Company continues to try to bill my credit card even though I've canceled. Fortunately, my credit card number changed at around the same time, otherwise I probably wouldn't have noticed. Also, the pro... Mehr ansehen
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DO NOT USE THIS ONLINE Absolutely appalling service. zero customer support contact, and continued billing after the subscription was cancelled. After weeks of chasing i still cannot get a reply... Mehr ansehen
I was charged £27.30 every month for five months without my knowledge or consent. When I log into my DocuClipper account, it clearly states I have no active plan — yet the payments kept being taken.... Mehr ansehen
Canceled subscription and have cancellation confirmation, but continued to be billed monthly. Support claimed I was locked into a 12-month commitment despite the site advertising month-to-month / canc... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Automate data extraction from digital and scanned documents
Kontaktinformationen
Vereinigte Staaten
- support@docuclipper.com
- docuclipper.com
1,6
Ungenügend
25 Bewertungen
Hat 76 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Das haben sich andere Leute angesehen
SCAM - DO NOT USE THIS ONLINE
DO NOT USE THIS ONLINE
Absolutely appalling service. zero customer support contact, and continued billing after the subscription was cancelled. After weeks of chasing i still cannot get a reply and there is no phone number to call.
PATHETIC SCAMMERS!
11. März 2026
Bewertung ohne vorherige Einladung
Company continues to try to bill my…
Company continues to try to bill my credit card even though I've canceled. Fortunately, my credit card number changed at around the same time, otherwise I probably wouldn't have noticed. Also, the program doesn't work.
7. April 2026
Bewertung ohne vorherige Einladung
Illegal proceedings
I was charged £27.30 every month for five months without my knowledge or consent. When I log into my DocuClipper account, it clearly states I have no active plan — yet the payments kept being taken. I received no invoices, no confirmation emails, and no correspondence of any kind until a payment finally bounced.
When I contacted support, I was passed between two agents over several days. The first told me I was on a 12-month commitment I never agreed to. The second said the charges weren’t linked to my account and asked me to search my own emails to find the source — despite the failed payment notification being sent to the very same email address. At no point did anyone offer to search their own billing system to resolve the issue or offer a refund.
19. März 2026
Bewertung ohne vorherige Einladung
I cancelled my month-to-month…
I cancelled my month-to-month subscription on July 21, 2025. An audit of my bank account showed this company continued to charge monthly subcription fee through March 2026. I contacted customer support and provided a copy of the cancellation email along with a screenshot that showed a 'reactivation' button for my subscription. My customer support emails have been ignored. This is a warning for any potentional customer. If you purchase an online subscription from a service provider like "DocuClipper" that doesn't have a live customer support or corporate phone number, this is what will happen to you.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Docuclipper
Hi David,
Thanks for sharing your concerns. We want to clarify a few things for anyone reading this.
DocuClipper offers multiple billing options:
• Monthly plan (billed month-to-month)
• Annual plan paid upfront
• Annual plan billed monthly (a yearly commitment paid in monthly installments)
If someone is on an annual plan billed monthly, cancelling stops the subscription from renewing for the next year, but the remaining monthly installments continue until the end of the annual term. This often causes confusion because the billing looks “monthly,” even though it is part of a yearly plan.
Regarding support, we do respond to customer emails and aim to do so within one business day. If any message was missed, that’s not the experience we want anyone to have.
Please email support@docuclipper.com
with your account email so we can review your billing history and cancellation details and make sure everything was handled correctly. We’re always happy to help resolve any issues.
PREDATORY BILLING & ZERO CUSTOMER SUPPORT - AVOID AT ALL COSTS!
If zero stars were an option, I would give it. This company is a nightmare. I only discovered recently that they have been charging me for TWO CONSECUTIVE YEARS ($327.60 in 2025 and 2026) without my authorization.
Here is their fraudulent pattern:
No Transparency: After the trial period ended, they sent ZERO notification emails about the upcoming charges.
