Edisons - Online Machinery & Hardware Specialist Bewertungen 675

MICHIGAN 18HP 420cc Petrol Commercial Wood Chipper, Towable, Tree Mulcher - Ravenger 1950

It has a commercial powered motor.....and you need to be a mechanic to constantly fix it
...but the build quality is very poor. I've had three major faults in the 1st month. The blade quality is terrible and disintegrates. Yes, disintigrates. I have unservicable machine sitting waiting for repair (more on that below). The blade sheared off and is now stuck in the drum and frame. On the frame, the cover for the drive belt also sheared off and is loose from the frame. To replace this, you have to take the machine apart which takes hours. I've spent more time fixing it than using it.

The machine is now broken and Edisons are trying to get me to repack the machine and send it back to Sydney. This is a 100kg plus and I can't repack using boxes from Bunnings!

Buy beware. Beast of a motor, but terrible blades and weak build quality.

"
Hi Oliver,

We have contacted the courier to request a special service, but unfortunately, your location is not serviceable.

As a result, we need to find a way to pack the item securely for transportation. If you cannot find a box large enough for your item, you can break down multiple smaller cartons, wrap the item in cardboard, and secure it with ample packing tape.

Please make sure all parts that came with the item are included in the package and that the return address label is securely attached.

Kind Regards,

Darren - Edisons
Click and Collect available from:
9am-3pm Monday to Friday (except NSW Public Holidays)"

The website is easy to follow and to submit an order. The product was delivered fast and the pressure washer was well packaged and looks to be great quality.

Good product - same day delivery

Fast delivery, kept well informed and got what I paid for

Great products very good quality, heaps of power. I purchased a 20litre cordless vacuum and a 2000w workshop heater both are great quality products easy to put together and work great. Delivery was extremely fast. Thank you for the great service.

Plenty of product choice and an informative website made for an easy decision to buy one of your ride on mowers. Easy at the checkout and no problems with the payment method. Delivery of product was in good condition and time. Nothing amiss with packaging and the mower set up was a cinch. All considered, it was a pleasant experience.
Yours sincerely,
Eric Millington.

Communication was excellent and products value for money. Received items within 5 days Sydney to Sunshine Coast- speedy delivery with Auspost- never had that before.

Pleasure to do business great item and extremely fast delivery

Great experience, awesome machine. Chews plenty. Edisons was really good to deal with. The site took a while to load my cart and bugged a few times (could have been my end?) but ended up getting over the line after a few efforts. Once ordered the machine was delivered promptly on time.

Great fast service good price

Fast delivery. Thank you.

Service and delivery at this time of earths traumas, has been impeccable. One day ordered, next day delivered.
The Unimac water filter vacuum works powerfully well.

The hose is not suitable for vacuuming a hose, nor is the floor head. It scratched the floor and is very flimsy.
The front wheels are too small to roll over rugs, and this makes it heavy to lift the machine over the rugs due to the amount of water being 30 litres.
On the positive side, the amount of water is perfect to do a whole house and not having to empty and refill in the midst of a whole house.

The down side is that when emptying the water, the motor underside which covers the water basin, is full of fluff and dust and it is quite a lot of work to clean the entire inside of the unit before you even get to empty the container.
Therefore the filter is not engineered to catch the dust or better still the water vessel needs a protector over it so the dust and pet fur is not collected in the mechanism.
The suction power is fantastic. The speed dial is an absolute bonus.
The power cord needs to be longer..

All this being said,,, I have bought a tradies machine to perform a domestic duty where my Rainbow Vacuum was not adequate.

As a domestic unit, a power head would be great for carpet, more handles to lift the unit and more facilities for the attachments to fit onto the unit.

A better quality material would turn this machine into a very versatile unit for domestic and trades tool.

Great prices, great range of products and quick delivery even to Capricorn Coast.

