Dreem Health Sleep Clinic Bewertungen 

189
TrustScore 4.5 von 5

4,4

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

It was a good experience all around. The sessions were helpful and insightful, and the sleep study was really valuable, especially because it had 2 nights of data. I've made some adjustments to my eve... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Talking with Mary Beth Willis felt like talking to a well informed friend. She is so kind and knowledgeable. Looking forward to seeing my test results and discussing them with her. Thank you so much f... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

My first encounter with Dreem was a telehealth phone call with my nurse practitioner. She deftly handled my questions and put me at ease with her natural conversation style. Within a couple of days,... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The Dreem Health Sleep Clinic was a smooth and patient/user friendly experience. Instructions were clear and the nurse Kevin was kind, patient and professional. He was thorough discussing the at home... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Schlaflabor

Vom Unternehmen geschrieben

Dreem Health is a 100% virtual sleep clinic designed to make getting a diagnosis and treatment for sleep disorders as easy as possible. Meet with a licensed sleep specialist online, take a home sleep test in your own bed, and get a treatment plan that fits your life. Available nationwide, Dreem Health’s services are covered by most major insurance plans or available for self-pay. From sleep apnea and snoring to insomnia and daytime sleepiness, we’re here to help you sleep better and wake up ready for life.


Kontaktinformationen

4,4

Hervorragend

TrustScore 4.5 von 5

189 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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Hat 80 % seiner negativen Bewertungen beantwortet

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4,4

Alle Bewertungen

(189)

182 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

EVERYTHING

EVERYTHING! The sleep study was easy and doesn't interfere with quality of sleep. I started using the mouth guard designed for sleep apnea and redid my sleep study and found out that the mouth guard improved my sleep and resolved my apnea. Having online appts is very convenient and yet personal. 100% loved this process and would recommend this service to everyone.

5. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I had a very smooth experience from the…

I had a very smooth experience from the initial call through receiving my results. The nurse practitioner took the time to clearly explain everything in a way that was easy to understand. I truly appreciated the attention and care given to my health, and I highly recommend their services.

26. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Easy and Convenient

Doing the test at home was easy and convenient. My sleep consultant was very understanding and put a Rush Order on my new machine

22. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

My experience with DREEM health was… truly awesome

My experience with DREEM health was great. Dr.Battle and her staff are awesome. The information gave me insight as to why I stayed tired even after eight hours of rest. I was so impressed with the results in the help that I’ve already referred their services to several friends. The convenience of being able to do the testing at home is great 10 out of 10 highly recommend.

9. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Never heard from the cpap company after…

Never heard from the cpap company after consultation with the nurse practitioner

19. Februar 2026
Bewertung ohne vorherige Einladung
Dreem Health Sleep Clinic-Logo

Antwort von Dreem Health Sleep Clinic

Dear Robert, thank you for bringing this to our attention. We’re sorry to hear about the delay following your consultation.

Our Care Coordination team has since reached out to our equipment partner to ensure your PAP setup order is moving forward. You should have received a call and follow-up email with an update. If you need any additional assistance or have further questions, our team is happy to help. You can always call us at (650) 761-4056 or send us an email to hello@dreemhealth.com

Bewertet mit 5 von 5 Sternen

Efficient, Clear, and Comfortable Sleep Study Process

DreemHealth made the entire at‑home sleep study process remarkably smooth and stress‑free. From the very first virtual consultation, the provider took time to understand my symptoms and explain what to expect. The at‑home sleep study kit arrived quickly, was comfortable to wear, and was incredibly easy to use — far simpler than I anticipated.

Once the study was complete, they reviewed my results in detail during a follow‑up visit. They walked me through the data, explained my diagnosis of sleep apnea clearly, and answered every question without rushing. We discussed different therapy options, and together we decided that CPAP therapy was the best fit for me.

What impressed me most was how thorough and supportive the team was throughout the process. I even had a separate virtual appointment focused entirely on mask fitting and exploring different mask styles to make sure I’d be comfortable. They handled all the insurance coordination behind the scenes, kept me updated at every step, and are now shipping my CPAP device and supplies directly to me. A follow‑up appointment is already scheduled to help me get everything set up correctly.

Every part of this experience has been organized, patient‑centered, and easy. DreemHealth combines convenience with genuinely attentive care, and I’m grateful for how seamless they’ve made this journey. I would highly recommend them to anyone needing a sleep study or treatment for sleep apnea.

20. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great experience

Great experience. Learned a lot about myself. Doctor Palomino explained everything in great detail and she used terms that were easy for me to understand. Thank you!

20. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Simple and fast

This was a seamless easy procedure from the beginning to end. Everything worked as it should and I got my diagnosis fast. Thank you!

11. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Bait and switch, Went from "100% covered" to "you pay all"

Make sure you print a copy of all your correspondence with Dreemhealth, because you will need it. See that I am not the only one who has had this experience.

