pause of tracking updates.
Estimated delivery to your address will be on or before August 9. We will continue monitoring the logistics progress.

Bewertet mit 4 von 5 Sternen

The rings I received are beautiful and…

The rings I received are beautiful and the email support was accurate and helpful. There was an issue with the delivery date at checkout. The page claimed 1 to 3 days for delivery. They were deceptively referring to the shipping timeframe not actual time to deliver. As such the rings arrived later than expected. Additionally the chat support on the site was awful; when I asked what hours the chat was available, I received a response several hours later simply stating ‘we’re open now’. Not helpful. With these issue in mind I would still recommend ordering here, but know the delivery stated on the checkout is not an actual estimate of when you’ll receive it, and if you need support I recommend their email option.

31. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Definitely worth the purchase

I’m so happy with my ring! The sparkle on Moissanite is beautiful. The shine on the setting is excellent. Overall, gorgeous ring! They have great customer service and very fast response. So far the ring is still in excellent shape. I definitely recommend.

21. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Better than expected

I got the ring and it was so much better than i was expecting sometimes you order something online and when you get it you want to cry which is what i did to the ring before this one but this one turned out great 😊

30. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Had an issue with a ring- solved immediately

Had an issue with a ring. Sent back the first time because it was tarnished less than 6 months after receiving, a second time a few days later because a stone fell out. While turn around is not quick, customer support was thorough and efficient.

11. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Beautiful 3 carat Oval Moissanite

I bought the 3 carat Oval Moissanite with hidden halo as a travel ring (to keep my diamond safely at home), and I’d have to say, it is quite a beautiful piece! I was looking at several sites to where to buy from, as I had bought a stacked set that I wanted to use with my original wedding bands (white gold, eternity ring with princess cut diamonds), but when it got to me, you can tell the silver from the white gold and they did not look good together, so was very disappointed with my purchase. When I read what gold vermeil was and that it closely resembles white gold, I had to go with Epi Jewelry and I’m so happy I did! It matches nicely with my wedding bands, as if they came together! The moissanite does shine nicely, but maybe one thing I would change is the size of the stone. I may have gone with a slightly smaller stone (maybe 2/2.5 Carat) as 3 is quite large and may appear more like fashion jewelry. Happy with my purchase price point that I got 2 moissanite rings - my other a yellow gold band with round solitaire- when I want to switch out my metals based on what I’m wearing! Would buy from Epi again!

25. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Beautiful ring

Beautiful ring! I got the 3 Carat Emerald Cut Moissanite Solitaire Ring and it is so gorgeous!! Definitely worth the money and it’s really good quality!

25. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

⭐ Review

⭐ Review — Terrible Quality, Refund Denied, and Zero Accountability

I received my engagement ring in April, and the quality has been shockingly bad. The band has already cracked, and the gold color didn’t fade or tarnish — it literally disappeared in several areas. That should NEVER happen to a ring that’s only a few months old.

When I contacted the company, instead of standing behind their product, they asked me to return the ring for a replacement. My ring has an engraving, so simply swapping it out doesn’t fix the real problem: the quality of the ring itself is defective. A replacement doesn’t guarantee this won’t happen again, and it also means losing the engraved ring that holds sentimental value.

I asked for my money back because the product was clearly not made to last, and they denied my request. The combination of poor craftsmanship and unhelpful customer service is extremely disappointing.

I would strongly warn anyone considering this company: if something goes wrong, don’t expect them to take true responsibility. I regret this purchase and the stress it has caused.

14. November 2025
Bewertung ohne vorherige Einladung
EPI Jewelry-Logo

Antwort von EPI Jewelry

Hi,
First and foremost, we want to sincerely apologize for the terrible experience you’ve had with your engagement ring—this is never the quality or service we stand for, and we’re truly heartbroken that your ring has cracked and the gold finish has deteriorated after only a few months. Losing the sentimental value of an engraved engagement ring is devastating, and we completely understand your frustration with our initial response.
Your trust in our brand meant everything when you chose this ring for such a special moment, and we failed you. We take full accountability for the craftsmanship issues you’ve faced, and we’re committed to making this right—no excuses.
To expedite a resolution tailored to your needs (whether that’s a full refund, a replacement with enhanced quality, or repairing your engraved ring), could you please share your order number or the email associated with your purchase? This will allow us to locate your order immediately and prioritize your case with our senior customer care team.
We know words alone can’t undo the stress this has caused, but we’re dedicated to earning back your trust through action. Please expect a follow-up from us within 24 hours of receiving your order details—we’re here to listen, address your concerns, and ensure you’re fully satisfied with the outcome.
Thank you for bringing this to our attention; it’s only through honest feedback that we can improve. We’re truly sorry for the disappointment, and we’re ready to make this right for you.
Please contact us at service@epijewelry.com
Warm regards,

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