The online process of changing our energy plan within Engie was quick, simple and seamless. We appreciate the offer to select a less expensive plan and be offered a wellcome credit as well. Very w... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Unfortunately, we moved in during holidays period on 23rd Jan 26. All of your staffs would have enjoyed their holidays. You could have organized a Skeleton team to energize the new home movers. I woul... Mehr ansehen
Unternehmen hat geantwortet
At this stage, it's an easy transaction. The promotion cashback is +++. However, the electricity rate is not quite competitive with OWO. It also would be good to offer better bundle rate to win mar... Mehr ansehen
Unternehmen hat geantwortet
While choosing the package on the website, the informations seemed to be confusing. Perhaps making them more layman tone. Those point forms are brief which were good, but it doesn't bring much clarity... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
ENGIE is an energy retailer and one of the world's largest independent power producers, operating in 31 countries and a pioneer of the renewable energy transition. Our global ambition is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
Kontaktinformationen
Australien
- engie.com.au
3,6
Akzeptabel
1830 Bewertungen
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Did not fix my issue for my app login
13. April 2026
By far the worst customer service…
By far the worst customer service experience I have ever had. They had me arrange for an independent plumber to come to the property which cost me $80 and then they told me that was incorrect advice. They passed me around from department to department. I spoke to ATCO and they said everyone that works for Engie is based in the Phillipenes and have no idea what they are doing and are by far the worst gas provider.
17. April 2026
Bewertung ohne vorherige Einladung
Call center was deliberately unhelpful
Call center had no idea why I was calling despite being the ones to issue an email asking me to call them due to a supposed inability to take a meter read. The meters were all accessible and others nearby had been read. They couldnt work out if I had electricity and gas, or just electricity, and took over 15 minutes to confirm if the meter had been read. Is this a scam to base billing on their model of predicted usage rather than actual meter readings?
17. April 2026
Bewertung ohne vorherige Einladung
They signed me up to the wrong address…
They signed me up to the wrong address and didn’t even get my name right. I’m left without power on a rural property and when there’s no power the pumps to the tanks don’t work so I have no water either. Signed up on 3 April and two weeks later I still don’t have power.
11. April 2026
Easy to sign up
Easy to sign up. Time will tell if the transfer works well too.
Good rates for our needs.
14. April 2026
Antwort von ENGIE
Hi Peter, thank you for sharing your feedback with us. I’m glad to hear that the process was easy and that the rates suit your needs. I understand that you’re waiting to see how smoothly the transfer works, and we’ll continue to support you accordingly.
If you ever need further assistance in the future, you can reach us through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8:00 AM–7:00 PM (AEST). We’ll be happy to help. Cheers, AJ
The changeover to Engie was seamless
The changeover to Engie was seamless. Good communication throughout and no interruption to service. Happy so far.
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von ENGIE
Hi Gary, thank you for sharing your experience with us. I’m glad to hear that the process was seamless, with clear communication and no interruption to your service. It’s wonderful to know you’re happy so far.
If you ever need further assistance in the future, you can reach us through this link https://engie.com.au/feedback-trustpilot or by calling us at 13 88 08, Monday to Friday, 8:00 AM–7:00 PM (AEST). We'll be glad to assist you. Cheers, AJ
Antwort von ENGIE
Hi Chu, thank you for sharing your experience. I'm delighted to hear that the switch to our company was smooth. Making transitions easy and hassle‑free is something we strive for, and it’s great to know this was reflected in your journey. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Straightforward
13. April 2026
Antwort von ENGIE
Hi Hazel, thank you for sharing your feedback. I'm pleased to hear that you found the process straightforward. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Antwort von ENGIE
Hi Usman, I'm sorry to hear about your experience and would like to look into this matter further. To help us investigate what caused the delay, please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Please ask for our Customer Advocacy Team, and we’ll do our best to ensure your concerns are addressed. Regards, Aeriel.
Easy to complete online
13. April 2026
Antwort von ENGIE
Hi Douglas, thank you for your positive feedback. I'm to hear it was easy to complete online! Thanks for sharing your feedback. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Easy transfer
7. April 2026
Antwort von ENGIE
Hi Clayton, thank you for sharing your kind words. I’m glad to hear the transfer process felt easy for you. We always aim to make transitions as smooth and straightforward as possible, so it’s great to know that came across in your experience. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Awesome my friends recommend you to me…
Awesome my friends recommend you to me because of your service
7. April 2026
Antwort von ENGIE
Hi Jim, thank you for your feedback. I'm genuinely thrilled to know that your friends recommended us and that you’ve had such a positive experience with our service. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Cheers, Aeriel.
Genuinely the worst experience i have…
Genuinely the worst experience i have had with any form of service, i have spent hours and hours to resolve issues, i have been lied to by operators, most recent lie was i requested my email be removed as it had been hacked and correspondence be via mobile, the operator said email was removed then immediately afterward i receive an email from engie.
There are too many many issues i have faced to write them all not just service issues i had multiple billing issues
I encourage everyone not to go through engie
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von ENGIE
Hi Sam, thank you for sharing your experience with us. I’m sorry to hear about the difficulties you’ve faced and the frustration this has caused. What you’ve described is not the level of service we aim to provide. I’d like to make sure your concerns are properly addressed. Please reach out to us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Please ask for our Customer Advocacy Team, and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Antwort von ENGIE
Hi Muhammad, thank you for your feedback, I'm glad to hear the sign‑up was quick and easy for you. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Cheers, Aeriel.
It was very quick and easy to sign up 😀
9. April 2026
Antwort von ENGIE
Hi Jodie, thank you for sharing your experience with us. I’m glad to hear that the sign‑up process was quick and easy for you, it’s exactly what we aim for. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Antwort von ENGIE
Hi Marie, thank you for sharing your feedback. I'm glad to hear you found the process quick and efficient. If you ever have any concerns or need further assistance in the future, please don’t hesitate to reach out through our support link, https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8:00 AM–7:00 PM (AEST). We’ll be happy to assist you further. Cheers, AJ
My bill was astronomical
My bill was astronomical.
When I queried it, the company said that!I changed my plan to peak rather than off-peak.
Who in their right mind would do that?
They are un helpful and rude.
I had to go to the ombudsman.
1. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ENGIE
Hi Kathy, I’m sorry to hear about your experience and the frustration this has caused. I’d really like to look into your concern further and help address it. Please reach out to us through our support link https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8:00 AM–7:00 PM (AEST), and ask for our Customer Advocacy Team. We’ll be glad to assist you directly and work with you on this matter. Thanks, AJ
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.