DLG Auto Services Bewertungen 

10.825
•
TrustScore 4.5 von 5

4,6

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

DLG Newbury I can only describe as great! From the moment car is collected for repair, you are kept informed of the progress throughout. Top Marks. Special thanks to Steve Bevan who delivered my car... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Excellent from start to finish. Tom, from the Heywood branch, is brilliant and unflappable, literally going out of his way due to road closures, whilst managing to keep to schedules. Super-friendl... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

One mistake let it all down The bodywork repair finish was great Pick up and drop off was great Speed of repair as great But they failed to properly put the interior door panel or the window sea... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Staff were extremely supportive from the outset, Helped me navigate the process and held my hand every step of the way. In particular Gorgia stood out for her wonderful customer service. Georgi... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Autowerkstatt

Vom Unternehmen geschrieben

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

10.825 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

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4,6

Alle Bewertungen

(10.825)

376 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Fast and efficient work you guys!!

Fast and efficient work you guys!!. Well done,keep up the good work 💯🙌🏻🥳💯👏🏻💯 xxxcxxxcccc

14. August 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We're so glad to hear you appreciate our fast and efficient work! Your positive feedback means a lot to us.

Bewertet mit 5 von 5 Sternen

Excellent

Very friendly team.
It is true that it took two whole weeks to repair the car, however they have a huge amount of cars on the forecourt.
My car looks as good as new and they cleaned it inside and out, I never had it so clean.
I thoroughly recommend this repair centre.

12. August 2026
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Antwort von DLG Auto Services

We're so glad to hear you had such a positive experience with our team and that your car looks as good as new! We appreciate your understanding regarding the repair time and are thrilled you recommend us. Thank you for your kind words.

Bewertet mit 5 von 5 Sternen

From 1st contact to delivery of my car…

From 1st contact to delivery of my car returned like new this service was perfect. Updates all the time on progress and work carried out to perfection. Would full recommend this company

12. August 2026
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Antwort von DLG Auto Services

We're so happy to hear that your experience with us was perfect, from the initial contact to the delivery of your car! It's wonderful to know that you appreciated our updates and the quality of our work. Thank you for your full recommendation!

Bewertet mit 1 von 5 Sternen

Awful service

Awful service. Customer relations from 'Engineers' is absolutely appalling.
Can't carry out a simple task or provide any documents regarding what work has been carried out on my vehicle.

11. August 2026
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Antwort von DLG Auto Services

We are concerned to hear about your recent experience with our service and the issues with documentation. We are reviewing this to improve our processes.

Bewertet mit 5 von 5 Sternen

They kept me informed to what was…

They kept me informed to what was happening to my car. The car came back like new. Really pleased.

11. August 2026
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Antwort von DLG Auto Services

We're so pleased to hear we kept you informed and returned your car in excellent condition. Thank you for your kind words!

Bewertet mit 5 von 5 Sternen

DLG Auto services are absolutely…

DLG Auto services are absolutely fantastic. Our car is as good as it was before, it’s like nothing happened. The services excellent and all staff are wonderful from start to finished.
start to finished. We are truly happy with the services. Keep up you excellent service guys👍👏. I highly recommend your company 👍👍👍

11. August 2026
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Antwort von DLG Auto Services

We are so pleased to hear that you are truly happy with our services and that your car is as good as new! It's wonderful to know that our staff provided excellent service from start to finish. We appreciate your high recommendation!

Bewertet mit 5 von 5 Sternen

Excellent service, very helpful and professional staff. First class repair to my car.

I was contacted very quickly. The advisors who spoke to me on the phone were all very helpful, polite and professional. I was given all the information I needed and kept informed every step of the way. This helped me to remain calm at a stressful time following my accident.
The drivers who transported my car to be repaired and then brought it back were marvellous. Friendly and very helpful.
The repair was done extremely quickly and to an excellent standard. My car was valeted inside and out, it was like a new car when it was brought back.
I cannot fault the service from beginning to end. I felt so happy with the service that I sent an email to DLG praising the staff, the repair and for giving an excellent service.

16. Juli 2026
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Antwort von DLG Auto Services

We are so pleased to hear about your positive experience during what can be a very stressful time. It's wonderful to know that our advisors were helpful and kept you informed, and that our drivers provided excellent service. We are especially glad that the repair work on your car was done quickly and to such a high standard, making it feel new again. Your kind words and email of praise mean a great deal to our team. Thank you for sharing your feedback.

Bewertet mit 5 von 5 Sternen

Brilliant service

Brilliant service, was kept informed of the progress of my claim, always friendly when they contacted me.

6. August 2026
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Antwort von DLG Auto Services

We're so happy to hear that our service met your expectations and that you felt well-informed throughout the process. We appreciate your kind words.

Bewertet mit 2 von 5 Sternen

My car was given back to me in a filthy…

My car was given back to me in a filthy state, they then sent someone out to clean the car and to fix damage done to interior like stain marks from chemicals on the leather that even the valet could not fix, the company said they would fix it but have ignored me ever since

23. Juni 2026
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Antwort von DLG Auto Services

We sincerely regret the issues you've experienced with your car's condition and the subsequent lack of resolution. We are actively investigating this matter to ensure a proper fix.

Bewertet mit 5 von 5 Sternen

Excellent service kept me intouch…

Excellent service kept me intouch through out the time my car was there for body repair no stress!provided me with nice courtesy car whilst mine being repaired all through my insurance company. I would certainly use this company again without hesitation..

30. Juli 2026
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Antwort von DLG Auto Services

We're delighted to hear that you received excellent service and were kept informed throughout your car's body repair. It's wonderful that the courtesy car provided a stress-free experience, and we appreciate your kind words.

