I received a damaged dress where the…
I received a damaged dress where the rhinestones where falling off and I also hand washed the dress and even more rhinestones fell off. I also never received a free garment bag with my original order that was promised.
The customer service person was super rude and accused me of insulting their company because I had to do an exchange because of the damaged dress and let them know the quality of the dress I received was not worth the money I paid. I was very honest with the company and let them know that dress was washed and also tried on and that I removed the tags. I asked them if they could still do an exchange and they said they could since I received a damaged dress.
Once I got my exchange I still did not receive a free garment bag and then when I emailed them asking why I did not receive a free garment bag. I got a really rude email bag saying I insulted the company and that my return should not have been accepted even though I received a damaged dress with the rhinestone falling off.
The company should also not advertise a free garment bag with each order if they do not offer garment bags. It's false advertising.
I understand mistakes can happen and that I received a defective dress.
I know they made this dress to celebrate Marilyn Monroe's 100th birthday as a money grab and I don't believe they paid any money to Marilyn Monroe's estate for this dress.
That is why the dress is called JFK Happy Birthday Dress.
The quality of the dress is definitely not worth $225 when you receive a dress with over 50 rhinestones falling off.
I hope the second dress is better quality so far some of the rhinestones have fallen off.
But not as many as the first dress.
I think the customer service could be better and that they could improve the quality of the dress's. I also think they should not advertise each dress comes with a free garment bag.