Trap by Design: Their system is designed so you cannot remove your own credit card information or cancel easily. It’s a classic "dark pattern" trap.
Security Bypass: Even after I replaced my credit card, they somehow bypassed security to charge my new card for the 2026 fee.
Evasive Support: When I reached out, their support refused to address the issue. The manager only provided "official/robotic" responses that did nothing to resolve the theft. They only showed interest in "resolving" the issue AFTER they realized I had filed a fraud claim with my bank.
I have already filed formal complaints with the CFPB (Consumer Financial Protection Bureau) and reported their predatory billing practices to the authorities. With a 1.8-star rating, it is obvious that DocuClipper thrives on stealing money from unsuspecting users. DO NOT GIVE THEM YOUR CARD INFO.
UPDATE (March 16, 2026): > The merchant's reply is misleading. I attempted to contact the phone number provided on the billing statement—it is non-functional.
My actual usage in 2025 was only 24 pages, yet I was charged $655.20 over two years due to their failure to provide the legally required pre-renewal notifications (violating ROSCA).
I have officially filed a report with the Federal Trade Commission (FTC) regarding these deceptive practices. FTC Report Number: 199053096. American Express is currently investigating this as unauthorized billing. If you are a victim of their "hidden" renewal system, report them to the FTC immediately.
28. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Docuclipper
Hello Emma,
We’re sorry to hear about your experience, but several statements in this review are not accurate.
DocuClipper subscriptions can be cancelled at any time from the account settings page, and customers can also request cancellation by emailing our support team. Once a subscription is cancelled, it will not renew. We also respond to all support inquiries and aim to resolve billing concerns promptly.
Regarding billing notifications, subscriptions renew according to the plan selected at signup. If there is ever a billing question or a concern about an unexpected charge, we encourage customers to contact us directly so we can review the account and resolve the issue.
If you believe your account was billed incorrectly, please contact us at support@docuclipper.com
with the email associated with your account and we will investigate immediately and work toward a fair resolution.
HORRIBLE!!
HORRIBLE!!! Scam!!! DO NOT GIVE THESE CRIMINALS YOUR INFORMATION!!!! I tried the free trial August of 2024 was charged over $300 dollars and I never even was able to use this bull$hit service. It was a scam from the start. So I cancelled. I realized in March of 2025 that they were still charging me monthly without sending any receipts, letters, emails Anything. So I cancelled my service in March of 2025( I have the emails confirming they cancelled my service) they continued to charge me monthly and their email response was that when I cancelled they will still charge me for a year and there isn’t anything I can do about it! There is no phone number for this scam factory. I reported them to the credit bureau and my credit card company I pray they receive what they deserve for robbing people
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Docuclipper
Hi Steve,
We’re sorry you feel this way, and we want to clarify what happened.
You selected our annual plan billed monthly, which provides a discounted rate in exchange for a 12-month commitment. This option is clearly presented during signup.
With this plan:
• You receive the discounted annual price
• You are committed for 12 months
• You retain full access to your account for the entire year
When you requested cancellation in March 2025, your subscription was set not to renew after the 12-month term. However, because the plan includes a 12-month commitment at a discounted rate, the remaining monthly installments continued as agreed.
You were not being charged for an inactive or inaccessible account — your account remained fully available for use during the full term.
We do not operate as a scam and do not charge customers without disclosure. Billing receipts are automatically generated for every payment and are accessible within the account.
If you would like us to review your specific situation again, we’re happy to do so. Please contact our support team directly at support@docuclipper.com, and we’ll make sure everything is reviewed thoroughly.
Issues with software and customer service
My husband found this software platform for accounting purposes. I thought it was user friendly for uploading bank statements for categorizing and it's putting in itself for my accountant. I can not even get anything done. They reset my account twice it stand stuck in trial even though I paid for the subscription about $300. Wasted two week I just going old school and doing excel myself. It looked so promising, but I can deal with AI BOTS and Emails back and forth need a real customer service support phone with a real person answering calls. I refuse to do business with a company that doesn't have the proper trained employees human, that can problem solve.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Docuclipper
We’re genuinely sorry this was your experience — that’s not the standard we aim for.