I sought an at-home sleep study to determine whether I continued to have obstructive sleep apnea. After researching providers online, I identified DreemHealth as offering at-home sleep studies. Prior to scheduling the service, I was explicitly informed—both verbally and in writing—that DreemHealth was in-network with my health insurance and that the study was 100% covered, with no out-of-pocket cost. A written estimate reflecting this representation was provided and is attached.


Relying on these representations, I proceeded with the sleep study. After the service was completed, I received a bill for the full amount. At that time, I was informed that DreemHealth was out of network and that neither of my insurance plans would provide coverage.

My insurance coverage includes Blue Cross and Blue Shield through my spouse and Medical Mutual through my employer, the State of Ohio (Ohio Department of Public Safety). Both plans provide comprehensive coverage and are widely accepted. Despite this, I was advised that no portion of the service was covered, which directly contradicts the representations made to me prior to receiving care.


I would not have proceeded with the service had I been accurately informed that it was out of network or not covered by my insurance.


Their actions constitute deceptive practices under Ohio law. I would not have used their services had I been accurately informed that the study was not covered by my insurance. I maintain comprehensive insurance coverage and had readily available alternatives; however, I relied on their written representation that the services were 100% covered and would result in no out-of-pocket expense.


Such conduct appears to violate the Ohio Consumer Sales Practices Act (Ohio Revised Code §1345.02), which prohibits suppliers from committing unfair or deceptive acts or practices in connection with consumer transactions, including misrepresentations regarding the cost, coverage, or benefits of services. By providing written assurances that the services were fully covered when they were not, the provider induced reliance through misleading representations, resulting in financial harm.


Additionally, misrepresenting the nature or cost of services may constitute a deceptive trade practice under Ohio Revised Code Chapter 4165, which prohibits false or misleading representations likely to cause confusion or misunderstanding in the provision of services.



I am requesting, through the Ohio Attorney General, that the charges associated with this service be withdrawn or adjusted to reflect the representations made to me prior to receiving care. I am also requesting that this matter be reviewed as a potential violation of the Ohio Consumer Sales Practices Act, Ohio Revised Code §1345.02, which prohibits suppliers from engaging in unfair or deceptive acts or practices in connection with consumer transactions, including misrepresentations regarding the cost, coverage, or benefits of services.


Specifically, I relied on written and verbal representations that the services were in-network and 100% covered by my insurance, with no out-of-pocket cost. These representations induced me to proceed with the service and were later contradicted by the provider’s assertion that the services were out of network and not covered by either of my insurance plans. As a result, I incurred financial harm that I would not have otherwise sustained.

This conduct may also constitute a deceptive trade practice under Ohio Revised Code Chapter 4165, which prohibits false or misleading representations likely to cause confusion or misunderstanding in the provision of services.

28. April 2025
Bewertung ohne vorherige Einladung
Dreem Health Sleep Clinic-Logo

Antwort von Dreem Health Sleep Clinic

Dear Burke, thank you for sharing your concerns. We take questions around insurance coverage and billing very seriously and understand how upsetting this experience was.

After reviewing this matter, our team reached out directly to clarify the situation and address the balance. We’re glad we were able to resolve this and appreciate you confirming that the issue has been addressed.

We value feedback like this, as it helps us improve how we communicate coverage expectations and support our patients throughout their care.

Wishing you a lovely sleep! ✨

Bewertet mit 1 von 5 Sternen

More interested in policy than patients

I was supposed to have a C-Pap use follow-up call this morning that had been scheduled two months in advance. At the start of the call, the nurse practitioner asked me to turn on my camera and I refused. She said that the company requires the camera to be turned on. I have no information about how private this video is, if they are storing it, who has access to it, etc. At any rate when I refused a second time to turn the camera on, the nurse practitioner chose to end the call. In other words, this company is more interested in a policy with no medical validity than they are in providing adequate follow up care.

Another complaint is that it takes up to a week for them to respond to messages left in the app. They have been unable to resolve an ongoing issue with my therapy.

I do not feel confident with this company as a healthcare provider.

2. Februar 2026
Bewertung ohne vorherige Einladung
Dreem Health Sleep Clinic-Logo

Antwort von Dreem Health Sleep Clinic

Dear Norrie.

thank you for sharing your experience. We’re sorry for the frustration this caused and appreciate you bringing your concerns to our attention.

For clinical visits, our providers are required to conduct appointments using both audio and video to meet clinical and regulatory standards. We understand your privacy concerns and regret that this requirement was not clearly communicated in advance. When video is declined, the provider may be unable to proceed with the visit.

We also acknowledge your feedback regarding delays in responding to in-app messages. Timely communication is important to us, and we’re actively working to improve response times and set clearer expectations.

We appreciate your feedback and would welcome the opportunity to address your concerns directly. Please feel free to contact us at hello@dreemhealth.com or 650) 761-4056.

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