DLG Auto Services Bewertungen 

10.825
•
TrustScore 4.5 von 5

4,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

DLG Newbury I can only describe as great! From the moment car is collected for repair, you are kept informed of the progress throughout. Top Marks. Special thanks to Steve Bevan who delivered my car... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Excellent from start to finish. Tom, from the Heywood branch, is brilliant and unflappable, literally going out of his way due to road closures, whilst managing to keep to schedules. Super-friendl... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

One mistake let it all down The bodywork repair finish was great Pick up and drop off was great Speed of repair as great But they failed to properly put the interior door panel or the window sea... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Staff were extremely supportive from the outset, Helped me navigate the process and held my hand every step of the way. In particular Gorgia stood out for her wonderful customer service. Georgi... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Autowerkstatt

Vom Unternehmen geschrieben

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

10.825 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,6

Alle Bewertungen

(10.825)

376 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Shocking communication

Shocking communication . Not professional. Told me my car would take between 4-6 weeks to be fixed. They don't care .
Put a complaint in still jut bothered. Ombudsman next

1. April 2026
Bewertung ohne vorherige Einladung
DLG Auto Services-Logo

Antwort von DLG Auto Services

We regret to hear about the poor communication and the extended repair time you experienced. We'll review your complaint to improve our service.

Bewertet mit 5 von 5 Sternen

Great from start to finish

Great from start to finish, rennault took their time getting back to us. But D&G updated me every step of the way. Email update every single week and no need to chase up at all. Highly recommended 👌 quality services

25. März 2026
DLG Auto Services-Logo

Antwort von DLG Auto Services

We're happy to hear that you had a great experience! We appreciate your positive feedback regarding our consistent updates and quality service. Thank you for recommending us!

Bewertet mit 5 von 5 Sternen

Review of repair to vehicle

Fantastic service from Veetec car repair team.
Liked the ability to track progress of repairs.
In addition text message and phone call informing me of vehicle repair progress.
Friendly customer service.
Well done to all the teams involved for their professional outstanding service.

8. April 2026
DLG Auto Services-Logo

Antwort von DLG Auto Services

We're happy to hear you received fantastic service from our car repair team! It's great to know you liked tracking your repair progress and appreciated the updates. We appreciate your kind words regarding our team's professional service.

Bewertet mit 5 von 5 Sternen

After a minor collision in France

After a minor collision in France, they picked up my car from my home and took it their premises in Aldershot. They then drove it back after completing the repair. There is no way you would have thought the car had been damaged. An excellent job!

24. März 2026
DLG Auto Services-Logo

Antwort von DLG Auto Services

We're happy to hear that we could restore your car to its pre-collision condition after the incident in France. Thank you for acknowledging our team's dedication to providing excellent service and quality repairs.

Bewertet mit 5 von 5 Sternen

I had my car repaired at the heywood …

I had my car repaired at the heywood branch.The appointment was easy to schedule ,pick up and drop off.
The staff were friendly, polite and professional.
They kept me informed with every step
The repair was do on time and to a very high standard.
My car look brand again after someone scrapped and chipped it. Really happy.
I would definitely recommend them and will return for future services.

21. März 2026
Bewertung ohne vorherige Einladung
DLG Auto Services-Logo

Antwort von DLG Auto Services

We're happy to hear that scheduling, pick-up, and drop-off were easy. It's great to know our staff's friendliness and professionalism impressed you, and that you were well-informed throughout the repair process. We appreciate your recommendation and look forward to serving you again.

Bewertet mit 5 von 5 Sternen

Fast, efficient and friendly service

Fast, efficient and friendly service. Great communication throughout. Repair was excellent and car was dropped off at the estimated time.
Very pleased with the service.

25. März 2026
Bewertung ohne vorherige Einladung
DLG Auto Services-Logo

Antwort von DLG Auto Services

We're happy to hear that you found our service fast, efficient, and friendly! We're glad the repair was excellent, the communication was great, and the car was delivered on time. Thank you!

Bewertet mit 5 von 5 Sternen

New boot

The garage did a great job replacing my boot and the dab radio antenna after a incident

10. Juni 2025
DLG Auto Services-Logo

Antwort von DLG Auto Services

We're happy to hear that the repairs to your boot and radio antenna met your expectations after the incident. Thank you for your positive feedback!

Bewertet mit 5 von 5 Sternen

I was very pleased with the service DLG…

I was very pleased with the service DLG gave me. My white Audi TT was repaired perfectly & looks amazing. The staff i dealt with were all very helpful & professional. I wouldn't hesitate to recommend them & well deserved 5 star rating .

31. März 2026
DLG Auto Services-Logo

Antwort von DLG Auto Services

We're happy to hear that you were pleased with our service! It's wonderful to know your Audi TT's repairs met your expectations and that our staff were helpful. Thank you for your recommendation and kind words.

Bewertet mit 5 von 5 Sternen

Outstanding service.

I cannot speak highly enough of this company. We were updated every day so knew that progress was being made. The work began as soon as the vehicle arrived and was completed ahead of the estimated time. We had complete confidence that the work would be of a high standard and we weren't wrong. Our car looks brand new. Many thanks to everyone concerned.