To clarify, we do have a real human support team. While we don’t offer phone support, every support request is handled by trained specialists — not AI bots. If your account remained stuck in trial after you paid, that is absolutely something we should have resolved immediately.
Two weeks is far too long to deal with an activation or billing issue, and we completely understand how frustrating that must have been — especially when you were trying to prepare information for your accountant.
We would truly appreciate the opportunity to fix this properly.
Please email us directly at support@docuclipper.com
with the subject line:
URGENT – Account Activation Issue
Our team will personally review your account, verify your payment status, and make sure everything is corrected.
We built DocuClipper to save time, not create extra work. If we fell short here, we want to make it right.
Don’t use this company
Don’t use this company. It’s a scam. I signed up for the free trial and the very same day, they charged my credit card over $300 for a year subscription that I didn’t sign up for. I immediately cancelled and when I disputed the matter, they told me that they would cancel the subscription and give me a partial refund. They somehow resigned me up for a monthly subscription which again I did not consent to. I just got an email from them now basically saying that the matter was closed and that i was outside of the trial window. The trial that I already cancelled. Don’t give these crooks your card information. Their software didn’t even work anyways.
23. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Docuclipper
We take accusations like this very seriously and want to clarify how our system works.
Our free trial does not require a credit card. You can test the software without entering any payment information.
Charges only occur after a user actively selects a paid subscription plan and enters billing details. We do not automatically charge annual plans without that explicit step.
Once a paid subscription is activated, it is non-refundable as outlined in our terms at checkout. That said, we do review billing concerns on a case-by-case basis when there is genuine confusion.
We also do not “re-sign” users up for subscriptions without consent. Any subscription activation or change requires a user action and generates a timestamped record.
If you believe there was an error, we’re happy to review your specific account history and provide a full billing breakdown.
Please contact support@docuclipper.com
with the subject line:
Billing History Review
Include the email associated with your account, and we will investigate thoroughly.
We are a legitimate software company serving accounting professionals nationwide. We do not charge customers without authorization, and we stand behind our billing transparency.
This software is absolute trash
This software is absolute trash. False advertising!!! They advertise connectors and functionality that do not work. they provide a free trial but for the me to actually see if it works on the first run it used up the free trial and they charged me $219 only to see that the main functionality, which is the reason why I chose the company don’t even work. After contacting customer service, which took over 24 hours to get back to me their response was those features are not working at this time. I requested to cancel and their response says we don’t give refunds. Total trash scam company with horrible customer service false advertising, and lacking, basic accurate function. Take your business elsewhere.
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Docuclipper
We’re sorry for the frustration you experienced. To clarify, the free trial includes full functionality and allows you to see all extracted data before upgrading; the only limitation is the download size. We strive to be transparent about feature availability and are always working to improve both reliability and response times. If you’d like us to take another look at your account or clarify any specific issue, our support team is happy to help.
Canceled subscription and have…
Canceled subscription and have cancellation confirmation, but continued to be billed monthly. Support claimed I was locked into a 12-month commitment despite the site advertising month-to-month / cancel anytime. Had to block the merchant through my bank to stop the charges. Use caution.But the times I used it in the past I was able to do what I needed.and had no problem canceling .but now I emailed them with no resolve .felt very scared this time
16. Januar 2026
Bewertung ohne vorherige Einladung
Never worked
Never worked. Customer service was slow and unhelpful. Charged me anyway, no credit for "Outside of the free trial period, we do not offer refunds for any reason, including but not limited to dissatisfaction with the service, lack of use, or technical issues."
Avoid at all costs.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Docuclipper
We are sorry to hear about your experience. With DocuClipper, you can fully evaluate the product during the free trial, which allows processing up to 120 pages without any payment required. This gives users the opportunity to test accuracy and features before subscribing.
Once an upgrade is made, our policy, which is clearly stated during checkout, is that we do not issue refunds outside of the trial period. This ensures fair and consistent treatment for all customers.
If you had technical issues, please contact support@docuclipper.com
so our team can review your case and help resolve any problems with your account or data processing.
I signed up to Docuclipper and I have…
I signed up to Docuclipper and I have never been able to cancel my account, I have emailed their support email many times and no response. Every few days they try and take the fee from my account. Super disappointed in this service.
1. August 2025
Bewertung ohne vorherige Einladung
Antwort von Docuclipper
We are sorry to hear about your experience and understand how frustrating that must be. Accounts can be canceled at any time directly from the Settings page on our website or by contacting support@docuclipper.com
.
If you did not receive a response, it is possible that our messages ended up in your spam folder or that your email did not reach us. Please reach out again, and we will make sure your account is fully canceled and any billing issues are resolved right away.
Scam affiliate marketer
Very poor customer support. We do affiliate for them but they hold our commission for months without any reasons. Even we send a lot of emails to them.
You guy tried to said that we violated your policy but when I asked the evidence, no one reply me the evidence for months. Why?
10. September 2025
Bewertung ohne vorherige Einladung
Antwort von Docuclipper
We are sorry to hear about your experience. After reviewing your account, we found that your affiliate activity violated our Affiliate Program Terms of Service, which prohibit the use of paid ads to promote DocuClipper. Because of this policy violation, commissions were placed on hold and not released.
We always aim to treat affiliates fairly and consistently. If you believe there has been a misunderstanding, please contact support@docuclipper.com
and we will be happy to review your case again.
Poor support poor software
Very poor customer support for a piece of software that has a lot of issues with functionality
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von Docuclipper
We are sorry to hear about your experience. We take product reliability and customer support very seriously, and your feedback helps us improve both.
Our support team is always available at support@docuclipper.com
to help troubleshoot any issues or walk you through solutions. We would appreciate the opportunity to understand the problems you encountered and make things right.
I am incredibly disappointed in the…
I am incredibly disappointed in the service I have received from Docuclipper. I originally signed up for the free trial and was charged not once during this trial but twice (their mistake). I was only able to get refunded for one charge after fighting that it was on error on their end. I then cancelled my subscription since I was forced to pay for 1 month & thought that was the end of it. Little do I find out after reviewing bank statements that I was continually charged for MONTHS after I cancelled (literally has a prompt to upgrade when I login). After contacting support I was offered zero help or refund, which they could see from my activity on the account for these months was completely inactive as I had cancelled. Not one email or invoice was sent regarding these charges that were continuing each month. How is this allowed? I am so incredibly upset by this service and unfortunately will be going elsewhere in the future for these service as I cannot trust the platform at all! I highly regret giving them ANY credit card information.
26. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Docuclipper
We are very sorry to hear about your experience and understand your frustration. We reviewed your description, and it sounds like there may have been a billing or cancellation issue that was not properly processed. Accounts can be canceled at any time directly from the Settings page, and we always send confirmation emails once a cancellation is completed.
We would like to investigate this further and make things right. Please contact support@docuclipper.com
again with the email address used for your account, and our team will review the charges, verify your cancellation date, and issue any refunds that may apply.
Do not waste your money on this
Do not waste your money on this. The software doesn't convert bank statements with correct dates and requires manual changes. Customer service is not help full at all and no refund is issued even if it is their fault.
24. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Docuclipper
We are sorry to hear about your experience. DocuClipper is designed to accurately extract and format data from a wide range of bank statement layouts, but some statements use nonstandard formats that may need adjustment. Our support team can review your files and improve the template to ensure future statements of the same format are processed correctly.
While our refund policy does not allow refunds once processing begins, we are always happy to help fix formatting issues and improve your results. Please contact support@docuclipper.com
with your statement details so we can assist.
