DLG Newbury I can only describe as great! From the moment car is collected for repair, you are kept informed of the progress throughout. Top Marks. Special thanks to Steve Bevan who delivered my car... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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DLG Newbury I can only describe as great! From the moment car is collected for repair, you are kept informed of the progress throughout. Top Marks. Special thanks to Steve Bevan who delivered my car... Mehr ansehen
Unternehmen hat geantwortet
Excellent from start to finish. Tom, from the Heywood branch, is brilliant and unflappable, literally going out of his way due to road closures, whilst managing to keep to schedules. Super-friendl... Mehr ansehen
Unternehmen hat geantwortet
One mistake let it all down The bodywork repair finish was great Pick up and drop off was great Speed of repair as great But they failed to properly put the interior door panel or the window sea... Mehr ansehen
Unternehmen hat geantwortet
Staff were extremely supportive from the outset, Helped me navigate the process and held my hand every step of the way. In particular Gorgia stood out for her wonderful customer service. Georgi... Mehr ansehen
Unternehmen hat geantwortet
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
Westmoreland Road, BR1 1DP, Bromley, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fast and efficient work you guys!!. Well done,keep up the good work 💯🙌🏻🥳💯👏🏻💯 xxxcxxxcccc

Antwort von DLG Auto Services
Very friendly team.
It is true that it took two whole weeks to repair the car, however they have a huge amount of cars on the forecourt.
My car looks as good as new and they cleaned it inside and out, I never had it so clean.
I thoroughly recommend this repair centre.

Antwort von DLG Auto Services
From 1st contact to delivery of my car returned like new this service was perfect. Updates all the time on progress and work carried out to perfection. Would full recommend this company

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Awful service. Customer relations from 'Engineers' is absolutely appalling.
Can't carry out a simple task or provide any documents regarding what work has been carried out on my vehicle.

Antwort von DLG Auto Services
They kept me informed to what was happening to my car. The car came back like new. Really pleased.

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DLG Auto services are absolutely fantastic. Our car is as good as it was before, it’s like nothing happened. The services excellent and all staff are wonderful from start to finished.
start to finished. We are truly happy with the services. Keep up you excellent service guys👍👏. I highly recommend your company 👍👍👍

Antwort von DLG Auto Services
I was contacted very quickly. The advisors who spoke to me on the phone were all very helpful, polite and professional. I was given all the information I needed and kept informed every step of the way. This helped me to remain calm at a stressful time following my accident.
The drivers who transported my car to be repaired and then brought it back were marvellous. Friendly and very helpful.
The repair was done extremely quickly and to an excellent standard. My car was valeted inside and out, it was like a new car when it was brought back.
I cannot fault the service from beginning to end. I felt so happy with the service that I sent an email to DLG praising the staff, the repair and for giving an excellent service.

Antwort von DLG Auto Services
Brilliant service, was kept informed of the progress of my claim, always friendly when they contacted me.

Antwort von DLG Auto Services
My car was given back to me in a filthy state, they then sent someone out to clean the car and to fix damage done to interior like stain marks from chemicals on the leather that even the valet could not fix, the company said they would fix it but have ignored me ever since

Antwort von DLG Auto Services
Excellent service kept me intouch through out the time my car was there for body repair no stress!provided me with nice courtesy car whilst mine being repaired all through my insurance company. I would certainly use this company again without hesitation..

Antwort von DLG Auto Services
I was very happy with the repair and the friendliness of the staff, who kept me updated. My car was collected on 26/05/2026. I didn't get it back until 10/07/2026, more than six weeks later, as the parts took a long time to arrive. As the MOT and tax ran out they were kind enough to take it to my local garage when it was fixed so I didn't have to risk driving it illegally. The only thing I question is whether or not they could have done more to persuade the manufacturer to ship the parts earlier

Antwort von DLG Auto Services
This company has got to be by far one of the best repair companies I’ve ever had to deal with.
From the moment I arranged for the repairs on my car to the moment (today as a matter of fact) when my car was returned to me, I’ve had nothing but excellent service.
The day my car was collected we had one slight issue with the courtesy car which had been left for us to use. The car was not in the best of conditions. However, when I contacted the service department they couldn’t have been more apologetic. The car which had been sent out had not been prepared for use and had some how slipped through. They were unable to deliver a new vehicle that day, but promised a new car would be dropped off the following day, and they were true to there word. The new car was brand new, and apart from a view knocks and bumps from the previous driver it was immaculate.
Each day I’ve received updates with cars progression through the link the company provided me. I received messages from the mechanic working on my car to give me updates as there was a slight delay with receiving the parts. But we didn’t mind the delay.
I understand, from reading some of the previous reviews, some of you have a had a bad experience. I’m sorry to hear this. But, from start to finish, every single member of the team I have dealt with has been nothing more than well mannered and helpful. I would have no issue in recommending this company to any one needing repair work done, and in turn I would have no problem in going back to this company for work; although I hope I don’t have to! Lol! Thanks again.

Antwort von DLG Auto Services
Not the greatest garage i have used put an all weather tyre on my car after accident repair all the rest were regular tyres only found out at my MOT

Antwort von DLG Auto Services
Really fast service, clear communication throughout and car returned promptly

Antwort von DLG Auto Services
The car was a decent job
But took far to long
I was told a fortnight but in fact it was 6 weeks , for a small dent to the rear !

Antwort von DLG Auto Services
Delighted with repair and method of keeping me informed about my vehicle. Collection and delivery drivers were friendly and I appreciated the phone calls from them.

Antwort von DLG Auto Services
I was kept in touch with the ongoing repair at all times and the collection and delivery service was excellent.
Iwas very pleased with the end result.

Antwort von DLG Auto Services
Great communication throughout. Quick service and excellent customer service. Thank you to everyone who worked on my car and Jo who was super helpful. Very impressed.

Antwort von DLG Auto Services
From the first point of contact by telephone to the guy who picked up my van and delivered it back and the guys who did the brilliant repairs has been a great experience thank you to all .
Will definitely be recommending you to all my friends. 5***** company👍

Antwort von DLG Auto Services
Good communication regarding repairs needed.
Excellent repair of body work.

Antwort von DLG Auto Services
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