I purchased a 3 in 1 toaster from DMD. Unfortunately the small base stand broke exposing the wiring. I contacted customer service and sent a photo. I can’t believe how quickly they sent a new part !... Mehr ansehen
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Das sagen Bewerter
STILL WAITING FOR ISSUE TO BE RESOLVED!! First email they claimed they never received but when I forwarded the same email to the same email address I suddenly get a response after making trust pilo... Mehr ansehen
Unternehmen hat geantwortet
I bought my DMD Collective dishwasher in July 2025, and it was fabulous for the first 13 months, but today I have the E6 heat fault code coming up, and it’s not heating the water. Not sure it’s cost-... Mehr ansehen
Unternehmen hat geantwortet
Just bought the Compressor/Dehumidifier DMD129 (via B&Q) to deal with a soaked bedroom carpet after a radiator leak. It's done the job well and after 24 hours the carpet feels almost dry. I'm k... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
DMD Collective UK is an emerging homeware brand based in Manchester. This independent company aims to provide quality products and convenience through smart and energy-efficient devices that transform your living space. DMD Collective demands more from home and kitchen brands in order to ensure an ethical and responsible supply chain. Dedicated to corporate responsibility, customer service, and evolving projects to meet the needs of customers.
Kontaktinformationen
Marsland Road, M33 3AQ, Sale, Vereinigtes Königreich
- 07434860402
- Support@DMDCollective.co.uk
- dmdcollective.co.uk
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Das haben sich andere Leute angesehen
I purchased a 3 in 1 toaster from DMD
I purchased a 3 in 1 toaster from DMD.
Unfortunately the small base stand broke exposing the wiring. I contacted customer service and sent a photo. I can’t believe how quickly they sent a new part !! Within 2 days of sending the email the new base part arrived. First class service and wonderful staff. Won’t hesitate to use this company again.
22. September 2026
Bewertung ohne vorherige Einladung
Great product and customer service
Purchased a set of six garden globes.
Great product, even with one globe not working still good value.
Contacted seller and offered a no quibble refund for damaged globe.
Will be using again when replacing garden lights.
22. August 2026
Bewertung ohne vorherige Einladung
Antwort von DMD Collective
Thank you for your lovely review!
We’re delighted to hear that you’re happy with the garden globes and that our team was able to quickly resolve the issue with the faulty one.
We really appreciate your understanding and kind feedback, and it’s great to hear that you’ll consider us again when it’s time to replace your garden lights.
Outstanding Customer Service
I contacted DMD Collective looking for replacement door seals for a countertop dishwasher that was around two years old and therefore outside its warranty period.
The seals weren’t available as spare parts. However, Amanda from DMD Support offered to wait for a returned unit, have the seals removed from it and send them to me.
True to her word, Amanda arranged for both seals to be removed and dispatched to me. Replacement seals fitted and the dishwasher is now operational again with no leaks or error codes.
Fantastic customer service and a great example of going the extra mile for a customer. Many thanks to Amanda and DMD Collective.
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von DMD Collective
Thank you so much for taking the time to leave such a fantastic review!
We’re delighted to hear that Amanda was able to go the extra mile to source the replacement seals and get your dishwasher back up and running. We’ll be sure to pass your kind comments on to her – she’ll be thrilled to hear them!
Thank you again for your patience and for choosing DMD Collective. We really appreciate your feedback and support.
Dishwasher water heater broke after 13 months
I bought my DMD Collective dishwasher in July 2025, and it was fabulous for the first 13 months, but today I have the E6 heat fault code coming up, and it’s not heating the water. Not sure it’s cost-effective to repair. Disappointing that it’s just outside the 1 year guarantee period. Won’t go with a tabletop dishwasher again.
EDIT 09.09.26: All resolved now - DMD customer service were excellent, thank you!
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von DMD Collective
We’re sorry to hear that you’ve experienced an issue with your dishwasher, especially after it had been working so well for you.
Please get in contact with our Customer Service team directly with your proof of purchase and product details. We’d be happy to look into this for you and arrange a replacement.
We look forward to getting this resolved for you.
STILL WAITING FOR ISSUE TO BE…
STILL WAITING FOR ISSUE TO BE RESOLVED!!
