embarkpensions.co.uk Bewertungen 

I have just dealt with Sarah on the administration team, after being cut off from Zoe. Sarah said Zoe 'wasn't in today' so I had to go through all the security info again to gain access to the account and pick up where I was with Zoe.

Anyway, I came here to say that we have been dealing with Embark for a number of years now both pre and post the acquisition by Lloyds and I can categorically say that Embark are the worst company in the entire financial services industry to deal with. They are incompetent and downright lazy.

If I could put 0 stars I would.

My pension platform (Nutmeg) uses this sham of a company for administration, they are the worst company I've ever had to deal with, incompetent and appallingly slow right from the off, so much so that I moved away from Nutmeg and moved to a company who use their own in-house administration.
Stay away if you value your hard earned money being safe.

Firstly, I like to say there is no way in the World that I would recommend Embark Pensions to anyone. They really do not care about customer service and are very happy to go along without even doing the basics.
It took them months to get my funds transferred to me when it should of been a matter of days or a couple of weeks at the most. Even then some of the funds where delayed and I'm still waiting now. It has now got to the stage where a formal complaint will be raised.
I cannot be more dissatisfied with Embark Pensions and would offer less than a one star review if I could.

Embark pensions is the most incompetent pension company I have ever dealt with. My substantial pension funds have been greatly reduced by their incompetent actions. Their staff either delay or ignore any requests you make, their reason! to remove your hard earned funds at their convenience.
You would make more money with your pension investment if you put it in a bag and threw it in a waste bin. They managed to reduce our fund by more than half, that was without investing, just watching over it.
Would it be possible I would have given them a negative score.

Good luck trying to get money from this company in anything like an efficient way. I don't know how they can operate legally in the UK financial markets.

A company whose policy on email communications is a 10 working day turnaround tells you everything you need to know. Absolutely shocking to deal with.

Appalling customer service.

My call is important to them, yet for over forty minutes I've been exactly the same number in the queue. Which tells me that they have absolutely no customer service staff working on a Friday afternoon.