domex.lk Bewertungen 

Absolutely disappointing experience with Domex Horana. I waited for two days because the parcel was urgently needed, only to find out that it had been sent through the WRONG ROUTING. A parcel that was supposed to go to Kilinochchi was sent to Jaffna instead.
How can a courier service make such a basic routing mistake and then show absolutely no responsibility for the delay caused to the customer? What is even more frustrating is the way the hotline handled my complaint. Instead of properly taking responsibility and giving a clear solution, the response was extremely unhelpful and unprofessional.
We trust courier companies with important documents and university-related items because we expect them to be delivered correctly and on time. But after this experience, I genuinely feel that even sending something important through Domex is a risk.
Two days wasted because of an avoidable mistake, with no proper accountability or satisfactory response.
Very poor service. Very poor responsibility. Very poor customer care.
I definitely do NOT recommend Domex Horana based on this experience. Customers deserve much better.

⭐ 1/5 — Very Disappointing Delivery Service

I am extremely disappointed with my experience with Domex.

My package was sent on Monday, and I expected it to be delivered to my address because I had paid for door-to-door delivery service. However, instead of delivering the package to my door, I had to go and collect it myself.

What made the experience even more frustrating was the lack of communication. I tried contacting Domex several times to ask about the status of my package and when it would be delivered, but my messages were not answered at all. I also called them five times, and nobody answered my calls.

I waited from Monday until Friday to finally receive my package, and in the end, I still had to collect it myself despite having already paid for door-to-door delivery.

I understand that delays can sometimes happen, but customers deserve at least a proper explanation and communication. If a customer pays for door-to-door delivery, the service should actually be provided as promised.

I hope Domex improves its customer service, communication, and delivery process. This was a very disappointing experience, and unfortunately, I cannot recommend their service based on my experience.

Is this the world's worst courier service? I booked a pick up today for a courier from Colombo 3 to Kandy. Six hours later no one has shown. I received a call from presumably the courier asking for my address again. I gave it. He couldn't understand and hung up. We called back to ensure he understood. Nothing. Two hours later someone from Domex called to ask if the item had been collected. We said 'no'. Since then, nothing. Calls to Domex are left ringing. Our address is easy. It's the Colombo Swimming club, opposite Temple Trees. Advice? Never use Domex. How can we progress as a country if even courier services act so unprofessionally?

One of my parcels was lost by the Domex Kilinochchi branch. It has been 15 days since the parcel went missing, and even after I lodged a complaint on the very day it was lost, no action has been taken yet. Is this how you treat your customers?

Very Very Poor Service. DO not respond to customer inquiries and never deliver the parcel on time. there is a person known as Amalsha and his response to customer inquiries is very very poor and the fellow doesn't even answer the phone. very very poor service.

The worst delivery service I never use it again in my life

I am very disappointed with this courier service. My package has been on hold for 3 days at the Mirigama branch, and there has been no proper update or delivery attempt.

The customer service is extremely poor. They do not answer calls, and there is no support or communication regarding the delay. This is very unprofessional and frustrating.

The Domex delivery person, identified as Kavindu,‪ contact No. 076 137 7891‬ behaved in a very unprofessional and rude manner. He rushed the delivery, quickly handed over the parcel without allowing proper verification, and left immediately.
When I opened the package, I was shocked to find that the box was completely empty. My ordered items were not inside.

This is extremely disappointing and unacceptable. I kindly request the following:
1. A full investigation into this incident.
2. Immediate replacement of my order.

Worst courier company ever!!!! Have to be on their customer service hotline for hours. I called them to check where my package is as it has not been delivered so far and it’s almost one and half weeks. I was then asked to contact their e-commerce department and no one answered even after staying for so long. I contacted the hotline again and I was informed by one girl that she will check and call back but didn’t receive any call. Most shittiest courier company ever!!!! Do not sent orders through this, you’ll end up in trouble. Agents do not even know how to greet. Very poor service.

We sent a package from their Bandarawela office, to be delivered to kurunegala. They have lost the package and are not answering the phone. We have called the Bandarawela and kurunegala offices, nobody replies.