Enthuse Bewertungen 390

Quick and very informative when making a payment mistake, amazing service, huge credit to Rachel Spanswick!

Danielle Taylor was so supportive with helping me with an issue on my fundraising page. Really quick response and great communication - thank you!

Danielle Taylor looked after me today at enthuse, fabulous! Fast, friendly and fabulous! I actually didn’t expect to get a response to my email especially not so quickly… so imagine my surprise when not only did I get a response but a friendly fast reply…Danielle quickly dealt with my query and sorted everything. Thank you Danielle you’re a star ⭐

Excellent service from both the software and the support team. Jared is wonderful – incredibly supportive, knowledgeable and always a pleasure to deal with. He makes everything feel straightforward and nothing is ever too much trouble. Highly recommend.

I’d been trying ages to work out how to cancel a recurring payment to a charity I no longer support, but Danielle Taylor at Enthuse sorted it in minutes. Thank you!

The response I received from Danielle Taylor was swift, which was important on many levels. I am not the greatest at finding my way around websites and when I needed help she was there. This gave me valuable time to concentrate on personally responding to fundraising supporters which is hugely important to me and the charity I am representing. Thank you Danielle.

What a great service , friendly , polite , quick response and 100% professional. Danielle Taylor your a star , thank you for all you help , will use your company again , keep up the good work 😃

Danielle Taylor was very helpful in dealing with my request to do with my regular donations.

Very helpful and understanding of my issues.
Sorted me out
Thank you

The Enthuse team are very responsive and efficient. They communicated well and dealt with my query straight away.

Emma smith was extremely helpful

I would like to thank the Enthuse team especially Emma Smith!
I had a few issues with my page and couldn’t work out where I was going wrong, Emma helped me every step of the way and made the changes I was unable to herself.
And still replied even after sorting it all out for me. She’s a credit and made the whole thing so much easier!
Thanks again Emma!

We've been with Enthuse for a number of years and have never had issues processing donations, setting up checkouts etc. They've been very responsive recently, especially Emma Smith the Support Lead, regarding some queries I had around the new API set up.

Enthuse have been extremely helpful in relation to my recent 2026 London Marathon fundraising page - from set-up to applying offline sponsorship (thanks Danielle Taylor!)

Very misleading donated £40 and they took £49 did not even give clear instructions when donating that this tip would be added to final amount.
My advice is to donate straight into the person or persons directly into their account rather than through this site. I certainly won't be using this way of donating ever again tried phoning number unobtainable emailed still waiting for response.

Great communication and support from Jared to get set up. Good system that does everything we need!

I sent my donation to the right charity but wrong page! Enthuse were amazing at responding to my email and sending funds to correct page....a first class service and very professional staff, would highly recommend using their site.

Emma Smith very quickly responded and dealt with my request to add gift aid to my donation.

No nonsense approach to fundraising - interface is user friendly and pretty self-explanatory (love the test page where you can review as many times as needed). I really like how our fundraising page, donations and raffles have the RS branding and colours, so that it looks like it is our own, and also the fact when the event goes live, it can still be edited (e.g. close date for raffle extended).
Jared has been extremely helpful it getting our campaigns set up and coming back to me promptly with an answer if I get a bit confused. The monthly catchups are brilliant, as it is often easier to understand when talking with someone directly than trying to read off 'how to' docs.
If Heineken made fundraising platforms - Enthuse would be it!:)

Donated £20 to a friend’s challenge and as a taxpayer, authorised the platform to claim £5 taxback on top. My donation was listed as £20 on my friend’s page. Enthuse then deducted £25 from my bank account. If the £5 is the taxback then it’s not supposed to come from the donor and if it’s an administrative charge then it’s extortionate. My query email to them has been completely ignored. Won’t be donating through this platform again and certainly won’t be recommending it to others.