Omg the return is a nightmare! Tried talking to customer service who are as equally in the dark. Quality of jeans is good, but the returns is probably the worst I’ve come across and you have to pay... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Duck and Cover never let me down. Their clothing are a perfect fit for me and I have always bought from them ahead of all other brands. Very reasonable prices and their delivery is second to none. Fan... Mehr ansehen
Unternehmen hat geantwortet
Have been by buying D&C since late 90s and have a wardrobe full of D&C products. I buy regularly and can't fault the service, quality or price. It's a shame that returns aren't free, however, if there... Mehr ansehen
Unternehmen hat geantwortet
Bought a polo shirt online for husband, arrived quickly, great quality but too big. Really easy returns process. Posted back on 10th Jan requesting exchange to smaller size. 14th Jan replacement arriv... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Considered detail. It makes all the difference. We take established styles and give them a contemporary twist in design and fabrication. We add a new perspective. A subtle enlightenment. All in the rich tradition of British originality. Never superficial, never just for show. Only to enhance and engage. A mark of distinction. A refined approach. A secret for those that know.
Kontaktinformationen
Boi Holdings, Northgame, Parkgate Industrial Estate, WA16 8DX, Knutsford, Vereinigtes Königreich
- ask@duckandcover.co.uk
- duckandcover.co.uk
4,0
Gut
422 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
great straight fit jeans
jeans from duck and cover, the 2pairs ive purchased, are really good, wash well look good on, proper old school reg fit, great prices too, would recommend...
8. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Duck and Cover
Brilliant, glad you like them! we really appreciate your kind review.
Quite the most Devine fish and chips…
Quite the most Devine fish and chips ever eaten and I’ve eaten many!
Only to be beaten by the service……
6. April 2024
Bewertung ohne vorherige Einladung
Antwort von Duck and Cover
I think you may have written this against the wrong company although the fish and chips sound amazing so please let us know where we can find this chip shop!
Order received
Hi yes you are correct after the first parcel being missing my order was resent and delivered thank you
25. März 2024
Antwort von Duck and Cover
Thanks for your order. Thank you for providing the order number. I can see that your delivery arrived on the day you wrote the review. This was delayed a few days due to the two bank holidays over the easter weekend.
Great quality clothing and a good range…
Great quality clothing and a good range to choose from
25. März 2024
Antwort von Duck and Cover
Thanks for your order and for leaving a review. We are delighted you are happy with our clothes. It means a lot.
Antwort von Duck and Cover
Thanks for the positive review, Mark. We appreciate it.
Antwort von Duck and Cover
Hi Mark, thanks so much for your positive review. We're glad you have had a good experience.
Antwort von Duck and Cover
Thanks Mark, we really appreciate you taking the time to leave this review.
Antwort von Duck and Cover
Thank you for such a positive review. We appreciate this and are glad that you are happy with your purchases.
Antwort von Duck and Cover
Thank you for the great feedback - it's good to hear that you have had a positive experience.
I bought a jumper
I bought a jumper. It doesn't look very nice. Probably they reselling jumpers that someone wore already that's why it's on sale.
I do not recommend buy something from them.
11. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Duck and Cover
Thanks for your feedback although I am sorry your experience could have been better. I can assure you we would never sell anything to customers that had already been worn. As you didn't leave an order number I cannot investigate this, but I would urge you to get in touch with our Customer Service team for assistance if you received anything defective or substandard.
Well made shirt with interesting…
Well made shirt with interesting colours. Extremely well fitting for me medium size. Well finished off.
1. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Duck and Cover
Thank you for your review - it was appreciated. Glad that you are happy with your purchase.
Crap aftersales service. Won't use again
Cardboard packages surrounding boxers arrived shredded in the post.
These were to be a gift.
Customer services advised to return at my own cost for a replacement.
So I have to pay postage again to receive the item I originally ordered.
Shocking service and won't be using again!!
18. November 2023
Bewertung ohne vorherige Einladung
Antwort von Duck and Cover
I am sorry that you have not received the kind of service you were expecting. Unfortunately, there are occasions when the boxes can get damaged in transit and we do mention this in our booking conditions, however, please can you get in touch with our Customer Service team and we will investigate this further.
Brilliant customer service from Sian.
15. November 2023
Bewertung ohne vorherige Einladung
Great purchase thanks again 😁
27. Oktober 2023
Antwort von Duck and Cover
Thanks for your review! Happy that you had a good experience again 👍
A stellar purchase
Lovely zip through top, looks great, feels comfortable and excellent value for money.
27. Oktober 2023
Antwort von Duck and Cover
Hey...thanks a lot for your review - it is appreciated 🙂
Customer satisfaction continued…
If you’re not ordering then you’re missing out!
Quality products at sensible prices. Customer service is exemplary and personal.
Thank you Sian and team.
1. November 2023
Bewertung ohne vorherige Einladung
Antwort von Duck and Cover
Thanks for your very kind review, Graham. It is much appreciated. Look forward to doing busy with you again in the near future!
Kind regards
Sian
Customer Support
Good quality and affordable
26. September 2023
Antwort von Duck and Cover
Thank you so much for taking the time to add your review.
Best wishes
Sian
Customer Support
Great quality jeans
Great quality jeans. Sizing was accurate. Delivery was really fast!
26. September 2023
Antwort von Duck and Cover
Hi Iain, so pleased that you are happy with your purchase. Thanks for leaving a review - it is appreciated.
Best wishes
Sian
Customer Support
Clothes were all great quality and…
Clothes were all great quality and perfect size
26. September 2023
Antwort von Duck and Cover
Hi Calum, thank you for taking the time to leave your review. It is appreciated. Glad you are happy with your purchases.
Best wishes,
Sian
Customer Support
love the clothes last me years and some…
love the clothes last me years and some great deals and offers too
16. März 2023
Bewertung ohne vorherige Einladung
Antwort von Duck and Cover
Thank you for your kind review. Glad to hear you have been impressed with the quality of the products and we look forward to you purchasing some more soon.
Best wishes
Sian
Duck & Cover Team
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