Bewertet mit 4 von 5 Sternen

Good repair but it took a long time

I was very happy with the repair and the friendliness of the staff, who kept me updated. My car was collected on 26/05/2026. I didn't get it back until 10/07/2026, more than six weeks later, as the parts took a long time to arrive. As the MOT and tax ran out they were kind enough to take it to my local garage when it was fixed so I didn't have to risk driving it illegally. The only thing I question is whether or not they could have done more to persuade the manufacturer to ship the parts earlier

10. Juli 2026
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Antwort von DLG Auto Services

We are truly happy to hear about your satisfaction with our repair work and the friendliness of our staff. We understand your frustration regarding the extended wait for parts and the inconvenience this caused. We always strive to expedite part deliveries and appreciate your understanding of the situation. We're glad we could assist with the MOT and tax situation.

Bewertet mit 5 von 5 Sternen

This company has got to be by far one…

This company has got to be by far one of the best repair companies I’ve ever had to deal with.

From the moment I arranged for the repairs on my car to the moment (today as a matter of fact) when my car was returned to me, I’ve had nothing but excellent service.

The day my car was collected we had one slight issue with the courtesy car which had been left for us to use. The car was not in the best of conditions. However, when I contacted the service department they couldn’t have been more apologetic. The car which had been sent out had not been prepared for use and had some how slipped through. They were unable to deliver a new vehicle that day, but promised a new car would be dropped off the following day, and they were true to there word. The new car was brand new, and apart from a view knocks and bumps from the previous driver it was immaculate.

Each day I’ve received updates with cars progression through the link the company provided me. I received messages from the mechanic working on my car to give me updates as there was a slight delay with receiving the parts. But we didn’t mind the delay.

I understand, from reading some of the previous reviews, some of you have a had a bad experience. I’m sorry to hear this. But, from start to finish, every single member of the team I have dealt with has been nothing more than well mannered and helpful. I would have no issue in recommending this company to any one needing repair work done, and in turn I would have no problem in going back to this company for work; although I hope I don’t have to! Lol! Thanks again.

31. Juli 2026
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Antwort von DLG Auto Services

We are so pleased to hear about your excellent experience with our repair services, from arranging the repairs to the return of your car. We appreciate you highlighting the dedication of our team.

We acknowledge the initial issue with the courtesy car and are glad our service department was able to promptly resolve it by providing a suitable replacement. It is reassuring to know that the daily updates and communication from our mechanic regarding parts and progression were helpful and appreciated.

Your kind words about our team's manners and helpfulness mean a great deal to us. We are truly grateful for your recommendation and for your willingness to return for future work, should the need arise. Thank you for taking the time to share such positive and detailed feedback.

Bewertet mit 3 von 5 Sternen

Not the greatest garage i have used put…

Not the greatest garage i have used put an all weather tyre on my car after accident repair all the rest were regular tyres only found out at my MOT

12. August 2025
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Antwort von DLG Auto Services

Hi there, we would really like to look into this 3 star review for you and would encourage you to get in touch with us directly so we can have an opportunity to address your concerns.

Bewertet mit 5 von 5 Sternen

Really fast service

Really fast service, clear communication throughout and car returned promptly

20. Juli 2026
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Antwort von DLG Auto Services

We're so glad to hear we provided fast service and clear communication. Thank you for your kind words!

Bewertet mit 3 von 5 Sternen

The car was a decent job

The car was a decent job
But took far to long
I was told a fortnight but in fact it was 6 weeks , for a small dent to the rear !

28. Juli 2026
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Antwort von DLG Auto Services

We appreciate your feedback and understand your frustration with the repair timeline. We are reviewing our processes to prevent such delays.

Bewertet mit 5 von 5 Sternen

Look no further! repair

Delighted with repair and method of keeping me informed about my vehicle. Collection and delivery drivers were friendly and I appreciated the phone calls from them.

22. Juli 2026
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Antwort von DLG Auto Services

We're so pleased to hear you were delighted with the repair and appreciated being kept informed about your vehicle's progress. It's wonderful to know our collection and delivery drivers were friendly and that their calls were helpful. Thank you for your kind words!

Bewertet mit 5 von 5 Sternen

I was kept in touch with the ongoing…

I was kept in touch with the ongoing repair at all times and the collection and delivery service was excellent.
Iwas very pleased with the end result.

21. Juli 2026
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Antwort von DLG Auto Services

We're so glad to hear that you were kept informed throughout the repair process and that our collection and delivery service met your expectations. It's wonderful to know you were pleased with the outcome!

Bewertet mit 5 von 5 Sternen

Great communication throughout

Great communication throughout. Quick service and excellent customer service. Thank you to everyone who worked on my car and Jo who was super helpful. Very impressed.

22. Juli 2026
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Antwort von DLG Auto Services

We are so pleased to hear that you had such a positive experience with us! We're glad our team provided excellent communication and quick service. We appreciate your kind words.

Bewertet mit 5 von 5 Sternen

From the first point of contact by…phone

From the first point of contact by telephone to the guy who picked up my van and delivered it back and the guys who did the brilliant repairs has been a great experience thank you to all .
Will definitely be recommending you to all my friends. 5***** company👍

20. Juli 2026
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Antwort von DLG Auto Services

We're so happy to hear that your experience with us was great, from your initial call to the brilliant repairs on your van. We truly appreciate your kind words and recommendation!

Bewertet mit 5 von 5 Sternen

Good communication regarding repairs…

Good communication regarding repairs needed.
Excellent repair of body work.

6. Juli 2026
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Antwort von DLG Auto Services

We're so glad to hear that you were pleased with our communication regarding the repairs and the quality of our bodywork. Thank you for your wonderful feedback!

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