EMP UK Bewertungen 

Ridiculously long wait - 10 days! At £5.49 delivery, it would have come from China quicker. Nothing on the website indicated goods would be sent from Germany. It IS EMP- UK after all.
Amongst items, had bought 2 medium t-shirts; both from the same range - Black Premium by EMP. One fitted fine, the other was too small. Messaged the company but had zero response. Returned one and at least got a quick refund.

Honestly have zero complaints, ordered a band t-shirt on Monday and it was delivered on Saturday. Lots of communication from EMP through out the week and super easy process!

Item Dispatched on the 18th July, we are now the 23rd and Royal Mail are still expecting it according to the tracking.

Impossible to deal with if anything goes wrong

Partner has ordered me a tshirt today. Our new address was added to the system, but after confirming the billing address, the system defaulted back to our old address.

EMP was contacted straight away to change this. Was notified it was not possible to change anything and to 'contact Royal Mail' to change it.

For an online retailer, I'd expect them to know a buyer can't just change an address with Royal Mail. As the t-shirt isn't expected to arrive for another 10 days, I don't see how it's already progressed too far along the order, which is what they're claiming. Shocking service, very disappointed there are zero mechanisms in place to help correct issues that appear to be caused by their system.

It seems like a scam. They are unable to deliver the goods within four weeks, and after that time the shipment tracking system says that the parcel has been delivered, but I have not received it.

Ordered a single Tshirt on 31/3/26, estimated delivery was 3/4/26. Didn't arrive until 10/4/26. I emailed customer services on 9/4/26 and they said it would be delivered that day on the the 9th - It wasn't. Ended up being a late birthday present which is always embarrasing. Customer services couldn't care less.
First and last time I'll ever use this company and I'd advise anyone to look elsewhere.

I am 182cm (about 5'9), 86kg. -Ordered size XL Alpha Bomber jacket and it fits like it's 2 sizes too small... Even though according to their size guiding It should've fit loosely on me. I own multiple "bomber" jackets from multiple manufacturers, all are in "L" and all are pretty much same size and they fit comfortably. Super disappointed in "Alpha industries" sizing and even more disappointed in "EMP" description as they failed to do a simple "copy and paste" job from the original site. Model is taller in the description on the Alpha's site, and jacket size is different as well than stated on the site. Quite an expensive mistake on my behalf for trusting the websites description. Be cautious, do some research and maybe even watch some reviews on products if possible prior to purchasing.

Was sent a medium and sizing was 8 cm off a pure nightmare with the chatbot very poor email response and phone no. Is only useful if you have German. Huge ordeal trying to get proper refund.

Very very disappointed with your return policy. I live in Ireland and you refuse to offer a paid return label. Why? Is it just Ireland. So now it's going to cost me 20 euro to send back a hoodie and a t shirt. This is insane I could buy a hoodie for that. I won't be shopping here again. It's disgraceful.

I am devastated i didn't read the reviews before purchase. I attempted to communicate with EMP today for an update on an order placed for xmas presents, its been 2 weeks and I've heard nothing, Royal Mail (when entering tracking no) states tracking unavailable. There are many places to buy rock n roll t-shirts, why would this company with all the stock fall flat on its face with its rubbish customer service ? . . . If you're buying for Xmas i would perhaps think again, although if delivery is made in the next couple of days i will update this review, written 12th Dec 2025

How is this trash at the very top of sesrch results??? And its not accurate at all. Really cannot trust the top results anymore, Google totally lost its credibility and reliability.

Ordered and pre-ordered an item. They came when I expected (when the site had said preorder was ready). Shipping was prompt and items packaged well. Items themselves were good quality! Better than I expected and worth the price! I don't know why EMP has a low trust pilot score on the UK site, but they have a very good reputation in Germany where they are based. I am very happy and they deserve a higher score!

Ordered 4 days ago and still processing my order.

The worst company in the world. Took about 9 months to get a refund from them and probably the worst customer service I’ve ever experienced. DO NOT BUY FROM HERE

Very Poor Customer Service I ordered three items on 4th December one of which was a pre order. Two weeks later no sign of anything. I had to contact customer service myself only to be informed the pre order item was now out of stock. Won't get items in time for Christmas. They should have had the decency to inform of this earlier. Not even an apology from Solene their customer service representative. I just cancelled the order and asked for a refund. Do not do business with EMP they have no respect for customers. Unfortunately I did not check the reviews on here first. I am seeing how difficult it is to get a refund from them.

Bought from them many times. Have returned a few items. Have been easy to deal with every time. Some of the clothes are so thin when new they don't last too long but that's probably more of a general clothes trend than anything specific to them.

Ordered boots, wrong size accidentally selected so contacted them within 5 mins of ordering said nothing can be done about it and send them back free of charge on arrival. When they arrived I promptly returned them and I was refunded the postage but have never received the money for the boots purchased. After numerous emails they insisted they had returned the money which was a complete lie. Money was never returned. Further contacted and continued to claim money was returned and kept referring to the postage money and not the money for returned product. DO NOT PURCHASE FROM EMP

Items didn’t arrive. Reported this and had to fill out a claim form. All accepted but no refund. They keep promising it but still nothing weeks later, over £100. Have reported to credit card company.

Very disappointed!! After spending quite a bit of money and being a loyal customer for years, I had an issue with a parcel not being delivered. DHL tracking advising delivered as well as An Post (which take over when items arriving on Irish territory).
As usual, An Post advised of delivery when item is not left anywhere to be found not even trying to knock or otherwise. Contacted EMP of issue and it was solved within few days with a refund as they do not provide store credit or replacement, you have to reorder yourself. I got confirmation of the solved issue and refund by email.
After four months, I was advised by Roselene (the lady who solved my initial issue) that I would be charged again as I did not confirm that I did not receive the items. I signed a form advising that I did not receive the items 4 months earlier !!!
Apparently I did not reply to an email asking if I received the items. The email in question was sent after the issue was resolved and obviously thought that it was a mistake ( or duplicate) since I got the refund and was told the investigation was done.
I contacted customer service advising of the situation via chat. Solene (another customer agent) advised that they were sorry for the confusion and misunderstanding and that I would not have any money debited again. However, Roselene followed by email to advise that they made aware the investigation team of the issue and that they would let me know the outcome in due course?!?
Make up your mind!
So many contradictions and issues after 4 months when I thought this was resolved. As well, as not receiving the items, 4 months later, I am still spending time and energy to justify and explain that I did not receive the items so that they won't charge me again!!
Very annoying and disappointing experience...

Asked for a refund March 2023 for an item that did not turn up. Had an email today 28th February 2024 saying they ave issued the refund to the original account. I closed this account 6 months ago. They said tough!