Fantastic service great product great price

Hi Mich,
In response to your latest reply, thank you for informing me that you take “all customer concerns seriously and strive to provide timely and fair resolutions for every issue raised”. I wouldn’t have known that as none of this has happened concerning my dealings with Edisons. Also noted is that you have not addressed any of the issues I raised, or bothered to contact me directly. If you take the issues seriously, why can’t you even call me after I provided my contact details to attempt to resolve the issues I am trying to deal with, without Edisons support while the mower is still under warranty? Your team has consistently denied any responsibility for any of the issues, and at no cost involved to Edisons, I have had to try to deal with (and bear the cost of) keeping the machine safe and operable. All of Edisons “solutions” involved me either; 1) purchasing replacement parts as the issues were deemed “normal wear and tear” by Edisons technicians, 2) Return the mower to Sydney at my cost of ~$700, for Edisons technicians to determine if there was any warranty faults, and then repair all “faults” at my cost, prior to me paying for the return of the mower to Perth ~$700, 3) Have local service centers give an “unpaid quote” to repair the machine – no business does that, 4) take the mower and have it repaired, pay for the repairs, and then send the receipt to Edisons to “maybe” receive a “partial refund”, 5) FINAL OFFER from Edisons - Pack the mower and send it to Edisons Sydney at my cost of ~$700, and wait for an assessment for a refund of the purchase price, 6) “FINAL FINAL OFFER” - 5 days after the FINAL OFFER - Pack the mower and send it to Edisons Sydney at Edisons cost, and after evaluation, receive a refund of the purchase price. This was 4 months after the problems started. The "FINAL FINAL OFFER" was after I had already arranged to have the machine repaired and delivered it for the repairs. There was never any offer to replace the unit due to the many and ongoing faults with the unit supplied originally. Replacement parts were not available – even at times for purchase – to repair the mower. Your company has stated that they have sold ~900 of these mowers, yet you cannot even supply consumable parts like a cutter blade or air filter? Considering that Edisons have stated that your company does not have access to technical, mechanical or electrical diagrams, or repair manuals, how are your technicians more competent than a reputable sales and service center anywhere else to provide a complete and safe assessment and resolution? If your goal is to provide a positive experience, you have totally missed the mark with me (and by other reviews) many others. I have never received “guidance, replacement solutions or any assistance that involved Edisons actually paying for any substantial repairs, parts, “quotes from other service centers”. This could have been resolved quickly, easily and much less expensively than any of Edisons suggestions, but Edisons would not accept any other solutions. There has never been any commitment from Edisons to ensure any “genuine product concerns have been resolved” professionally. I was so convinced from the start that there was never going to be any “RESPONSIBILITY’ admitted from Edisons that I arranged and paid for an assessment of the issues with a reputable dealer in Perth, and they have come to the same conclusions that I did, and I passed that information to Edisons. Edisons then refuted all faults as “normal wear and tear”, or “outside factors” and would take no responsibility under warranty. On top off all of that, for me to receive a refund, I was requested to “change my review” to a “favorable review”, or write another more favorable review stating that the problems had been sorted out amicably. HOW ABOUT YOU START ANSWERING SOME OF THE QUESTIONS AND GETTING SOME ISSUES RESOLVED INSTEAD OF SPENDING MORE TIME REFUTING MY CLAIMS ON SOCIAL MEDIA.
Stu.
Finally, an After Sales Service representative has contacted me and followed up the issues that have been ongoing for months. After review, they have offered me an amicable agreement to resolve the situation. So far, they have come good with most of the offer, but I'm still waiting on OEM parts to repair the mower. The cutter blade I ordered in January is still not in stock, and ETA for it is now mid-May. After many modifications, I have made the mower more reliable, more comfortable to operate, safer to use, and by using "off the shelf parts" for the modifications, easier to keep the mower operational without waiting for parts. The modifications were not expensive and anyone that has purchased one of these mowers that are interested in what I have achieved, contact me for details. This info is free.