First email they claimed they never received but when I forwarded the same email to the same email address I suddenly get a response after making trust pilot review, yet when stating their responsibilities to sort the issue they’ve now gone radio silent again.. funny that this has been going on 3 weeks now. THE COMPANY DO NOT CARE
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von DMD Collective
Thank you for your response.
We have apologised that your product arrived in packaging displaying a picture of the item and that this unfortunately ruined your husband’s birthday surprise. As stated in my previous email, we do not offer a gift-wrapping service, although we do appreciate your feedback regarding the packaging and understand your disappointment.
With regard to the delivery itself, Evri is an independent courier company. Any concerns regarding how the parcel was delivered would need to be raised directly with Evri, as they will only liaise with you as the recipient/buyer.
I would also like to clarify that the carriage fee is added by Wowcher and is not a charge that we receive. However, as previously stated, I am happy to contact Wowcher on your behalf and request that the carriage charge be refunded, given that you were unhappy with the delivery service.
We are sorry again for the disappointment caused. Please let me know if there is anything further we can reasonably do to help resolve this for you.
Kind regards,
Customer Service
I bought a 4x6 DMD Collective Thermal…
I bought a 4x6 DMD Collective Thermal Label Printer,I got it back and its not suitable and too flimsy and it didn't work or connect I purchased it through Debenhams and they said the purchase was through a 3rd party being Dmd Collective I asked to return the item I have been messed about by Debenhams and Dmd Collective for the last 5 days as they didn't want me to return it I had to threaten legal action and then I was sent a returns label . Its been 5 days of hell between DMD and Debenhams it will be the last time I order from here a total disgrace I expect I will wait a year now to get my refund as they just don't seem to want to refund my money a disgrace .In regards to you operating at weekends this has had noting to do with this utter nonsense it been during the week .
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von DMD Collective
We're sorry to hear you feel we didn't help. Unfortunately, we don't operate over weekends, so we weren't able to respond during that time.
I can see that my colleague initially sent you a returns link, and when you advised it wasn't working, we arranged a free printable returns label for you as requested.
Once we receive confirmation that the item has been returned, your refund will be processed and should reach your account within 3–5 working days.
If you experience any further issues or need any additional assistance, please don't hesitate to get back in touch. We're always happy to help.
Amy C
Incomplete item issue resolved quickly
We recently bought a garden water feature, but unfortunately it arrived without the lighting loom. Accessed Customer Service via the portal, unfortunately no spare parts were available so had to return it, a bit of a wrangle getting a prepaid return label, hence 4☆ rating. From then on, great service (thanks Lucy). The replacement water feature arrived within two or three days of the return, happy with the aftercare and delighted with the item.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von DMD Collective
Thank you for your detailed review. We're sorry your original water feature arrived with a missing part, but we're pleased Lucy was able to help get everything sorted. We appreciate your patience throughout the process and are delighted to hear you're happy with your replacement and enjoying your new water feature!
Amy C
Poor Communication
Response update.
I gave DMD additional information on the Thursday during business hours, and did not receive any response that day or Friday. Only when I left this review contact has been made. It turns out there is no stock of the item, although payment was taken.
Ordered an item via wowcher and have had no confirmation of the order from DMD. I have emailed DMD and they asked for the delivery postcode, even though the order details were in the email, I replied with the postcode, and 3 days later still no response. Wowcher have contacted DMD and I still have had no further response. The payment has been taken from my PayPal account, but I have no idea of when and if I will receive the item.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von DMD Collective
Thank you for your review.
We're sorry to hear that you've been disappointed with your experience. As your purchase was made through Wowcher, we did not receive any order queries from Wowcher. Orders are processed using your Wowcher voucher code, not the Wowcher order number, which is why my colleague requested some additional information to locate your order.
My colleague has since replied to your email regarding your enquiry. We would also like to mention that the emails you sent were over the weekend, and our business hours are Monday to Friday, 7:30am–3:30pm (until 3:00pm on Fridays). We respond to enquiries as quickly as possible during these hours.
If you still require any assistance, please reply to our email with your Wowcher voucher code, and we'll be happy to help resolve your issue as quickly as possible.
