egopowerplus.com.au Bewertungen 2

I purchased a string trimmer, on the third use (within the first 90 days) it malfunctioned and would not feed the string. Trying to reach customer service is very inconvenient. There are extensive call times and 4 X I asked for a call back the first time was 12 hours later, I could not pick up. The second time they never called me. Third time I spoke with agent and the call dropped. 4th time they called back 1 hour later, they confirmed the head was malfunctioning but is only covered for 90 days (not the 5 year warranty that is stated in the materials provided by the product identify). Because I did not call to report until ent 100th day, they would not replace nor repair the product. I am confounded how a company could so deceptively represent their warranty and the be completely obtuse when their product failed within 90 days. I purchased a $200 product that is now worthless after using 2X.

We have have a few Ego power tools for a couple of years now, lawnmower, blower & multi-tool.

The tools themselves are pretty good quality and work just as well as petrol equivalent power gardening tools.

The only reason I haven't given them 5 stars is if you do need to do anything under warranty you can't take it back to the store you purchased it from, you have to take it to their dedicated repairer, which is inconvenient.

The warranties are pretty good 5 years on equipment, 3 years on the battery