My daughter helped me place the order as I don’t normally buy anything online she was able to follow through all the steps from ordering to paying to tracking delivery top job

Hi Mitch.
I’d like to clarify what you have stated about Edisons continuous assistance, support and technical knowhow with assessment of the issues previously stated. You have squarely put the blame on me because I authorized repairs after months of issues that were not addressed by Edisons/Baumr Ag.
You have stated that I had continually used the mower until it became inoperable – this is not true. Faults that made the mower inoperable were repaired/modified with Edisons consent, and the mower was never used in anyway to make it inoperable or damage it – Why would I do that to something I have paid for?
From the outset, there was reluctance (even with photo evidence supplied) as to obvious faults that could not be have occurred due to “misuse, physical damage or normal wear and tear. How can “normal wear and tear” occur after only ~21hrs of use?
Can you please explain:
1. How is it possible for me to “make” the damaged catcher switch fail (seize) due to dust ingress, and how is it possible to operate the machine without either replacing or bypassing the switch? NB I was not authorized to effect repairs to avoid voiding warranty for weeks resulting in me having to pay a contractor to mow the grass.
2. How is it possible for me to break the chute rubber blocks when they were only fitted on initial assembly?
3. How is it possible for me to bend the Park Brake Lock when it is almost impossible to access when the mower is assembled?
4. How is it possible for me to displace the steering wheel grip by using it to steer the mower?
5. How is it possible for me to make the engine sump leak oil due to the sump not tight?
6. Why didn’t the park brake switch operate correctly causing starting and engine shut down problems?
7. Why the catcher when only ½ full deformed and dragged on the ground creating a hole?
8. Why the mesh catcher bag has been damaged due to direct impact of the grass clippings?
Can you also inform me of the physical monetary cost to Edisons for all of the “Warranty Parts Supplied” – 1x Switch, 2x Chute rubber blocks, 1x chute spring hook, 1x deck wash port (I offered to pay for the deck wash port).
I have had to
Pay contractors to mow due to the unavailability of the mower - $210.
Upon request from Edisons have taken the mower to reputable repair shops for “unpaid quotes” – 6 hours, my vehicle and approximately 47kms to 3 shops – quotes denied. Cost $?
Pay for “authorised modifications” to the mower to avoid further contractor expenses. ($80 for electrical bypass wiring)
Perform “authorised modifications and repairs” – tightening of loose bolts on the mower and engine & replacing broken cover screws.
Dealing with multiple emails (many hours), including incorrect assumptions from your staff on parts, repairs, temporary modification &, research and specify PART NUMBERS for parts required to make the machine operable.
I have diligently reported the problems, and due to several reasons – wanting more evidence, waiting for technicians to review the fault, no parts available, no service agent to look at the mower – have patiently waited for months to attempt to resolve the issues.
I have been met with lacklustre responses and claims that I have “voided warranty” by performing “minor repairs/modifications” to keep the machine operable. I have been told that these problems are “normal wear and tear” and not design or manufacturing faults.
Clearly, there is no possible way for me to create to the faults mentioned when using the machine as instructed.
The responses from Edisons have either been to “request for further evidence, the technicians are assessing it (generally responding that it is “normal wear and tear”), no parts available, or late responses creating a situation of unavailability of the mower. This left me no choice but to have the mower repaired to make it usable.
I offered a very cost-effective solution that created the least impact on all parties which was rejected by Edisons. The counter offer by Edisons was for me to return the mower for a refund after it had arrived at your warehouse – no consideration for my expense or inconvenience which was unacceptable.
Now, can you really state that you have consistently offered realistic options to resolve this matter?
The effort that has been put in from Edisons is to originally avoid the issues, state that I have somehow contributed to the faults, avoid any responsibility for Edisons, and then finally request me to return the mower avoiding any further responsibility to your customer.
I have supplied my direct contact details to Edisons, but to date, no-one has contacted me.
Maybe if someone bothered to contact me it would show some commitment to supporting my issues.

Was really happy with the price and completely shocked with the prompt service. Arrived within five days. !!

The website is efficient and easy to use.the service has been great,I have bought several products from Edison’s over the last few years and found most of them are good DIY quality but, they must be treated with special care unlike other more expensive brands.

Good product, super fast delivery. Exactly what I ordered.