30. März 2026
Bewertung ohne vorherige Einladung
DLG Auto Services-Logo

Antwort von DLG Auto Services

We're happy to hear that you had such a positive experience! It's great to know that our updates kept you informed and that the work was completed promptly and to a high standard. Thank you for your kind words.

Bewertet mit 5 von 5 Sternen

Very good service from start to finish

Very good service from start to finish. Highly professional and very organised. A perfect job was done on the repairs to my vehicle after a crash.

30. März 2026
Bewertung ohne vorherige Einladung
DLG Auto Services-Logo

Antwort von DLG Auto Services

We're happy to hear that you experienced very good, highly professional, and organized service from the beginning to the end, and that your vehicle repairs were perfect.

Bewertet mit 5 von 5 Sternen

DLG AUTO SERVICES ARE AMAZING

DLG AUTO SERVICES ARE AMAZING! They are not only professional, but also kind, thoughtful and truly family friendly.
If I could give them 6 stars I would.
Kelly in the office and manager Adam went above and beyond to help me and my daughter when she was stranded, alone and her car wouldn’t start. I called in the off chance someone could go and jump start her car as I was 70 miles away. Adam was there wishing 15 minutes of my call. Helped her, started the car and did so in a kind, friendly and with generosity of heart. I will NEVER forget this kindness and want to say a HUGE thank you from the bottom of my heart. A truly great set up and obviously run by a people who genuinely care. 6 🌟

27. März 2026
Bewertung ohne vorherige Einladung
DLG Auto Services-Logo

Antwort von DLG Auto Services

We are so grateful for your amazing review! We're happy to hear that we could assist your daughter and provide her with support during a difficult time. It means a lot to us that you felt our team went above and beyond. Thank you for your kind words.

Bewertet mit 5 von 5 Sternen

quick response

Hit a pot hole which damaged my tyre. Called rescue and got a quick response with be there in half hour.

10. Februar 2026
DLG Auto Services-Logo

Antwort von DLG Auto Services

We're happy to hear that you received a prompt response from our rescue team after the incident. Thank you for your feedback!

Bewertet mit 5 von 5 Sternen

Fantastic work from the guys at DLG…

Fantastic work from the guys at DLG Barnsley. Car picked up right on time and delivered back right when they said. The repairs are excellent, the car looks brand new. Communication, wether phone call or text was brilliant. Can't thank them enough.

20. März 2026
Bewertung ohne vorherige Einladung
DLG Auto Services-Logo

Antwort von DLG Auto Services

We're happy to hear that you were pleased with our team's work, the prompt collection and delivery, and the quality of the repairs. We appreciate your positive comments on our communication.

Bewertet mit 5 von 5 Sternen

Bodywork Repairs

The service provided by DLG Auto Services - Manchester was first class and after thinking I was going to be without my car for over a week, it was returned after 2 days! The car looked great, inside and out.
Great service.

26. März 2026
Bewertung ohne vorherige Einladung
DLG Auto Services-Logo

Antwort von DLG Auto Services

We're happy to hear that you received first-class service! It's great to know that your car was returned so quickly and looked fantastic. Thank you for your positive feedback.

Bewertet mit 5 von 5 Sternen

Car delivered and collected when…

Car delivered and collected when arranged. Polite staff in person and on phone

24. März 2026
DLG Auto Services-Logo

Antwort von DLG Auto Services

We're glad you found our staff polite and that the car was delivered and collected as planned. Thank you for your positive feedback!

Bewertet mit 5 von 5 Sternen

Car picked up and brought back looking…

Car picked up and brought back looking good as new after a rear end collision!

Very pleased with the service and the customer service was great too!

25. März 2026
Bewertung ohne vorherige Einladung
DLG Auto Services-Logo

Antwort von DLG Auto Services

We're happy to hear that your car was returned looking good as new after the collision! We're glad you were pleased with our service and customer service. Thank you!

Bewertet mit 4 von 5 Sternen

Accident repairs take longer than you may think!

My car was off the road for longer than I had expected, partly because it's actually the first time I've had to go through the 'accident/repair' process and didn't expect it would last so long and unfortunately because you were sent an incorrect part which added the best part of 3 weeks onto the whole thing! Your telephone staff were excellent each time I rang!

14. März 2026
DLG Auto Services-Logo

Antwort von DLG Auto Services

We appreciate your feedback and are sorry your repair took longer than expected. We acknowledge the delay caused by the incorrect part. We're happy to hear that our telephone staff were helpful during this process.

Bewertet mit 4 von 5 Sternen

Problem free

All smooth - no problems - good communications.

24. März 2026
DLG Auto Services-Logo

Antwort von DLG Auto Services

We're happy to hear that your experience was smooth, and we appreciate your positive feedback regarding our communications.

Bewertet mit 5 von 5 Sternen

Not your average mainstream body shop

Having had several poor experiences of mainstream body shops in the past, I was pleasantly surprised by the excellent service from DLG. Communication was excellent, they phoned back when they said they would, and everybody was polite and friendly. My car was repaired to "like new" status (you cannot tell it's been repainted), and the courtesy car was new with low mileage.

18. März 2026
Bewertung ohne vorherige Einladung
DLG Auto Services-Logo

Antwort von DLG Auto Services

We're happy to hear that you were pleasantly surprised by our service. It's great to know our communication and friendly approach made a positive impact. We appreciate your feedback on the quality of the repair and courtesy car.

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr