DocTap Bewertungen 

1.575
TrustScore 4.5 von 5

4,3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Excellent experience once again with DocTap. Dr Nitin was friendly, knowledgeable and respectful. His referral letter for my specific specialist requests was absolutely perfect. It's why I have used t... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I had a few reviews with DocTap, most of them a few years ago and those doctors do not longer appear part of the team. However, the last review that I had was with Dr Mehra. He is professional and tho... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We saw Dr Nitin Mehra for my 12 and 10 year olds . He was kind, thorough, and exactly the type of doctor any parent would want for their child ( my child even threw up in his office and he even then... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Shambolic. Booked an appointment weeks in advance to work around a busy diary. Got reminder confirmation email 08:30 day of appointment. Arrived to be told the doctor had cancelled all her appointm... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Medizinische Klinik

Vom Unternehmen geschrieben

Same day private GP appointments from £29. DocTap have 11 London GP clinics, open 7 days. Prescriptions, diagnosis, blood tests & referrals. Book online now.


Kontaktinformationen

4,3

Hervorragend

TrustScore 4.5 von 5

1575 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,3

Alle Bewertungen

(1.575)

23 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Open on Sundays - a Godsend.

This was such a godsend especially when the rules for entering the country i was flying to changed in such a short period of time.

They were easy to find, the test was completed in minutes, booking was a breeze, and.. they're available on sundays- which was great as i was flying the next day and i needed to do an antigen test 1 day before i flew out.
For East London Travellers - if you're looking for a place to quickly undergo a test, and open on sundays - this is a good place get it done.

9. März 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent professional service

Quick and efficient, very organised.
They let us know exactly what stage our tests were at.
Very impressed good value for money. Test results arrived very promptly
Thanks

7. März 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Don’t get tested at this centre if you need a fit to fly certificate

I needed a PCR test performed within 48hrs of travelling to be able to go on holidays. I did my PCR test at DocTap London Bridge testing centre and I got a positive result back from them the next day.
I have been testing myself using lateral flow tests everyday that week and all of these tests were negative so I went to do a free NHS PCR test at a walk in centre on the same day. That came back negative the next day. I also went to another testing centre to do an express PCR test and that also came back negative.
It is clear the PCR test I did at DocTap testing centre was faulty and gave a false positive test because I did another 2 PCR tests after that one and both were negative. It gave me so much stress because I thought I will have to cancel my holidays and loose a lot of money I already paid towards it. Additionally, I had to get an expensive express PCR test to be able to still make my flight.
Don’t get tested at this centre if you need a fit to fly certificate because you are risking having a lot of stress before your holiday and spending a lot of money on the PCR tests.

7. März 2022
Bewertung ohne vorherige Einladung
DocTap-Logo

Antwort von DocTap

Dear Paulina,

We are very sorry to hear that you have tested positive for Covid-19, and that you were unhappy with the service you received from DocTap.

We would like to assure you that we take a case-by-case approach for all and each of our patients, regarding them with genuine care, competence and professionalism. With every medical dispute, we open a formal investigation with our laboratory partners and healthcare professionals. If possible, a member of our team will contact you to find out some more information about your test, and we will carry out a full investigation with our laboratory partners. We will then contact you with your CT values as soon as possible, and will continue to contact you with the findings of the internal investigation.

Please be assured that the RT- PCR is the current UK gold standard test for the COVID-19 virus. Although no test is 100% accurate, our Medical Director is confident that we have implemented the appropriate measures to ensure the accuracy of our testing remains as high as possible. The false positive rate of the PCR test across the board is very low. By contrast, the false-negative rate is far higher and can be up to 30%. As such, we have sought advice from Public Health England about the best course of action in situations such as this, and their advice has remained stationary throughout. They have advised testing providers not to disregard positive results, and advised all patients testing positive to follow government guidelines and advise against travel.

Once again, our sincerest apologies for any disruption this has caused you.

Kind Regards,

The DocTap team

Bewertet mit 5 von 5 Sternen

I tried to change our covid test…

I tried to change our covid test appointments and was unable to, so I contacted Doc Tap via email and received a reply from Jessica Cueto. I was so happy Ms. Cueto was able to change our appts and such a fast response. I was incredibly happy with the service, from booking online and the email experience... and I will recommend!

28. Februar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent expérience

Excellent expérience. I was running a little bit late and when I got there they were all cleaned up and ready to close. But Tracy helped me out. Very professional and friendly!

27. Februar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

COVID TEST - DEEPAK KATARIA

I have had a very good experience with DocTap, starting from my first query to setting up the appointment, sampling, results and Invoicing

I am also thankful to Ms. Jessica Cueto for her very efficient & prompt support to my request for an Invoice copy by email. This is highly appreciated

I again thank all at DocTap for their support

Thanks & Best Regards

Deepak Kataria

24. Februar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great Experience with DocTap Balham

I had such an easy time booking an RT-PCR test with DocTap for my husband and myself as a requirement for travel. Instructions were sent through email and were very clear. We arrived a few minutes before appointment time and were served immediately by the friendly healthcare professionals in full PPE. I also like the fact that it is an outdoor setting. We booked the same day PCR and expected the results to come much later in the night but they beat all expectations as the results were in our inbox before 7 pm. We were also updated every step of the way. Fantastic job! So happy we chose DocTap. Highly recommend!

21. Februar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Such great service

Such great service. The young woman who dealt with me was amazing. So kind and considerate to me after a very stressful journey to London from Uckfield due to storm Eunice.
Such a shame the service is limited to London.

19. Februar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Had a great experience

Had a great experience! Tracy was absolutely lovely, and let me stay and charge my phone for a while. Results were so fast!

19. Februar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

We had a great experience at DocTap…

We had a great experience at DocTap London Bridge. Our family of 7 went for Covid tests to return to the US. We made an error with the booking and Tracy couldn’t have been more helpful, patient and pleasant sorting it out for us. She made a stressful situation very bearable. Her colleagues were delightful and very professional too. I would HIGHLY recommend DocTap for your healthcare needs

19. Februar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Staff didn't know what tonsils are

I went to get a pcr test. The staff stuck the swab down my throat and I vomited. I told him you're meant to brush it against the tonsils. He said "what are tonsils?".
Won't ever be using this company again

Doctap the swab isn't meant to go halfway down your neck...

17. Februar 2022
Bewertung ohne vorherige Einladung
DocTap-Logo

Antwort von DocTap

Dear Rosh,

We are very sorry that you felt your experience with DocTap was less than satisfactory.

With your permission, someone from our team will be in touch with you shortly to obtain fuller information from you regarding your testing experience, as we take all testing concerns seriously.

Our HealthCare assistants are trained in performing Nasal and Oropharyngeal swabs. In Oropharyngeal swabs, the swab is directed toward the rear wall of the oropharynx and it is rotated a few times before removal. This can unfortunately cause a gag reflex in some patients.

We sincerely apologise if you felt that the swabbing technique was too invasive. To reduce discomfort, we encourage our HealthCare assistants to use tongue depressors and move at the pace the patient is comfortable with. We will be closely auditing all testing at the branch, and re-training the Healthcare assistant in question.

Again, we are very sorry for any inconvenience caused.

Kind regards,

The DocTap Team

Bewertet mit 5 von 5 Sternen

Highly recommend!!

Extremely professional service- received my results after little over 12 hours, and was kept updated at every stage of the process. Would highly recommend and will 100% be using this service again

16. Februar 2022
Bewertung ohne vorherige Einladung

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