J&J Global Fulfilment  Bewertungen 117

JJ provide incredibly efficient and personable service. We have grown with them for years and they are always friendly and reasonable at all stages, with enough flexibility for growing businesses. Our account manager Laurie is exceptional; she is always there for us and can help facilitate any requests we have. I cannot recommend highly enough!

They leveraged control over our stock, went back on agreed terms, and cost us over £3,000 in setup fees without a single order ever being fulfilled.
 
We were clear from the start a 12 month lock-in was a deal breaker for us. However, the onboarding team swayed our decision by promising that if SLAs were missed or errors occurred, we would be entitled to terminate the contract immediately with no minimum terms. Relying on this verbal assurance, we moved forward.

What should have been a standard setup took nearly a year due to constant errors. It was at this point we were hit with a £5,000 bill. J&J refused to release our stock, causing huge losses in potential sales until this was settled. This "final bill" included monthly minimums, storage, and even a shipment they had originally offered as a "goodwill gesture" following previous issues we had with a shipment. Please read the following!
 
Our first attempt to stock their European warehouse was a disaster. Out of 24 boxes sent via our courier, only one was delivered. The remaining 23 were returned back to us over six weeks with the only explanation from J&J that it must be the couriers fault. Over many emails and calls we asked if they had any correspondance from the courier company as we had been informed that they had repeatedly tried to get in contact with J&J. We were told no but out of no where on a call one day one of the onboarding team checked there emails and then offered to pay for our goods to be collected and to paid in full by J&J as a goodwill gesture but still staying they had not received any correspondance regarding this issue, which seemed strange. We didn’t know this at the time by agreeing to J&J offer but this would later come to be a huge cost to our business. The service J&J elected to use as a “goodwill gesture” would cost over 6x more than the initial shipment we sent the boxes on. At no point were we instructed that we would later be charged for this shipment fee.

Now J&J managed the shipping themselves, the incompetence still continued. When the driver arrived at their warehouse, they were refused entry because they didn't have a drop-off code. The company who were delivering the boxes had sent multiple emails trying to get an answer but our contact at J&J was unreachable for hours. When they finally replied they asked us if the courier was at our warehouse to pick the boxes up, unaware that the goods had been sent a week prior and were currently sitting outside their own facility. Once they had caught up with the conversation and the code was provided the driver was forced to wait another hour because the goods-in team was on their lunch break. This 4-hour delay most likely explains why our initial 23 boxes were not delivered.

Weeks after stock was finally booked in, it began showing as out of stock on the system, triggering hundreds of automated error emails. We waited days for a response, worried our inventory had been lost or sent out to old orders that had already been fulfilled. It took nearly a month for the products to show correctly. Despite our contract stating a 72-hour booking in SLA. When we cited this breach to void the contract, we were told the SLA had to fail three times in a month — a direct contradiction of the easy exit terms we were promised before signing the contract.

We then had the issue of purchasing over £500 of packing for our orders to be sent out in as we only offer plastic free packaging which i communicated with the onboarding team as to the best way to book these in to make sure everything was correct before purchasing the packaging. They gave me the process to what needed to be set up and these were successfully delivered. Then J&J got in contact with us to say that we didnt meet the minimum monthly order to be able to use our own packaging and we wouldn't be able to use the £500 worth of boxes that we have just purchased.

We had a number of issues that didnt break SLAs but i dont have enough characters on this review to explain them. Me and my partner had decided this was enough and asked for our stock to be taken back.

After a month of pleading our case across three departments saying that a £5,000 fee was unfair due to the errors that had occured and previous agreements they "generously" lowered the exit bill to £2,500. This required us to pay for half of the goodwill shipping they offered previously alongside setup and storage fees for a service that never launched. We agreed to pay this final settlement amount as our stock was being held, which resulted in a considerable loss of money in sales.

Errors continued: the warehouse missed 2 boxes during the count. When our courier arrived, the team refused to hand over the correct number, so the driver left empty-handed. We still only have half our stock.

J&J ignore small Businesses. Avoid them. No template replies back please.

Absolutely terrible onboarding. I changed from my previous 3PL as I thought J&J would be able to help me out better for international orders. During onboarding I asked about USA shipments prices and I was told that they would add it to my account, USA orders eventually got shipped out DAP, resulting in angry customers, long waiting times. All while none of this was checked before, this should be the task of the onboarding team to check this correctly. Not even going into some other issues, but I do not recommend switching to them, it can damage your business and reputation a lot.

Slow, expensive, very bad communication

Thank you to the entire team , and especially Sheetal ,for taking the time to teach us and introduce us to J&J’s policies and procedures. The support we received went above and beyond, and we truly appreciate the patience and clarity throughout the process.

Because of your guidance, we now feel confident and prepared to carry on our work in an efficient and compliant way.

Thank you again! We’re very excited to work with you all.

Sheetal and Katie were amazing with the onboarding experience. It was a challenge getting everything sorted from NZ, but J&J were accomodating to my timezone and needs. We're about a month in to fulfilment and all is going really well. Highly reccomend!

Had my onboarding call with Sheetal today and came away genuinely reassured. She was incredibly clear, patient, and made the entire setup process feel straightforward. The way she explained the platform, especially how ASNs work and what to expect during Goods In, really helped me feel confident about getting started. It’s rare to get someone who takes the time to walk you through things properly and makes you feel supported. Great experience so far.

Great onboarding et general experience so far, very efficient!

Suspended our account with zero notice and multiple orders pending. I do not recommend.

This was our first time working with a 3PL provider, and the experience exceeded expectations. Ben was fast, knowledgeable, and explained J&J’s services in a clear and approachable way. Thanks to Sheetal’s support, we were up and running within a month of my initial inquiry. Highly recommend!

Only been with James and James since the end of May and so far everything has been smooth sailing. Ben and Sheetal were extremely helpful throughout and helped answer any questions as well as resolve a few small teething issues. No major concerns so I can definitely recommend J&J!

As a new business just starting out, I couldn’t have asked for better support than what I’ve received from Ben Clarke at James and James Fulfilment. From day one, Ben has been friendly, professional, and extremely patient in explaining everything clearly. Setting up fulfilment felt overwhelming at first, but Ben made the whole process so much easier to navigate. No question was ever too small, and he always took the time to make sure I felt comfortable and confident moving forward. I really appreciate all the help and guidance—thank you so much, Ben, for making this such a smooth experience.

They are responsible for fulfilling my order from Disturbia online shop.
Tracking has not updated since 27-june. "Bring" transporter have not been given any parcel according to online tracking

I received an empty delivery box. I couldn't get through to customer service. Instead got through to Ash in Sales and Marketing and even though my issue was not for him or his department to help me with he dud everything he could to help.
We need more people like Ash! Thank you.

We’ve worked with James and James for years and paid you well over six figures. So this is not a one-off bad experience, but we’ve had enough.

- They've completely ignored our emails since we cancelled the contract. We can’t even move our own stock. This is our business, our livelihood and they clearly don’t care.

It’s been over two weeks with zero response despite multiple follow-ups.

- Their billing is a mess. Nothing is clear. Everything has to be triple-checked and they overcharge.

- The advertised delivery times? Not even close to reality.

- The reports, like “Pick/Pack Accuracy”? Completely fake. Always "100%", never changes. We have proof this isn’t true.

- They charge well above market rates for a level of service that’s shockingly poor.

They accept 100% of returns without even checking the condition. Not sure if their staff is lazy or untrained, but either way they charge for returns too...

- It takes them 2–3 weeks to respond to basic requests that should take 5 minutes.

- Their phone support is a joke. They operate multiple warehouses but only offer UK phone support, and even then, no one can actually help because they need to "forward it" to the right warehouse.

- They'll regularly ship customers the wrong items and then drag their feet for weeks with “investigations” that could be resolved in minutes.

- And let’s not forget the contract. Their “terms and conditions” are on their website where you can update them anytime without notice. We've seen policy changes go live with no communication. Straight up illegal.

I normally don’t post reviews on Trustpilot. But this level of neglect and disregard is beyond unacceptable.

It’s deliberate. You’ve shown zero respect for us as a client, and if we take further legal action, it will be fully justified. Holding our stock hostage because we cancel a contract is insane. What a way to do business.

A quick individual review to say how impressed I am with Ben from sales and Sheetal from the onboarding team. When I’ve been struggling with issues they are both going over and above to help resolve them. Really appreciate it.

I order some premium luggage for an upcoming trip well in advance and paid 1-2 day shipping from a company called Mous.co. Mous uses J&J as their warehouse and shipping partner. After not receiving a tracking number after 2 days, I reached out to mous, who in turn, reached out to J&J and was told that a label had been created and that my items would be shipping soon. Days later after still having not received any communication, I reached out to mous again--who again reached out to J&J a second time and who told mous that due to a "computer glitch" my order did not go out. Mous in good faith offered me a refund for the expedited shipping but they promised me that J&J was committed to getting me the order on time for my upcoming trip. Days later, after finally receiving a tracking number, I noticed that instead of expedited shipping, J&J had mistakenly sent the items USPS ground. I assume they probably saw that the order no longer had the charge for expedited shipping (due to the consolation refund from mous) and assumed "Free" ground delivery rather than continuing with the expedited order. Regardless, I don't still don't have my items, and they will not arrive in time for my upcoming trip. I find this hard to believe however since this order was flagged by mous several times, and they had contacted J&J on more than occasion that this type of mistake is possible. It demonstrates the incompetence of the employees at J&J and their management.

We have been working with J&J for the best part of a year now. Their team are excellent and the quality of their service is very high. If you are looking for a tech-led fulfilment provider I can highly recommend J&J. We will soon be expanding to use their EU partner facility which looks equally good.

We've had two previous fulfilment partners and had to find another. We publish our own quarterly magazine.

We recieved a package that was fulfilled by J&J and we were very happy with the experience so we got in touch.

Katie who we dealt with was very patient with us and transparent. We've not had the best experience in the past and so we wanted to make sure they were the right ones for us.

They are not the cheapest BUT you get what you pay for and so far, we've had the best feedback from our customers. We had a horrific experience with our last fulfilment and without a doubt we lost custom through that, so I have every confidence J&J will help us recoup those lost customers and help us scale our business.

Thanks to Katie & Sheetal for the onboarding help and for giving back our confidence in fulfilment.

K&J

I have worked with J&J Fulfilment for around 2 years now. They have helped Sweats Collective to scale in the UK & now also in the EU when it comes to distribution within those markets. Helping us to create the best experience possible for our online customers. They have a very easy system to use, excellent communication & most importantly fast packing & shipping. The support team are very helpful and quick to respond and the speed in which orders are packed & shipped daily is a very high standard.

We recently visited both locations & met with the teams in person as well as got tours & insight into the operations involved. The experience was great!
They made us feel at home, shared a lot of helpful information & care about supporting us in scaling

Highly recommend J&J when it comes to fulfilment and global distribution!