Eastbrook Bewertungen 493

Do not buy from those clowns.

Purchase a cistern from Eastbrook,
It has a faulty inlet valve, contact my supplier they said Eastbrook is passing the buck and said my supplier has to do it . IE contact Thomas Dudley and organise a replacement!!!

This the second time we have had a problem with stock supplied by Eastbrook and they did the same, not interested in sorting any problems out just Parm you off to the manufacturer or other suppliers .

When you phone them there just NOT interested.
This is why we put all their catalogues in the bin I suggest you all do the same.

We are bathroom installers I will not be using Eastbrook ever again I will make sure my clients don't use them.

Your better off going to Victoria plumbing there customer service is excellent , they replace parts and sort it out in house.

Still waiting 3 months after I told them my shower tray had split. Photos supplied. Suggestion it might be installer error so they want to come and see. Great. I'm still waiting. I've researched this tray and states" can be installed using the appropriate leg and panel pack for ease of fitting"
That's what was done . Approx 2 and half years later...
Might be a 30 year guarantee but that's worthless if they just wait long enough that you replace it yourself. Which by the way I haven't we just straddle the gap waiting for your call or a replacement.

Hi, We purchased a £636 Winterbourne shower through Eastbrook in September 2023. In October 2025 the shower cartridge has failed. We found there is a THREE MONTH LEAD TIME ON ANOTHER ONE FROM CHINA. Furthermore, THIS IS THE SOLE SUPPLIER! We placed an order via our merchant as you cannot buy direct as Joe Public. Hey, ho, Eastbrook lost the order. Luckily I chased it up shortly afterwards and the merchant phoned Eastbrook who put the order on. THEN, whilst the part was due in 23rd January it has now been delayed until 6th March after a three month wait. We simply cannot ask our tenant to wait any longer to fix their shower; they have already patiently waited for three months! We will have to fit a new shower and throw away the USELESS Eastbrook shower. Please DO NOT DEAL WITH THIS SHOWER OF A COMPANY!! ( I TRUST YOU LIKE THE PUN!) AS OUR MERCHANT SAID IT IS AMAZING THEY ARE IN BUSINESS OR MORE LIKELY THEY KNOW SOME PARTS WILL FAIL BUT BECAUSE THEY ARE EXPENSIVE THEY CAN JUST FOB US OFF AND FORGET THOSE FAILURES WHEN THINGS GO WRONG. THE CUSTOMER SERVICE HAS BEEN GOOD PARADOXICALLY BUT IT IS NO GOOD SPEAKING TO A WHOLE TEAM WHO CANNOT GIVE THE CORRECT INFORMATION AND WHO HAVE TO DEAL WITH A SITUATION WHERE THE SHOWER IS NOT FIT FOR PURPOSE AS YOUR CANNOT GET IMPORTANT PARTS.
Addenda in response to the justification you will find from Eastbrook….
This is what I find, post-Covid, to be very, very duplicitous, disingenuous and wholly unacceptable from Corporate British Management. They are seeking to justify a situation where they sell a hugely expensive, high-end shower-£636 no less. THEN, they only have one supplier for an important part that is integral to the satisfactory workings of that shower. They COULD, of course, like every other normal supplier, use a universal part but no for reasons best known to themselves, they use a sole supplier. THAT supplier also happens to be on the other side of the world, in China! Next, they do NOT carry stock, which whilst I understand the post-Covid business logic to not do so, does not, surely absolve them of the responsibility to have at least a bare minimum in their warehouse to cover any emergencies such as ours? They THEN ALLOW this sole supplier to have a three month lead time. HOW IN GOD'S NAME CAN YOU JUSTIFY THAT? I leave it to the readers but safe to say Eastbrook, like all other UK business concerns post-Covid, have no conscience about reasonability or fairness? Goodness me, such crass stupidity I have rarely seen. Even the merchant we used (we could not deal direct with Eastbrook) slammed the phone down on them when they tried to justify the three month lead time slipping to a four month one! The arrogance astounds me but hey-ho this is the Brexit/Post-Covid world is it not? What can we expect? Please, Eastbrook, do not try to justify this any more? You do not deserve to be in business!

We had our shower room re-done by our local Superdec early August 2023 which included an Eastbrook Biava dry element towel heater. unfortunately in November 2024 after only 15 months the switch on the heater broke & stopped working.
Superdec contacted Eastbrook who agreed to replace the towel heater as its covered by a 2 year warranty.
January 2026 after only 14 months this one has also broke (different problem this time) switch is illuminated but no heat output.
Superdec contacted Eastbrook who requested photos from us to see where the heater was situated & if there were any outside factors effecting it.
This replacement is 14 months old &
They've replied saying it only has a 2 year warranty from purchase.

The product & aftersales service is appalling.
Avoid & look elsewhere.

Ordered a Thames radiator from a 3rd party delivered by Eastbrook. Was kept up to date all the way and delivered within 24 hours. Great product great service.

I purchase two Eastbrook radiators via a supplier one was badly scratched and was never fitted the other was fitted and developed a pin hole leak today (Christmas Day) 6 days after fitting whilst we were not in. This flooded our newly renovated hallway and stairs, blowing the plaster, brand new skirting wood panelling new flooring and new carpet which cost us £7k in total. Disappointed is a mild word to use - we’ve had to rip up flooring and underlay tear off the skirting and will have to redo all the hallway when we had brand new carpets fitted 3 days ago all through the house and will no longer match as won’t be same batch, Not great when you have saved for so long, have MS and about to have major surgery in 13 days time.

