Elderado’s fraudulent response
UPDATE, 8/31/2026: After several formal letters were sent to the appropriate agencies regarding internet fraud and consumer protection, my son received his refund. Thank you, Eldorado, for resolving the matter.
- My son was scammed out of $300 total on Eldorado.gg, and the seller never delivered the item or responded to any messages from him or from Eldorado. The seller took the payment, went offline immediately, and has ignored every attempt at communication since August 5th.
We contacted Eldorado support repeatedly through email, chat, and the dispute page and every time we were met with automated bot responses, no real agent, and no supervisor despite multiple requests. There has been no accountability, no follow‑through, and no meaningful help from Eldorado at any point.
The seller has not responded once in the dispute, even though Eldorado’s own policy requires sellers to reply within the timeframe. Eldorado still has not issued a refund, has not enforced their own rules, and has not provided any update or resolution.
Yet Eldorado responded publicly on my previous review, claiming:
“We’re happy to let you know that your case has been reviewed and the necessary action has been taken.”
This is false. No action has been taken. No refund has been issued. No supervisor has contacted us. No email has been sent. Their public reply is simply an attempt to protect their reputation while ignoring the actual issue.
Parents and buyers, do not be fooled. This platform is full of sellers who scam minors and new buyers, and Eldorado does nothing to hold them accountable. Their “safe trading” guarantee is not real, and their claim that my issue was resolved is a lie.
I have filed complaints with the BBB, FTC, and the Georgia State Attorney General. And with -VVTAT, VDAI, and ECC‑Net Lithuania because Eldorado refuses to take accountability.
Buyers, be careful this platform does not protect you. to bring awareness to these practices. Eldorado has failed to protect buyers, failed to enforce their policies, and failed to provide any real support.
4. August 2026
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