Expiring Pages, Zero Refunds – $500 Wasted on DocuClipper
I signed up for DocuClipper’s $39/mo “starter” plan (120 pages). Over 11 months plus one extra $74 charge because I needed bank statements converted in a pinch... I paid about $500—yet the pages I didn’t use expired each month and can’t roll over. DocuClipper’s own policy states “no refunds for any reason” after the free trial and “unused pages do not carry forward.” Even annual plans lock you into 12 months, and cancellation just stops future renewals, not the billing commitment. For a tool that’s supposed to save money, it feels like a cash-grab: aggressive auto-renewal, zero flexibility, and no customer-friendly refund option. I’ve cancelled and moved to a pay-as-you-go OCR alternative that only charges per document actually processed. Beware before you commit—read the fine print or you’ll pay for hundreds of phantom pages like I did.
22. Juni 2025
Antwort von Docuclipper
Thank you for sharing your feedback. We understand your frustration regarding unused pages. Our monthly plans are designed for consistent use, and as stated during checkout, unused pages do not carry forward.
For users who prefer more flexibility, we offer an annual plan that provides all pages upfront for the year. This allows you to use your full page balance at any time without monthly expirations.
We appreciate your feedback and will continue working to make our plans clearer and better suited to different usage needs.
Absolute SCAM. Do not give them your credit card info
I emailed support at docuclipper.com January 25th to cancel my account. They still charged my account January 30th. I emailed them to cancel my account again Feb 24, Mar 1, and Apr 20. They still charged me $39 on Jan 30, Mar 4, and Mar 28th. They only canceled my account TODAY, Apr 25 after I have continued to email them about cancelling my account, but they still have refused to refund me for the payments charged after I requested cancellation on January 25th. They're saying their policy is no refunds after the trial, and they're ignoring the fact that I've attempted to cancel with them multiple times.
25. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Docuclipper
We are sorry to hear about your experience. Our records show that we cancel accounts immediately once a cancellation request is received. We do not delay or continue charging after a confirmed cancellation.
If you did not receive a confirmation email when you first requested to cancel, it may be that the request did not reach our system or was filtered by your email provider. We would be happy to review your account activity and provide full visibility into when the cancellation took place.
Please contact support@docuclipper.com
with the email used for your account so we can verify the timeline and make sure everything is resolved correctly.
Docuclipper is a piece of rubbish
Docuclipper is a piece of rubbish. A pdf will only convert to excel what is on the front page - none of the pages that follow. It is complex and useless. I could type 100 pages faster than this piece of rubbish. AND they won't give a refund no matter what you do. ANGRY BEYOND BELIEF!
17. April 2025
Bewertung ohne vorherige Einladung
Antwort von Docuclipper
We are sorry to hear about your experience. DocuClipper is designed to deliver the most accurate bank and financial document conversion in the industry, including multi-page PDFs. If only the first page was processed, it may indicate a file formatting issue that our team can easily correct.
Please contact support@docuclipper.com
with your file, and our team will review and fix the template so all pages convert properly. While our refund policy does not allow refunds once processing begins, we are always happy to resolve issues and ensure your documents are converted accurately.
Fraud
Fraud - used them once to convert one document, and since then been charging me £27.30 a month, I've tried to cancel multiple times but hasnt allowed me to, I cant even log into the account - they dont have a phone number or respond to emails.
3. April 2025
Bewertung ohne vorherige Einladung
Antwort von Docuclipper
We are sorry to hear about your experience. Our system cancels accounts immediately upon request, and we do not continue charging after a confirmed cancellation. You can also cancel directly from the Settings page on our website at any time.
If you were unable to log in or did not receive a confirmation, it is possible that your cancellation request did not reach us. Please contact support@docuclipper.com
again with the email address used for your account, and we will review your history to ensure your account is fully canceled and any outstanding issues are resolved.
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