Thanks
Amy
Outstanding
I have not used my Hoover yet due to me rushing to get it set up . My son has disabilities and I was rushing and done it wrong. I emailed DMD and very quick response with no hassle at all and sending out another one . I can’t tell you how much I appreciate this no nonsense no millions of questions and photos ect like most places . This is the best customer service I think I’ve ever experienced and highly recommend purchasing from here thank you again
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von DMD Collective
Thank you so much for taking the time to leave such a lovely review.
We're so pleased we could help and make the process as straightforward as possible for you. We understand that life can be busy, and we're glad we were able to get a replacement sorted quickly without any unnecessary hassle.
Your kind words about our customer service really mean a lot to the team. We hope you enjoy using your Hoover once everything arrives, and if you ever need any further assistance, we're always here to help.
Thank you again for your recommendation.
Amy C
Order a toastie maker from them
Order a toastie maker from them. The item was never delivered. They ignored all my attempts to contact them and resolve this, they ignore the contact via the webform and they ignored the request directly via email. Mistakes can happen, but if they do, they need to respond and not just ignore people
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von DMD Collective
We're sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide. Please email us directly at orders@streetwize.co.uk with your order details, and we'll investigate this matter and work to resolve it as quickly as possible.
Thanks
Amy C
My kettle stopped working that I bought…
My kettle stopped working that I bought in Feb they replaced it immediately took a couple of days to reply but sorted replacement swiftly
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von DMD Collective
Thank you for your review. We're sorry your kettle developed a fault, but we're glad we could get a replacement sorted for you quickly. We appreciate your patience and your feedback!
Thanks
Amy C
I bought a oven and cooker,the.table…
I bought a oven and cooker,the.table ones for camping,with nice oven and 2 electric plates.I used often during this year and it always worked perfectly until first one plate stopped working,then another one.I contacted support and they have been very nice and helpful and sorting out my issue.seems like it should be fixed soon.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von DMD Collective
Thank you for your kind review! We’re really pleased to hear you’ve enjoyed using the oven and cooker, and that our support team could help resolve the issue quickly for you. We appreciate your patience and support!
Amy C
Great customer service
Had a slight issue with the filter after only a few months but after emailing customer services, new part sent next day for free. Brilliant customer service.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von DMD Collective
Thank you for your great review! We’re sorry to hear there was a slight issue with the filter, but we’re delighted our customer service team could resolve it quickly for you with a replacement part sent the very next day.
We really appreciate your kind words and your support — providing fast and helpful service is always our priority. Enjoy your product, and please don’t hesitate to contact us if you ever need anything else!
Amy C
I bought the 3 in 1 espresso machine…
I bought the 3 in 1 espresso machine for my wife. When the filter came out of the holder i could not get it back on without it blocking.
I contacted customer service to ask if they sold spare parts, and the customer service agent sent me a new filter and handle no questions asked.
Great service and very quick to reply.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von DMD Collective
Thank you for your wonderful review! We’re so pleased we could help resolve the issue quickly for you. Customer satisfaction is very important to us, so we’re glad our team was able to get a replacement filter and handle sent out without any hassle.
We really appreciate your kind words about our service and response time, and we hope your wife is enjoying the 3 in 1 espresso machine! Thank you again for your support.
Amy C
Excellent eBayer seller!!!
Ordered a solar powered 4 tier water feature, which was registered as posted pretty quickly after ordering, but after EVRI added nothing but 'Waiting for parcel', after four days I messaged the seller (Shai), who responded very quickly, saying he'd send out a second water feature via DPD. shortly after this, I received an email from EVRI saying that the first water feature would arrive the following day. I messaged Shai back telling him this, and to my absolute amazement, he said keep the both. Both water features arrived today, the DPD one first, then shortly after, the EVRI one. very please with my purchase, and the absolutely awesome Customer Service and communication! I shall most certainly be buying from Shai again!!
25. April 2026
Bewertung ohne vorherige Einladung
Antwort von DMD Collective
Thank you so much for your amazing review! We’re delighted everything worked out in the end and that both water features arrived safely. We know delivery delays can be frustrating, so we always try to resolve issues as quickly as possible and keep our customers updated throughout.
It was a pleasure helping you, and we really appreciate your kind words about our customer service and communication. We hope you enjoy your solar water features and they bring something special to your garden!
Thank you again for your support — we look forward to welcoming you back in the future!
Amy C
There was a small fault with a product…
There was a small fault with a product I ordered. When I emailed the response was immediate and the issue was resolved straight away. Will definitely be buying from here again; thank you Amanda
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von DMD Collective
Thank you for your kind review!
We’re sorry to hear there was a small fault with your product, but we’re really pleased that the issue was resolved quickly and that you were happy with the support you received.
Your feedback means a lot to us, and we’ll be sure to pass your thanks on to Amanda. We truly appreciate your support and look forward to assisting you again in the future.
I bought the table top dishwasher and…
I bought the table top dishwasher and the product is fantastic. Does exactly what its supposed to and ive had it years without a problem until I accidently dropped the dish rack and broke it.Instead of buying a whole new dishwasher I contacted dmd collective to see if they could help me purchase a new rack as the dishwasher is still running like new. The customer service team were so fast and helpful getting back to me resolving my issue that I was honestly shocked. Would highly recommend their tabletop dishwasher and the customer service is perfect. Thanks all.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von DMD Collective
Thank you for your fantastic review!
We’re so pleased to hear that your tabletop dishwasher has been serving you well over the years and continues to perform like new. It’s great to know we could help you find a replacement dish rack and save you from having to purchase a whole new unit.
We’re especially glad our Customer Service team made such a positive impression with their speed and support. Your recommendation means a lot to us.
If you ever need anything else, we’re always here to help.
Steam Mop
Ordered the steam mop and used for the first time over the weekend - it is brilliant - very easy to set up and use and got my floors really clean in no time.
Customer Services are brilliant and very quick to respond when I asked for some extra fibrecloth pads as spares. Very impressed with the service and the produce and would not hesitate to recommend.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von DMD Collective
Thank you for your wonderful feedback!
We’re delighted to hear that you’re enjoying your steam mop and found it easy to set up and effective to use. It’s also great to know our Customer Services team were able to assist you quickly with the additional pads.
We really appreciate your recommendation and your support. If you need anything further, please don’t hesitate to get in touch.
Digital thermometer does not work as advertised
Thermometer bought for me as a gift does not work. It looses connection if put in the oven so pretty useless for what it’s supposed to be. Although dmd recognise this is a fault they won’t replace it without a receipt therefore I would have to tell the person who bought it that it doesn’t work although doubt they kept the receipt for a smaller ticket item anyway.
Update: dmd are trying to be more helpful now given this was a gift and have asked for some details to help work out where it was bought . not sure where they got the idea i suggested it
was bought at B&m bargains from…. Is this a reply to another customer?
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von DMD Collective
Hi,
I’m sorry to hear about the issue with the thermometer. As advised, we would be happy to look into this for you; however, we do require proof of purchase in order to proceed with a replacement.
Unfortunately, we do not supply products to B&M Bargains, so without a receipt or confirmation of where the item was originally purchased, we’re unable to verify the source of the product or process a replacement.
We appreciate this may be inconvenient, especially as the item was a gift, but if you are able to obtain any proof of purchase, we would be more than happy to assist further.
Kind regards,
Amy C
Selling faulty items
Selling faulty items, the DMD120 sock and switch has been through 3 switch components all of which have failed, on two different socks.
A review by the sun found a similar item that hasn't been grounded properly. Which could lead to faults. A gift from my mother in law and they are asking me to fish out receipts from her, instead of concern over the risky element, or offering to send a non faulty model.
Poor customer service via email. Staff member couldn't be bothered to deal with it and became robotic.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von DMD Collective
Hi,
I’m very sorry to hear about the issues you’ve experienced and the frustration this has caused.
I would really like the opportunity to look into this properly for you. Please could you email me directly at amy@streetwize.co.uk with your details and any relevant information about the item, and I will personally review this and follow it up with our team.
Thank you for bringing this to our attention, and I look forward to helping resolve this for you.
Kind regards,
Amy
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