We had our gas boiler serviced and were very impressed by how polite and professional our gas engineer was. He was adamant that he had to go up into our loft to check for a vent pipe. All was well bu... Mehr ansehen
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Das sagen Bewerter
E&W Plumbing were recommended to me by the previous owners of my new home & I’m very happy I listened. From the first communication to the last, it has been a happy & easy process. The boiler service... Mehr ansehen
Unternehmen hat geantwortet
I have used E&W Plumbing and Heating for more than 7 years, to service and maintain a boiler and other gas appliances at our property in Kidlington. In this time, they have provided a quality service,... Mehr ansehen
Unternehmen hat geantwortet
I asked 3 different companies to visit and quote for replacing my boiler. I was really impressed with E and W. They asked all the right questions and their quote was very competitive. They also offer... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Klempner
- Gasversorgungsunternehmen
- Anlagenmechaniker Sanitär-, Heizungs- und Klimatechnik
- Gasinstallateur
- Kessel- und Heizungstechnik
Vom Unternehmen geschrieben
E&W Plumbing & Heating Ltd is a family-run business based in South Oxfordshire. We specialise in the installation, repair and servicing of gas, oil and LPG appliances, as well as landlord's Gas Safety inspections. Whether you want an entirely new heating system, or just need an appliance serviced, we are ready to help you with our honest and professional service. We serve most of Oxfordshire, including Oxford city centre and the surrounding towns and villages.
Kontaktinformationen
2 Westwater Way, OX11 7SN, Didcot, Vereinigtes Königreich
- 01491 839675
- info@eandwplumbingandheating.com
- eandwplumbingandheating.com
4,7
Hervorragend
24 Bewertungen
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Water leak
On the 16 Dec 14:20, a Friday, while aboard my tenant called to say water was dripping through the ceiling.
I immediately contacted my letting agent and asked them to find a plumber as soon as possible. I was informed there might be an afterhours charge.
At about 17:00 give or take a few minutes either way? E&W came to investigate but found the roof was the problem, not plumbing, and put one of the tenants towels in the loft to soak up some water and left. The tenant said the engineer was on site about 10 minutes. At 5:21 the tenant contacted me a bit after the engineer had left to say the situation was not dangerous. Well, so far so good and relieved.
However the working hours for E&W are 8:30 to 17:00 so charged me £90 + another £90 for out of hours, by a few minutes? Total £180. Rather shocked and disappointed.
16. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von E and W Plumbing and Heating Ltd
Dear Mr Francis. We welcome all reviews and feedback, but are both surprised and disappointed to have been left this very rare low review score. Our company went above and beyond for you at your time of need, when the plumber/plumbing company you usually use was unable to assist you. As you have stated in your review, our charges were made clear & agreed prior to the emergency visit taking place. We sent an engineer out to your emergency leak at very short notice, in what was the coldest week of 2022. Our professional engineer quickly diagnosed the problem and provided you with accurate information, thereby giving you and your tenant peace of mind in a difficult situation. We are always looking at ways in which we can improve our service, but we can do nothing more than be upfront with clients about our charges prior to visiting, and responsive to their needs. We are a local family run business who pride ourselves on high standards of work and offer a very high level service, 24 hours a day, 365 days a year for our 1000's of valued clients. It is a shame that you do not feel you have received value for money when we assisted you in an emergency at your time of need. We wish you all the best for the future.
Excellent service
I've used E&W several times now for both plumbing and heating services and both times they have been fantastic. The communication from booking the visit through to the engineer arriving is excellent and the staff on-site have always been friendly and very professional. I would highly recommend them and wouldn't hesitate to go to them for future services.
22. November 2022
Bewertung ohne vorherige Einladung
Excellent work carried out.
Excellent work carried out.
I will review this company 5 stars.
From start to finish my boiler change was carried out in a professional manner. The work force were a pleasure to have in the house. The work was completed as the quotation. I would not hesitate to use this company again and would highly recommend to any one with plumbing needs.
16. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von E and W Plumbing and Heating Ltd
Thank you for your wonderful review Richard, it was a pleasure working with you. Please call any time if we can be of further assistance.
Totally recommend
Professional and pleasant staff from start to finish. The staff on site had good attention to detail and were happy to explain the installation. We would totally recommend them and we have been customers for several years.
3. Mai 2020
Bewertung ohne vorherige Einladung
Antwort von E and W Plumbing and Heating Ltd
Hi Sarah, we're delighted to know you were happy with our services, thank you for leaving a review. Looking forward to working for you more in the future!
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