Eneba Bewertungen 297.758

Antwort von Eneba

Vor 3 Tagen

Hello.

Thank you for your review. If you are inquiring about our marketplace operational fee, which is present on all orders that are not made via the Eneba wallet, It is the thing that keeps our service going on a daily basis to be able to provide everyone with the best deals and offers for games, since we are only a marketplace for other sellers to sell their keys on. Additionally, the fee only shows up during checkout is because it is only calculated after selecting your payment method, as it depends on it as one of it's overall factors and this information is always also displayed in the product description of any product.

I hope this clears up the air around the additional fee and wish to see you again soon!

Regards,
Edgar, Team Eneba

Antwort von Eneba

Vor 3 Tagen

Hello there!

Thank you for your positive review and for taking the time to share your feedback! We’re very glad to hear that you had a good experience, and we truly appreciate the points you raised.

At the same time, we’d like to kindly mention that we do not have direct control over activation platforms themselves, such as Steam, Xbox, and others.

We hope to see you again soon - and hopefully next time we’ll be able to deliver a full 5-star experience for you!
Karol from Team Eneba

Antwort von Eneba

Vor 14 Stunden

Hi there,

Thank you for sharing your experience, and we are truly sorry to hear about the situation with your Microsoft account. We completely understand how concerning and stressful this must have been.

We would genuinely like to review your case further and assist you properly. However, since this review was posted anonymously, we were unfortunately unable to locate any related order or support ticket in our system.

Please provide your order ID (starting with o-y) by updating your review or replying to the inquiries we have sent through Trustpilot so we can investigate the situation further and assist you accordingly.

Best regards,
Team Eneba

Antwort von Eneba

Vor 14 Stunden

Hello there,

We would love to take a closer look at your case.

Since you have already been in touch with our Support Team, could you please update your review with your order’s ID (it starts with "o-")? Doing so would greatly help our Support Team find your ticket and order.

Additionally, we have contacted you via Trustpilot regarding this matter so that you can provide us with more information.

We will be waiting for your response!
Team Eneba

Antwort von Eneba

Aktualisiert vor 2 Tagen

Hello there!

Thank you for sharing your experience.

To better understand the issue and assist you as quickly as possible, I’ve reached out to you via a support ticket at the email address you provided during creation of this review. Please check your inbox and reply to my message when you have a moment.

EDIT

Our Support Team hasn't received a response from your side in a while. Kindly make sure to check your email inbox and reply to your ticket with the requested information, so that they could investigate your case and help out!

Warm regards,
Team Eneba