Do you not quality control your products???

Mirror. After 5 months hanging in bathroom, where it is designed for, two corners of their mirror showed signs of oxidation/desilvering. Also the clock adjustment function stopped working. Only showing correct time 6 months a year.
No cleaning products of any sort were used on the mirror.
Bathroom Centre Fife use this company to supply goods to their customers.

Our Rep Damien is fantastic! Always takes our call, helps with awkward queries and helps navigate any issues that may arise.

Just purchased a shower enclosure and wanted to return it not opened only had it a day.
There charging me 20% restocking charge so on a £500 screen its £100 +vat.
You cant justify thats anyway you look at it.

We purchased four radiators from Eastbrook. Two of one style and two of another. After several months both radiators, of the same style, begun leaking from around the bleed plug. One now shows unsightly corrosion. All four radiators were fitted by the same, qualified heating engineer as advised by Eastbrook. On contacting Eastbrook we were told it is our fault or the fault of the fitter, despite the fact the other two radiators (of a different model) are fine. Eastbrooks technical depatment told us to buy some plumbers tape or pay for new vent plugs. We have written to the CEO of Eastbrook, Mr Doouss, and he has chosen to ignore us, not even having the courtesy to acknowledge our email. Therefore, we are left with two, expensive radiators, both within warranty, that leak and show signs of corrosion. We cannot describe how dismayed and appalled we are to have received such uncaring service.

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Further to your response to my review

We purchased 8 radiators as part of a major extension. Four of which were from Eastbrook.
All were fitted by the same qualified heating engineer.
Two of the radiators from Eastbrook of the same design developed slow leaks from around the bleed plugs. When discovered, one had corrosion around the bleed plug.

The response from the email exchanges with Eastbrooks technical department was to.
1. Blame the fitter.
2. Recommended we buy and replace the bleed plugs
3. Buy some touch up paint.

Despite sending images you suggest we get the radiators independently assessed !!

Eastbrook has not not offered to bear the cost of a plumber to replace the bleed plugs and
replacing the bleed plug on the radiator with corrosion does not address the damage and nor does painting over it.

For you to use the word genuine is disingenuous. You have made it clear there is not a problem with this design of radiator despite the two radiators of the same design ,out of a total of eight radiators fitted, have suffered with the same leak in the same location.

In my company I would have stood by the warranty and offered to replace the radiator with corrosion and a set labour figure for a qualified heating engineer to carry out the work. That would have been the “Genuine and Supported " response.

we have dealt with eastbrook for the past 20years,all round excellent company with a big range of bathroom wares,we have a local rep colin clyde that covers our area,who is second to none for helpfullness in winning additional sales,and helping out with new displays in our showroom

I purchased the frosted volente shower enclosure 1000 x 900mm in the process of fitting it become very clear this item was not fit for purpose!! No-one could walk into the shower enclosure as the opening was only 340mm that even includes a 4 year old child!! This is not clear in the diagrams as the door opening shows 480mm I'm told I can't recive a refund as the size of opening was hidden in the very small print and was not stated in the diagrams. I would avoid this style/size at all cost and I'm not even sure why this item is being sold as not fit for purpose and only Flat Stanley may be able to use it.....

We deal with Eastbrook on a regular basis, service is great with great products. Would definitely recommend.

Live portal for instant stock availability, next day delivery, huge range of products and excellent after sales service

Julia our rep goes above and beyond for our company!
A great selection of quality products with a friendly customer service team and a professional, efficient delivery service.
Julia regularly keeps us updated with brochures and product knowledge and is there to help when needed.
Definately recommend to others!

I purchased a walk-in quadrant shower glass and tray combination. However, to my disappointment, when I use the shower (I’m 6ft tall), water consistently splashes out onto the wall and floor outside the enclosure.
Frustratingly, Eastbrook does not offer a compatible flipper panel for this model. When I contacted them to raise the issue, I felt dismissed and was not offered any practical solution or support. I feel that, at the very least, Eastbrook should have offered to replace the shower glass with a more suitable alternative.
Frankly, I’m astonished that this combination is being sold, as it appears fundamentally unfit for purpose - unless it’s intended purely for display and not actual use.

UPDATE: As you can see from their response, it clearly reflects the dismissive attitude I’ve been referring to. It is the supplier’s responsibility to ensure that the product is fit for purpose. This product should never have been made available on the market — and yet, there is still no offer from the company to resolve the issue.

great range and selection.
In particular for radiators and brassware.

About your message from 19/05/25
'We’re sorry to hear about your experience. All our enclosures and fittings are designed and tested to meet high standards, and when installed as per the instructions, they perform reliably. '
Your fittings are a rubbish, the instructions a joke. Stop selling lies to customers, please

We have worked with Eastbrook for many years now and the service is always top notch from sales, our rep George and our favourite delivery driver Rafal! They have such a vast catalogue of items it's rare to not find what you're looking for.

The bath & radiator ranges in particular is phenomenal. So much choice and every size and shape you could think of.

A fantastic company to deal with. Their products are fantastic. Orders are always on time, there's never any issue in returning or replacing items if issues, which tbf is rare in itself.